Set status of parent ticket

Set status of parent ticket

Hi,



When we complete a certain transition in a child ticket, we would like to automatically complete a certain Blueprint transition in the parent ticket (put simply, we would like to change the status of the parent ticket).

We are thinking that a Custom Function at the end of the transition in the child ticket may be a solution. Would it be possible in a Deluge script to do the following?

1 - Get the ticket ID of the parent ticket.
2 - With the ticket ID of the parent ticket, obtain the parent ticket
3 - With the parent ticket obtained in the previous step, set the status of the parent ticket to the desired status.

If the above does not work, does anyone see a different solution, using custom functions or otherwise?

Thank your in advance.

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