We are testing the Parent Child Ticketing Extension (https://help.zoho.com/portal/en/kb/desk/for-administrators/integrations-and-add-ons/articles/parent-child-ticketing-extension-for-zoho-desk).

When we complete a certain transition in a child ticket, we would like to automatically complete a certain Blueprint transition in the parent ticket (put simply, we would like to change the status of the parent ticket).

We are thinking that a Custom Function at the end of the transition in the child ticket may be a solution. Would it be possible in a Deluge script to do the following?

1 - Get the ticket ID of the parent ticket.

2 - With the ticket ID of the parent ticket, obtain the parent ticket

3 - With the parent ticket obtained in the previous step, set the status of the parent ticket to the desired status.

If the above does not work, does anyone see a different solution, using custom functions or otherwise?

Thank your in advance.