Zoho Desk Community Digest - February 2020
New Features of the Month
- Zoho Desk now integrates with Zoho Inventory and Zoho Subscriptions
Beta Updates
- WhatsApp for Zoho Desk is now open for beta access!
Other Enhancements
- Update your Zoho Desk domain-mapping details (CNAME) at the earliest.
- Get a one-time notification on Desktop for a new ticket.
- In Blueprint, you can now arrange transitions in a specific order from each state
- "Show Master" option in Knowledge Base to view the first article that was written while seeing the translated versions
- Option to give "View Unassigned Tickets" permissions to Light agents
- Option to disable "Powered by Zoho Desk" text in ASAP widget
Important Community Discussions
- Automatically create support tickets on a recurring basis
Community Learning Series
- Ask the experts 11: Zoho Desk Integrations
- Automation #1: Manage Approval process using Blueprint
Articles we are Reading
- How remote teams can provide great customer support. Read more
- How to earn customer's trust. Read more
Important Note: Until, COVID - 19 is brought under control, all employees of Zoho have been advised to work from home, and while we make use of the tightly integrated tools offered by Zoho, we also want every team out there to get to their work as efficiently as we are. So, Zoho is offering "Zoho Remotely", a suite of apps brought together specifically to support and foster remote collaboration, for free to everyone during this time. We hope this makes your work a little more easier while you stay safe and around your family.