Unattended Support?
Is there a way to initiate a support session WITHOUT a user on the other end selecting an OK button? I want to provide support and updates after hours on machines, and was wondering if there was a way to have the end user "authorize" me to do so.Mutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.Would like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. JalleyRemote Computer Screen Resolution
We have been using GotoAssist for quite some time are are considering moving to ZohoAssist. I immediately see a problem with the remote screen resolution. When we connect to an unattended computer via GotoAssist the screen resolution will match the GotoAssist window size on our technician workstation when the session starts. For example I will get a remote screen on 1920x1080 if I have the window in full screen mode, or perhaps 1297x769 if I started the session from a non-maximized window.Screen shots can saved in Zoho projects ?
Hie, When we take Screenshots in Running Screen Sharing session at that time is it possible to somehow that Screenshot will saved in to the Zoho Projects directly and attached with the running project . if yes then please tell how can we achieve this ? Thank you in Advance.MAJOR MAC BUG!!! UNINSTALL RIGHT AWAY!
two of our computers just went on a crazy reboot loop. we couldnt figure it out and kept tryihng to boot in to safe mode to figure out what was causing it. finally uninstalling the unattended zoho assist app resolved the issue and our mac was able to boot up properly. now im scared but have to check all our clients computers and see if they are going through the same issues. this is a major blunder !!!Remote Assist API
Hi, I am trying out ZOHO API for ZOHO Meeting. There is "createRemoteAssistance" api which i am interested. However, when i tried to test the URL ie: POST method, the returned xml say "Specified apikey [my key] is not valid.Provide a correct one." I had checked and tally that it is the correct API key gen for my ZOHO account(zapi). Though i am a Free Partner user for now, as i need to confirm this is working solution before i can upgrade to be Commercial partner. Any help is very much appreciated.How to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??Chat ability in Zoho Assist
I was wondering about the chat function inside Zoho Assist. I was assuming that this would be a means to communicate to the client that is having their PC controlled by you, is this the case? When I started a session and typed in the chat window it didn't come up on the clients screen. Also, if I right clicked the Zoho Meeting icon on the clients PC and chose chat nothing happened. It would be nice to have a method of communicating to the client...am I missing something? Thanks in advanceProtecting Unattended Access Devices
Is there an option to protect unattended access enabled devices with a password the tech has to enter before getting access to the device? In our environment, not all techs should have access to all devices.Unattended remote access for Mac???
Access Remote Computers in Unattended Mode available for Mac soon??Sending Ctrl-C or Cmd key sequence
I'm having trouble with unattended access to my macOS machine. I cannot seem to send any Cmd or Ctrl key sequence (ie Cmd+N, Cmd+C, Ctrl-C, etc). I use terminal extensively and need too send Ctrl sequences. Zoho Assist Free from a Win10 PC to a macOS Mojave laptop. Is there a way to do this, am I just missing something?"Guest has already reached the maximum number of unattended computers allowed."
It it correct that on a ZohoOne account that only five remote computers can be set for unattended access?Command Line install options or MSI for Intune deployment
I would like to deploy Zoho Assist using Intune but cannot find documentation on the switches/options available to the command line installer. I noticed the "-s" in the deployment toolkit but that switch doesn't seem to work for a silent install usingFirewall Ports, IP ranges and URL's that might need enabling for Zoho Assist
Hi Can someone tell me what ports and IP ranges need to be enabled through a firewall to allow Zoho Assist to connect? The client's machine sits the stating its connecting but I suspect the firewall is dropping the traffic. Many thanksPassword for Unattended Access
Is there a way to set a password for unattended access? If I'm the technician, I want my customer to have a password on their computer for unattended access, so only I can access it remotely via Assist. Can I set that up? How can I be sure that no one"automatic installation failed"
Hi all, We are just getting to grips with Zoho Assist and it is going well for the most part until today when a remote user was getting "automatic installation failed" when running join.exe. The machine is running Server 2003 x86. We tried stopping the AV but it made no difference. Any ideas? Thanks IvanHow to blank the clients screen?
We are currently testing zoho assist but need the ability to blank the clients screen so we can run our cleanup software privately. Is this function available in zoho assist? Thanks.Zoho Assist is not working
All remote PCs are being prompted for Proxy setup. We can't access any remote PCs. Even customers selected "Dont show this again", we can't remotely login. Zoho, please helpUnattended Remote Access download?
I've looked all over and can't find the download for unattended remote access. Could someone point me in the right direction? Best Regards, baxterccdZoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.Preventing end-users from "Blocking Access"
Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.Unable to update my credit card number
Hi, Can you tell me where is the link Thank youZOHO Assist Not Connecting
I am evaluating ZOHO Assist, and I've been unable to make connections with the test subjects. The first test was done in house, from another machine. Using the Desktop App, I started the Session, and entered the Session Key at http://join.zoho.com, after acknowledging the Java Runtime and the .exe down/run the Client end just sat at Connecting. No firewall warnings, with Windows Firewall (Default settings). The Second Test was done with a remote computer. Same results. I am apparently missing something," Failed to join session on the server due to failed invalid syntax " on all workstations
Hi Team, When we are trying to launch ZA_Connect.exe we are getting an error " Failed to join session on the server due to failed invalid syntax ". First is that the ZA_Connect.exe is stored on Network folder, so we moved it to the local disk and launchVoice in meeting and assist
Hi, I am trialling ZOHO Assist and ZOHO Meeting. I cannot find a button anywhere to enable a voice conversion with the other participant. For meeting software I guess this is possible, and I am sure the answer is simple. Any help warmly received. Thanks.Maximum number of unattended computers
I have just received the message "Oops! You have reached the maximum amount of unattended computers" when I tried to install the unattended assist agent on a client's computer today. I have never received this message before and I was under the impression I had an unlimited amount of unattended agent installs (but not concurrent sessions, of course). I have the Remote Support Professional Plan. Can anyone tell me why I am getting this error message now? Thank you.Remote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?Rename Deivce in Unattended List
Hello! Looking for the rename option in the Unattended Device list. It seems to have been replaced with a whole bunch of options that are not available to me since I do not have the professional version.Does Zoho assist have a native client for technicians instead of web app?
Does Zoho assist have a native client for technicians instead of web app? The reason I ask is because I want to use clipbopard, hotkjeys and other things. I noticed I need to use the hotkey meny to send shortcuts. I was hoping to send hotkeys just by focusing on the remote session. Is that possible?why is zoho assist server so slow
Hello why is zoho assist server so slow, i use it every and and have fast speed at either end of the connection but zoho assist take upto 10 seconds per click, I connect on the chat they we will have a look and come back saying they have done a resetZoho assist down again
For the second time this week it appears that Zoho assist is down. Is this a system-wide issue or just us? We noticed it about an hour ago...Automatically Track Time in Zoho Desk for Zoho Assist sessions
Hello, We have Time Tracking set to Automatic in Zoho Desk. We have the Zoho Assist integrated into our desk. Is there a way to set Zoho Desk to automatically add the time spent during the Zoho Assist session into the time history for a ticket? I have not been able to find an answer to this looking through the community and Knowledge Base. Thanks, JoshAny Pci Compliant in Zoho Assist??
Payment Card Industry (PCI) Compliance Outline of how PCI requirements are related amongst screen sharing products such as remote support, remote access, and remote meeting. We manage Restaurant accounts and Pos software in more than 200 sites. We need tight security.failed to create unattended service
Good morning, We use ZohoUnattended.msi to install the unattended client during our imaging process. We've recently started receiving the error "failed to create unattended service" during installation. I've emailed the log files to support@zohoassist.com. Your help is much appreciated.Failed to create unattended service
I have a client that when I try to install the unattended access software I am getting the error "Failed to create unattended service." Any ideas how to fix this? Thanks!unable to connect to chat servers
hello, i recently noticed that i cannot use the chat app. what is the reason for this? i'm using a PC, Windows XP. thanks for your help NiroUAC
Has the issue of having administrator rights on a user machines when using Zoho Assist been worked out yet?? This is a huge issue and the whole point of purchasing Zoho.Share a Unattended Access
I have 4 Unattended access that I have setup. I would like to share them with other users in my company. Is this possible? Dave BrownNext Page
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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