where do I find the client desktop program
Hi, In order to offer an alternative to unattended access for our clients with manned systems I believe there is software available which they can have on their desktop and insert a session key provided when they need support in order to remove the need to visit our or Zohos website to start a remote session. Can someone advise where I can download that from and whether it is something which once installed will permanently reside on the clients desktop requiring no further downloads for any subsequentChange Cursor When Hovering Over Different Items
When assisting a computer, it would be nice if the cursor changed depending on what was on the remote computer. i.e. Text selection icon over text, little hand over a link/button, etc.Unattended Access Problem - PCs disappeared from list
I had several PCs in the list and they are gone. I just added another PC and it is not in my list, either on the web browser or on the client. Can anyone help me right now? MarkSuggestion to make "Choose Monitor" function easier to use
The multi-monitor support in Zoho Assist has been great. But switching between monitors is cumbersome. You have to access the Session menu, select "Choose Monitor", wait for a pop-up window, select the monitor on the pop-up and then close the pop-up in order to control the remote computer again. When working on a remote system that requires switching back and forth between monitors several times, this process gets in the way of controlling the remote computer. Is it possible to put a monitor switchUnattended Sessions - Chat and File Access
I would like to see the ability to start a "Chat" or have File access without having to take remote control of the computer.V1.94: Unattended access from iPad app and Get Support plugin!
Get Support plugin: Let your customers join a session quickly from desktop! This update includes a desktop plugin named "Get Support". It gets installed on your customer's desktop with the first remote support session. Your customer can join future sessions from the desktop plugin itself. If you are a paid user, your organization name will be added to plugin title. This handy plugin will enable your customers to join a session quickly from their desktop. You can also get the installer hereUnattended Sessions - Username
Would be nice if the unattended session included the logged in username of the computer at the time. It would make identifying with computer we need to look at in the unattended.Unattended Updates
I would like to see a new posting on updates for the unattended computers, I have been using it but with a lot of bugs and problems, I would like to see revision numbers so I know I am using the latest version of the unattended software, and how to upgrade to the latest version I don't see an option for this. At this point in time it is not reliable enough for me to switch from LogMeIn Central, I did purchase the technician license and do like that.Session Report - Unattended
If we use unattended support, nothing is on the session report. This should be there.Unattended Remote Access Computer Subscription
I am considering using Zoho Assist for a tech support business and would like to setup unattended access so I can conveniently perform support during certain time periods. If I purchase a license for 50 unattended access computers does this mean I can be setup for 50 different computers at any given time? ThanksZoho Assist unattended access pricing
HI Is the subscription for Unattended Access being changed? I see from the pricing page that Unattended Access is now listed separately from the number of Technicians. How will this affect affect existing subscriptions where a number (100+ ??) of unattended computers were included in a Technicians subscription? Will there be a change when we come to renew existing subscriptions or add additional technicians? Thanks IanUnattended Computers Problems and Suggestions
Hello, I have been trying Assist (What to move away from LogMeIn Central) and see some problems and have some suggestions. Problems 1) Takes a long time to connect to an unattended computer. (this problem is keeping me from pressing the buy button) As I connect to multiple servers every morning. 2) When closing a session the desktop app closes so I have to reopen it to access another server Suggestions 1) Have a scheduled reboot option (I use this in central) 2) Option on unattended app to hidecustomer support
Hello, I need to provide technical support to my customers. Is there any zoho tool to use for the same?Zoho Assist Unattended
Hi, I am testing Zoho assist with a view to using it for providing unattended remote support. I cant find a "Unattended" option anywhere, even after changing the session to run as a service. I have instaslled the zohoassist.msi file from within my account. Thanks JasonV1.93: Windows 10 Ready, High DPI Compatibility and IE Plugin!
Zoho Assist is Windows 10 Ready Some of you and your customers might have already migrated to Windows 10. We would like announce that Zoho Assist is ready for Windows 10. Your remote support experience will be as smooth and quick as it was with the earlier versions of Windows. IE Plugin & Launch Application in Chrome: No more application download every time We have also deployed an IE plugin with this update. Henceforth, be it starting a session or joining a session through the web, you need notProblem with reinstalling unattended access
Hi We removed a computer using the 'Remove' link in our Remote Access list and uninstalled the Unattended Client from the PC. We wish to re-add that computer so installed the unattended client again - however the computer will not appear again in our Remote Access list. Any thoughts??"automatic installation failed"
Hi all, We are just getting to grips with Zoho Assist and it is going well for the most part until today when a remote user was getting "automatic installation failed" when running join.exe. The machine is running Server 2003 x86. We tried stopping the AV but it made no difference. Any ideas? Thanks IvanEmbed styling
Hi, Are there any plans to allow the embed code to be styled better. I see a post from four years ago that it was going to be looked into. I would love to be able to get the iframe looking nicer Thanks JimWaking from sleep mode
Hello, The ability to wake an unattended machine is the only thing keeping me from immediately purchasing Zoho Assist. I found one conversation in this forum that makes me think it's not yet possible but I'd really like to see an official answer (via the FAQ page, perhaps). Thank you.Resuming Previous Sessions
I believe I have seen a list of previous sessions, with the opportunity to resume them or am I thinking of a different piece of software? If so, where is it? If not, this needs to be an option since the Zoho desktop application is not 100% reliable.Zoho Assist "Automatic Update has Failed" message when accessing
When I click on the zohomeeting.exe program and enter my username and password I get the error message "Automatic Update has Failed". I cannot start a remote session. What do I need on my Desktop to start a remote session without having to go into a browser to start a sessionGroup's
I need to support multiple orginisations. Can I manage PCs into groups?Unattended Assist installations not staying connected
Hi, Has anybody else had the issue where after installing the unattended client, the computer very rarely, or mostly never actually shows as available. This is the same situation on many PC's for me, and I know they are online as I have been able to get remote access using the manual remote session without issue. I'm using Windows 8.1 with Firefox and the Firefox Plugin, client PC's are a mixture of Windows 7 and Windows 8.1 machines. Any help will be much appreciated. ThanksUnattended Access: Search and Sort Options, Desktop Plugin Support!
We are glad to announce that Search and sort options are available in Unattended Computers list, with the latest update. We bet this would be helpful to you in quickly finding a Computer for remote access. These options are available in our Chrome app , Chrome extension and Firefox extension too. Hope you are aware that you can access your Unattended Computers from any of the browser extensions mentioned above other than quickly starting a remote support session. All theseCopy and Paste for unattended computers
Should I be able to copy and paste from client to technician computers? I have tried it in Chrome, IE, and desktop assist and it has not worked.Last connected time and IP
Hi, I have been using Zoho assist as an alternative to LogMeIn for the last 5 months and I must say it is a great product - it achieves almost everything I need. It would be nice however to have more information on the "My Computers" list. If the computer is Offline, it would be helpful to have the information of when that computer was last online. This kind of thing would help me diagnose internet and network connection problems on client PC's. It would be helpful to show the current, or last connectedI can't install on Windows Server 2008
I try to install but just fail all the time when start the unattended installer to run, even try run as administrator option, Any ideas?Windows 10 and Zoho Assist
I had the Assist desktop app on my machine. I did the windows 10 upgrade and now I don't have Zoho Assist at all. How do I get it back ?Can't hide menue remote assist client by Unattended Installer
Hello, we are testing Zoho Assist, we have the following issue on Windows 8.1 Pro (German) with Unattended Client on Google Chrome, Firefox or IE Windows 8.1 Pro (Host). We can not hide the Menue bar. If we try to click on the arrow, we open chat. We need Mac OS driven PC's/Tabs for remote support as host for Admin? Regards Jens MuellerComment Box @ end of Zoho Assist
When I end a remote support session, I get a box that asks for comments about the interaction via Zoho Assist. Is this box where I leave support notes regarding the Zoho Assist connection for future reference, IE removed Virus, Defraged Etc. Or is this a support note for Zoho asking how the interaction was? Thanks, Jono.Zoho Assist and Zoho Support integration
Are you planing to integrate these two? Also how about integrating them with Google Apps so we can create cases from incoming emails or send a remote support invitation from gmail? JorgeUnattended Client List with Folders for Organization
It would be nice if I could organize unattended computers into multiple folders. I don't see a way to do it todayComplete private Label of Assisst
I know this is a new area for you guys and i use several other Zoho Products CRM Creator Projects ECT I support over 300 clients and currently use Logmein witch i love but i'm looking for a private Label solution for my clients i need the product to be completely branded by my company no reference to zoho i need a systray app that will always be on i need a monitoring site with all of my clients listed by location need access from mobile device for client list and pc control would also like toAny Pci Compliant in Zoho Assist??
Payment Card Industry (PCI) Compliance Outline of how PCI requirements are related amongst screen sharing products such as remote support, remote access, and remote meeting. We manage Restaurant accounts and Pos software in more than 200 sites. We need tight security.V1.92: New Firefox Extension, Unattended Computers in Chrome Extension and Uninstall Option!
Firefox Extension: Instant Remote Support even without Signing-In! The age of desktop is fading, and we all prefer to work with our favorite browsers. Recently we released our Chrome Extension and app. A lot of users love it. Now our Firefox Extension is available for Mozilla fans. You can run instant remote support sessions using the extension, even without signing-in. You can also manage your Unattended Computers configured in your account. We have also added Unattended Computers section in ourRemove Zoho Assist from "Run as Service"
How does one remove Zoho Assist after it's been "Run As Service"? I believe that because it is running as a service, it always uses the same Session ID regardless of the ID entered into the assistance website. This makes it a bit confusing to get a session going.How to blank the clients screen?
We are currently testing zoho assist but need the ability to blank the clients screen so we can run our cleanup software privately. Is this function available in zoho assist? Thanks.Mouse Pointers - Can't see two at once
I'm testing this product for possible deployment. Is there a setting so that while you share the Technician desktop that you can see the Customer move the mouse or see customer's mouse pointer in addition to your own? I was only able to see my mouse pointer. I had to watch and wait for rollovers to illuminate when an element was ultimately selected by my test customer. FYI, I was using IE 11 on Win 7 and my test subject was using Chrome on Win 7. While my test customer shared their desktop, theAny two-factor authentication in Zoho assist ???
Any two-factor authentication in Zoho assist ???The report-generation issue
When connecting to the client to which I have made connection , from the personal account on the website ( https://meeting.zoho.com/a/supportfix/assist#/home ) Very often the connection session to the client actually misses the report ! What is the reason ?Next Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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