Mass delete customers in DESK
Hello community ! Fisrt question here. New user to DESK, I made the mistake of linking desk and CRM together.. seems somes contacts from CRM appears now on DESK but it's not wanted. I don't find an option to mass delete them in DESK. I can select them
Accessing fields in the Jira integration via Zapier
I am attempting to build a small automation in Zoho Desk via Zapier. The automation would update a field in Jira when a field in Zoho Desk was changed. The fields on the Zoho Desk ticket that have to do with our Jira integration (Jira ticket number,
Converting Chats to Tickets is no longer working
The option to add a chat as a ticket was a really nice way to create a ticket based on a support chat. This feature is no longer working in our account. When we click the link, we get an error 'Unable to convert chat to ticket". I previously
Notify contact owner no longer available
Hi team, I used to be able to select notify record owner in my alert workflow under Macro but I don't see it anymore why? See screenshot below:
Is there any way to get CSAT survey link via API or Webhook after a ticket is closed?
Hi, I'm working on a project that aims to allow a customer to lodge their issue via Slack. I want to send the customer a CSAT survey link via Slack after the ticket closes. Just like in the case of email but I want this in Slack. Till now I haven't been
Can you give Zia a list of tags that you want it to learn?
We have just reached the point that Zia will start auto tagging but it did not pick up on some of the tags that I hoped it would. Is there a way to guide it to look for certain things? Namely we have a bunch of named entities like "Lake Side", "The Elms",
Introducing customizable widgets in the Zoho Desk iOS app
Hello All, In the latest version (v2.5.11) of the Zoho Desk mobile app, we have introduced two new widgets, one to view the ticket stats and the other one to view the tickets list. You can customize these widgets based on the custom views that you have
Desk Reports - You Have No Permission to Perform this Action
Hi, I've used a default Ticket Report to create a custom Report, i can save it but i cannot run it after saving with error "You Have No Permission to Perform this Action". Steps i did 1. Open Zoho Desk 2. Go to Reports 3. Open "All Overdue Tickets" 3.
Is there an easy way to mass update URL's in KnowledgeBase articles?
We've recently switched our company name, which has broken all the URL's that were manually added throughout our Knowledgebase articles, (these are links that cross reference other articles). The old site was at: https://desk.zoho.com/portal/sonocentltd/kb/articles/
Is it possible to make custom fields that are dependent on other fields show/hide when the parent field is left blank?
Our current helpdesk software allows users to make custom field "Categories" that are categorized by department with which users can then associate custom fields. When one category is selected, only a predefined set of fields show up and the others hide, which enables our departments to tackle multiple kinds of tickets as well as prepare them for escalation to other departments. For example, when we select the Communications category under the Marketing department's category in the drop-down (see
How to I auto assign a specific account name to CRM existent contact information generated from a zoho Desk?
Hi, How do I auto assign to tickets, i mean a specific "ticket owners", when a ticket submit in desk and if this ticket already exists in CRM and has an account manager in CRM, automatically the ticket owner in desk to be the account manager of crm for
Field Dependencies should be available in Webform
Currently, the field dependencies are not supported on Webform. e.g., if I have project X in location A, Y in B and project Z in location C. The field values of project should be shown based on location selected. This feature is available on the Zoho desk portal but not on Webform. This should be included in Webform.
Shareable Dashboard Links
It would be great to be able to share a link for a dashboard, that doesn't require an agent to login. When I put up ticket metrics on a tv, I dont want whoever has access to the tv to have full access to my zoho account, since i'm forced to log in.
Zoho Desk Help Center portal integration with my website
Hello there; 1. I try to integrate Zoho Desk Help Center portal(shown in the attached Portal.png) with my website. When users in my website(shown in the attached MyWebsite.png) login and click the button associated with Zoho Help Center Portal, they will
[ASAP] [iOS] Troubles to open the ZohoDesk Chat in version '2.0.6'
Hi Zoho Team. The chat had been working well until today , I tried to open the ZohoDesk chat from ASAP module, and I got the following error in the console: ✅ ZohoDeskPortalSDK 2.0.5 11:22:32:506 {UI} ZDPortalNetworkService.swift-setASAPheaders():452
Introducing Ytel, Salesloft, WooCommerce, and 8 more extensions for Zoho Desk
Deliver stellar customer service and win customer loyalty with Zoho Desk. Here's a list of all new extensions for Zoho Desk released in the second quarter of 2021. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line
ERROR 404 - PÁGINA NO ENCONTRADA
Estimados Solicito su ayuda, cambiamos de proveedor de host y hoy nos sale el error en nuestra pagina 404 - PÁGINA NO ENCONTRADA (gestion-electronica.cl) de Zoho desk la url de nuestra pagina es https://www.gestion-electronica.cl/support/gehelp/ShowHomePage.do#
Reorder Starred View in Zoho Desk?
Is there a way to reorder the Starred view inside Zoho Desk? I don't see an easy way to do that. Please advise
Blueprints - Assigning tasks to an Agent in a different department
Hello all, I am building a Blueprint in "Department A" at the moment and am having difficulty with a couple of the tasks that are part of the flow. I have a Transition where I need to assign a task in the "After" tab, to "Department B", but I am really
Source of HTML code for email templates
Hi, There are a lot of email templates in ZOHO DESK settings but very poor options to navigate, missing search option, no clone option. However, is there any chance to clone a ready message to improve it? Is there any chance to display HTML code of
Zoho Desk - On behalf of - ticket creation @eu-service.mailer.zohosupport.com
Same issue as below. This only happens on ticket creation. Replies to tickets are fine. Does someone from support need to enable a setting on their end? How to remove desk-mailer.zohodesk.eu from New Ticket email from address
Can't get more than 20 records at a time getRecords
Hi Not sure why this is different... but on DESK getRecords gives me only 20 records Code is as follows: ``` orgID = 719271510; response = zoho.desk.getRecords(orgID, "tickets", 100,110); info response.get("data").size(); records = response.get("data");
Product Name and Category
I want every time I see a ticket, next to it there is the name and category of the product, and there is also a description that can be inputted manually. it is possible ? So I can also see this in the report based on product name and category. Of course
Our ticket submission page no longer has fields for the customer to enter information.
See screenshot Seems to have happened in the last 24 hours
Not send survey to 1 closed ticket.
Normally a customer satisfaction survey is sent to closed tickets are 48 hours. But for 1 particular ticket I'd like NOT to send it. How can we do that? At the moment I've set the ticket to OPEN to keep it live, but how can I close it and yet NOT send
Customizable Product Layouts
It would be great to see products become a fully fledged module, like contacts and tickets that allowed for customizable layouts
Ticket time to problem/project time
Hey, is there a possibility to automatically add the recorded time to a ticket to the recorded times of an issue from zoho project? If a ticket is already associated with an issue, the time should run directly into the time of the issue when booking in the Helpdesk. If time has already been booked on a ticket and the ticket is now linked to a issue that the time is transferred automatically. This would be very important because we need evaluations per customer and this best in an overview like zoho
Customers Cannot Receive Notification Emails
We configured our Desk to send notification emails whenever a ticket is logged. But starting from yesterday(06/28/2021) (or could be earlier we just did not notice), our customers stopped receiving any notification emails. We checked ZOHO Desk ticket
Does refreshing auth token count as api call?
There's limit to how many api request you can make per day. Does refreshing auth token count towards total api request calls
Zoho Desk API Get Ticket Attachments allways return empty
I'm trying to use the API do sync tickets to my internal Ticket manager. Tickets and Comments are OK, but Attachments allways return an empty array: {"data":[]} I need to pass other parameters? Example Url: https://desk.zoho.com/api/v1/tickets/13228000020730005/attachments
I am receiving this error message when I click the category title in our Zoho Community.
I am receiving this error message when I click the category title in our Zoho Community. ({'result':'failure','reason':'categoryid' ,'errorcode':'UNABLE_TO_PARSE_DATA_TYPE' }) Please help! Jody J Steeg
ASAP Knowledge Base - Multilingual KB
Hello, We are using your new feature "Multilingual KB". So we have now 2 languages in our Knowledge Base and would like to be able to show the KB Articles on our ASAP module depending on the language of our user. How can we do this ? I don't see any option
Report Whastapp in Zohodesk
I need a report from the whastapp channel, when I check the report, no whatsapp is read in the report, even though whatsapp is already running on our zoho right now.
Content is not available. Please try again after some time
All my tickets are showing this when trying to open them. I assumed it was because my trial had expired. So I upgraded for a month and all tickets are still showing this message.
Direct Assignment Rules not triggering
Say, an assignment rule is created in Dept B. And when a move a ticket from Dept A to Dept B. The Assignment Rule isn't triggering. How do we get the Assignment Rules to trigger for the Moved tickets?
Master contract list
Hi, Is there a way to view all outstanding contracts in Zoho Desk, across all accounts? This would provide a good overview for support management. BR Christian
SSL Certificate installation
I need to have the SSL certificate installed for support.stevejlarsen.com I sent in a request 4 days ago and it's still pending. Can someone please look into this? Thanks!
show latest commented ticket at top in the all tickets and my tickets view page
In the ALL tickets section, The tickets at the top are not last modified time It is only based on ticket ID and the customer response time. I want it based on the last modified time.
Table ticket view not available in the 'All Department' ticket view
Hi, Whilst in the 'All Departments' ticket view, I can only see the 'Classic' and 'Compact' ticket views. Within each individual ticket view, I can see the 'Classic', 'Compact' *and* 'Table' ticket views. Is it possible to enable the Table view across
I keep receiving "XXXX has rated for you " messages
Hi ZOHO desk community, I keep receiving the messages "XXXX has rated for you" after I reply to a ticket. The customer rating option is disabled and I don't seem to find any other notification I could turn off (please see screenshot below) Thank you!
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