Signed up for standard subscription Zoho Assist but it still says free version
Hi, I have purchased the Standard Zoho Assist subscription - but when I go into a remote session and click file transfer - it says I am still using the free version. How do I set the subscription version as the default ? ThanksRun As Service Error -
I get this error when I try and Run Zoho Assist as a Service on a remote PC. I am evaulating this for use in my company. I have gotten it to work on a different computer, but I'm concerned by this. I did reinstall it multiple times to test.Zoho Assist Shortcut Disappearing
After installing the Customer PlugIn it works and brings up the "join session" box but after a few days it stops working and brings up a shortcut is invalid message. This has happenned on several customers PC's.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyFree Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Sept 18, 2018 11:30 AM EDT / 06:30 AM GMT Duration: 60 min Language: English REGISTER NOW Hope to see you in the training.Change to Free Plan
Hello, I have created an account to use Zoho Assist. Features free plan for now are enough for me. My Panel shows me "Your trial version will expire in 15 days". How I change to the Free Plan? Thanks in advance.Assist Desktop Plugin: Log in with Office 365 Credentials
Hello, I'm not able to log into the Zoho Assist Desktop client. At the logon screen (pic attached) it does not accept my Office 365 credentials, and there's no option to change the way you log in. I'm able to log into Zoho Assist online with my Office 365 creds just fine. Help? :) Thank you, Jade H.Clear Sessions
Is there a way to clear the Remote Support sessions that are listed under the Sessions tab? I tried a few tests, could not connect, now they are just listed under Sessions with "Yet to join" under the Customer column.Zoho Assist iPhone Support
Is there a minimum iPhone version the Zoho Assist will work on? The app on an iPhone 5c running 11.2.5 just stays on "Connecting".Consulta sobre numero de usuario
Buenas tardes, nosotros somos una empresa pequeña y tenemos una versión free de zoho, queríamos saber si la versión paga de 18 dolares se puede utilizar por varios usuarios? O si un usuario se puede utilizar al mismo tiempo en dos computadoras diferentes? Aguardamos su respuesta. Muchas gracias.Interface and gesture
Hi, I have a large screen back home, 24". When viewing the screen on my iphone using ZA everything is very small, so I have to zoom in to click. I previously used TeamViewer, and they had a neat feature in which the mouse cursor is always in the middle of the screen, and you scroll the screen underneath the mouse cursor. Mouse click was done by tapping ANYWHERE on the screen. This way it is possible to pin point the cursor exactly where you want to click, then tap anywhere and you get exactly whatWhen using Zoho Assist for iOS on iPhoneX, hebrew letters are sent to the remote comp as gibbrish
Hi, I am connecting using my phone to my computer back home. When typing using the iPhone's Hebrew Keyboard, the letters appear on the remote computer as gibberish. Can you please fix it? ThanksFree Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: July 24, 2018 11:30 AM EDT / 06:30 AM GMT Duration: 60 min Language: English REGISTER NOW Hope to see you in the training.Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Aug 16, 2018 11:30 AM EDT / 06:30 AM GMT Duration: 60 min Language: English REGISTER NOW Hope to see you in the training.Both Bulk Deployment downloads are corrupt
Trying ZOHO for the first time and both downloads for Bulk Deployment are corrupt. They are both zip files less than 1KB and won't open in Windows or WinRAR. https://assistlab.zoho.com/assist#/settings/deployment/bulkWhich level of assist will allow viewing without admin rights and remote control of keyboard/mouse?
I need to remote in to another person's pc, with them present at the pc, and without them having admin/install rights on that pc. I also need to control that remote pc's keyboard/mouse. Could someone tell me if free Assist offers these feature? If not at what level of Assist are they available, if any?unattended can't access, suddenly require me run in service mode
why suddenly require the agent need to run in service mode to send alt + crtl + del? I tired click on "Run as service" button but it has no effect. Now I cannot login any of hosts, please helpAVG preventing load of the Unassisted Support URL
When I attempted to go to the Unassisted Support URL to download the exe file I got the attached popup. Is there a setting in AVG that can avoid this? Or another solution?ZA.Access.exe blocked by anti exploit software
Hi :) I was installing Zoho Assist with the ZA.Access.exe file and and the installation was blocked by HitmanPro Alert. Please see attached images. Thanks RichardUnattended Access onto a MacOS
Hi, I am having issues connecting to macOS computers, it just sits in "You'll be able to access the remote computer shortly", until I log into a user on that computer and then the remote session works For me I use it to log into my work computer from home, So I cant keep the computer logged in all day Has anyone experienced this and how do I fix it?Screen shots can saved in Zoho projects ?
Hie, When we take Screenshots in Running Screen Sharing session at that time is it possible to somehow that Screenshot will saved in to the Zoho Projects directly and attached with the running project . if yes then please tell how can we achieve this ? Thank you in Advance.Speed/performance of Zoho assist
Hi I think Zoho's entire suite is great and assist is a great program though I think there are a few features that need to be added to make it a real competitor to others like Teamviewer and Logmein and so I really do hope that development is on-going. Would it be possible to enable the support rep to determine the colour levels as this is a great feature in the other programs mentioned because it speeds up the remote response times a great deal. I really think that (at least for me) speed is theno conecta assist con click en el boton usando Chrome desatendido
no se puede conectar usando el boton "CONNECT" assist desatendido desde el ChromeConnect button on Unattended Computers page not working (Chrome Extension)
Encountered the same problem as the recent post by the Spanish guy. Connect button doesn't work. It's been 2 weeks now.no se encontro la pagina - Assist
¿algún problema con la página de invitación assist zoho?, por que al intentar invitar me dice que la página no se encontró...Unattended Remote Access download?
I've looked all over and can't find the download for unattended remote access. Could someone point me in the right direction? Best Regards, baxterccdZoho Desktop Plugin Freezing
Starting about 3 days ago, when I attempt to use Zoho Desktop Plug the application just freezes at "retrieving user details". This is happening on multiple computers. We have to log in through the web interface instead, which is not as convenient. Any idea why this is happening? --RickNo está disponible download Installer
¿por que no está disponible download Installer?Unable to connect and monitor our client and top level team's remote session.
zoho assist another instance of agent is running for the same session error.Vertical Scroll Bars Are Not Displayed ALL The Time on Remote MacOs High Sierra Systems
I have noticed that I remote into my MacOs High Sierra system, that certain windows do not display the vertical scroll bars. In order to navigate within these windows, I have to use the arrow keys to move beyond what is displayed in the active window. I have attached a screen-shot of one such window. Please notice that there is no scroll bar displayed even though the mouse cursor is hovering over the area where the scroll bar should activate. I am able to get around this by going into the General"Shift" characters not working on remote OSX High Sierra
When I do an Unattended Remote Session to my MacOS High Sierra system, I have noticed that none of the "shift" characters (i.e. !@#$, etc) work on the remote system. Thanks, JonSession End Confirmation to Remote Client.
Hi Zoho Just wanted to make a suggestion regarding Zoho assist. I noticed when testing on one of my other machines, when the technician ends the remote session, the assist box on the remote computer simply disappears leaving some confusion as to whether the technician has actually left or still has control / viewing access. I wonder if it could be possible that a confirmation popup could be displayed to the remote client that the technician has now left the session and now has no control or viewingTechnician access
I am trying to create Technicians who can access computers on my account. When I invite them I understand they must already have or must sign up for an account. When they do this they have a clean account without my unattended access computers. How do I make them part of my team. TimSymbol ^ using the keyboard
We are in Mexico and we need our clients use an Spanish configuration language on windows, so when we connected with them to support and try to type some text remotely, zoho add a "^" symbol as first char. Also, if we need to wrote some uppercase, when we use "Caps Lock" key appears this symbol again and the text in lowercase. But this problem affects our terminals too, if we have a Zoho assist session open, and try to type on our terminal this symbol appears too, so we need urgent help to get aUnattended client install
I'm periodically running into instances where the unattended client install hangs on the remote machine and will not complete.There is no error message and the CPU and memory usage on the process stays static. ijbasically have to terminate with the task manager. Any advice.Linux Connect and Connect_x86 app segmentation fault on Ubuntu 17.10 64bit - intermittent
I'm trying to connect to an Ubuntu 17.10 computer. I've downloaded both the Connect and Connect_x86 apps. Both download the programme, create a window with two greyed out buttons and a greyed out Connecting at the bottom. Starting from the command line gives: Checking for updates ... Starting Application ... fatal error: unexpected signal during runtime execution [signal SIGSEGV: segmentation violation code=0x1 addr=0x63 pc=0xc5b0ac96] And a whole bunch more... I just retried and got it to work soiOS Assist Client Screen rotation...
I am evaluating Zoho Assist "Customer" for Remote Sessions on iPad. One of the issues we have right now is that Zoho Assist assumes a Portrait orientation when the Technician is viewing the Client screen. Is there a simple solution where the Technician can rotate the view as our mobile app runs in a Landscape orientation? The best option would be for the Assist Customer app to be aware of the screen orientation on the client side and update the Technician side. An easy fix would be to add a viewHow can I Set PROXY Settings on ZOHO assist.
Hi, I would like to know how to set proxy settings on Zoho Assist. I need to know how to manually open the Proxy Settings. There is no tab in zoho assist that you can manually change proxy settings.Unable to connect to any unattended clients
unable to get into any unattended clients for the last hour - is there an issue?Question regarding licensing
I'm currently looking for an on-demand remote access tool for myself and a number of other technicians. I can see with the Professional version we can have 4 concurrent connections, I suppose my question is whether this is shared amongst all technicians in the account or whether we need to purchase a professional license per-technician?Next Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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