Whitelist emails or domain in Desk
We have a couple of different users who submit tickets to Desk, and it frequently flags them as Spam. Is there a way to whitelist either an individual email or domain within Desk? I see articles for doing so in Mail, but I need to divert certain users
Set status of parent ticket
Hi, We are testing the Parent Child Ticketing Extension (https://help.zoho.com/portal/en/kb/desk/for-administrators/integrations-and-add-ons/articles/parent-child-ticketing-extension-for-zoho-desk). When we complete a certain transition in a child ticket,
Ticket History Tab Suggestions
The ticket history has some great filter by functionality. I really enjoy the feature Show only my activities. I was brainstorming a few features that would be great additions to this section of the ticket. - A toggle that allows you to Show only activities
Error while processing the request! Problem in connecting to the mail server with Ionos Mail
Hello. I want to add a response email with my SMTP. This is an email that I use at Ionos. However when I configure everything well, I get this error message: Error while processing the request! Problem in connecting to the mail server After several searches
Character Limit on CheckBox
What is the Character Limit on the Checkbox field in Zoho Desk and can I modify that? It seems ridiculously too small as of right now. I want to have a checkbox that says "I acknowledge that I am responsible for paying a $95 Trade Call Service Fee that serves as a deductible and an administration fee for this Service Request Ticket." BUT when I create a checkbox field in my ticket form and try to paste it, it cuts me off at LIKE A THIRD of my sentence "I acknowledge that I am responsible for paying
Personnalize "Digitalsace Customer Self Service Portal Invitation"
Hi, Does anyone kno whow to personnalize the welcome mail on Portal ? Many thanks, Emmanuel
Need a way to 2 way sync only Accounts of Account Type Customer
Currently when using the either the one way sync or two way sync between Zoho CRM and Zoho Desk there is no way to only sync Accounts > Account Type = Customer. I do not want to add all accounts to Zoho Desk and clutter up the system with Accounts I
Second e-mail chain in same ticket
Hi, Whenever a client sends us a request by e-mail it generates a ticket in Zoho Desk. Usually, each client request we receive will originate a different (but related) chain of e-mails between our company and one or more suppliers of that product. For
[Help Center] Impossible to edit categories in multiple languages
Hello, I cannot manage to edit categories in multiple languages. Have you encountered the same issue? When I click on other language different ofthe main language (FR), e.g. in English, I should seen the title put in French with '(en)' at the end. Thank
How to debug ASAP add-on with JWT
Hello, I'm creating ASAP add-on with JWT authentication. I'm putting screenshots of my settings page and code of JWT endpoint for your review. My question is how can I see and ensure that plug-in works? What should I see? How can I debug JWT communication?
Picklist field maximum values
Hi, How many values can a picklist handle, or what is the maximum values that can be added to a picklist?
disabled closing notification on hold status
i want when from on hold status is changed to closed status then customer can't receive closing notification. like the function below, but this function only exists when the status is open, so I want when the status is on hold this feature also exis
Integrate ASAP into a React Native Application
Hi I am trying to integrate the Zoho Desk ASAP into my REACT NATIVE application. I am able to do so for Android. However, for IOS the build and upload are failing because of the below error. Most of the zoho libraries being added to podfile.lock are showing
Limit for users in trial account
Hi, Is the limit for agents in the trial account just 3? I am testing something that needs 5 agents, can you help me with this?
Working Time diferrent for each department
Hai Zohodesk team, I want to ask about business hour in zohodesk. if i want to setup different working hours of each department, for example, in my case one department working Always (24x7), but in anothers department let say working in Monday - Friday
merger ticket zohodesk
can you help me for merger ticket, an example of a telephone ticket being merged into an email ticket.
Average Ticket Reply Time by one channel
I can see the Average Ticket Response Time, but this is from all channel. what if I want to see the Average Ticket Response Time by one channel?
save customer contact
Customer data such as name, telephone and email will always be saved without having to re-enter if the same customer sends an email again.
ISO Zoho Desk Consultant - Help with Training
Our Company just switched to Zoho Plus and the team member responsible for project management of all the modules just resigned. I'm looking for a Zoho Desk expert to help us with training to get our Customer Care team up and running on the platform.
Is there any way that I can trigger ticket receipt confirmation email per my contact group type
Hi Team, Is there any way that I can trigger ticket receipt confirmation email per my contact group type, for example if client is from region UK then send them this ticket notification for ticket creation and if Australian then trigger this ticket creation
Zoho Desk Community Digest - June 2021
Product Enhancements Added a "Discard" option to the Article List and Article Detailed view page. You can also view the time that the article was last modified in the Article List view. Added Telugu to the list of languages supported in the multilingual
How to track total volume of all ticket touches in a set period of time?
The dashboard clearly identifies new ticket and closed ticket volume for a period of time, however it does not count all the times the ticket had activity on it in-between open and close. I need to be able to quantify my agents work and many times a
Limit to number of product records
Hi, Is there a limit to how many Product records we can create?
Schedule announcements
I think it would be nice if we can schedule announcements in the Community.
Editable Field on Ticket List Table View
Hi, Is there a way to allow the "classifications" field to be updated on the ticket list table view of tickets screen to allow for an update using a our preset dropdown in the same manner as which you can update the status field? The "ticket owner" can
What is the purpose of email aliases in Desk?
I see my list of email aliases in Desk, and I do not understand what it's supposed to do. Selecting any of them does not change what I see as my "Send From" address.
multiple phone fields- calling out
finally started using Desk. We have it linked to CRM and we use Ringcentral. In CRM we can ringout from either a customers home, office or mobile number. In desk only one field has that option. Any ideas
Action to create an invoice on a transition
Hi, Is there any way to create an invoice as an action on a transition in a blueprint? Or is there a way to do so via workflow in Desk? Ideally, I'd like a draft invoice created automatically at a certain transition, based on a couple fields in my ticket.
Are you seeing odd layout of elements in ZOHO Desk on a 4k Monitor?
On 19-Jul-21, I started to see odd layout behavior of ZOHO Desk when displayed on a 4K monitor. It has the following issues: - Side bar appears with your login information but no method to make it disappear - The normal side menu on the left with ticket
Connecting Zoho community feature to slack group message
Hi Team, Is it possible to connect zoho community with slack group message if yes how? I would like any feature post submitted to our community portal to trigger a message to the designated slack group message just like how we have our zoho desk ticket
Permalink edit button brings up a blank page
Hi! I've been trying to update the permalink of one of our knowledge base articles without success. I know you have redesigned the permalink edit feature. The thing is - it is currently rendering a blank page instead of the permalink update pop up. I've
Power Automate Emails sent sucessfully but it won't show up in Zoho Desk tickets queque
Hello there, I created a microsoft flows that send emails to Zoho Desk. I input the Zoho email address I had in the outlook 365 email exchange. The flow testing was sucessful and it said the emails were sent. However, I did not get the emails or email
Unable to submit ticket to Locast help desk: Zoho Desk says “Unable to process your request”
Hi! Locast uses Zoho Desk and I’ve double checked all the fields and Can can we help the Locast team (a non-profit) fix this problem? You may try to reproduce the issue at their public portal here: https://helpcenter.locast.org/portal/en/newticket
Layout set by department
is it possible to have 1 layout between different departments? I need the same layout with those fields and information across many departments. I can only find how to create new layouts in each department, which will take me days.
Top-Right text alignment in table cell
Hello For knowledgebase articles, is it possible to align text top-right? When I have a two coloumn table with an image in one of them, the text in the opposing cell always seem to want to align center. Can you align it top-right instead somehow, maybe
Desk - New ticket email not received when using exchange admin centre
We have setup exchange admin centre to route an email sent to support@[myCompany].com to support@[myCompany].zohodesk.eu When support@[myCompany].com is used - a new ticket is created as expected. However, the sending email address (an external @gmail)
Getting rid of automatic replies like for vacations
Hello Community ! I'd like to get rid of the auto replies like this one in the pictures. It seems like the only way for me is to create another ticket from it and then delete it. It's a little bit "too much" It would be cool to be able just to delete
i want to get the embed code of ticket page
HI sir, i want to get the embed code for my wordpress website of this page , its ticket page , please tell us the steps for it.. : https://desk.zoho.com/portal/kayakdistribution/en/newticket?departmentId=471315000000006907&layoutId=471315000000074011
Is there a way to indicate the author of a knowledge base article?
I want to be able for KB readers to be able to tell which KB Author wrote each KB article, because we address different things or address the same topics but in different ways, and some people will prefer one over the other. Is there a way to do this? Somewhat like how in the Community you can see who submitted a topic?
Merging departments
Happy new year! With the new new year taking place, our service team is being restructured and we would like to merge some of our departments in zoho desk. Currently we have departments based on products for example interviews, Daily etc The proposed
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