Display issues on my CRM
Hello, THis is Vincent in France. I refer to my emails regarding display issue on my ZohoCRM. Kindly come back to me. THanks
zoho crm email reply
I send an email to our accounts and they replied but the email replies goes in my email not here in zoho.. can you please help me how can i transfer of connect their replies here in zoho.. thank you
Quadrant Graph
Is it possible to create a quadrant graph in Zoho showing client relationship against potential sales e.g. best relationship and highest opportunity for sales would be top right, lowest relationship and possibility of sales would be bottom left. example attached.
Scheduled reports didn't send?
We had a number of scheduled reports which were supposed to run this past Saturday morning, and while the e-mails went out, they didn't contain any report data. Can you please tell me what happened, and how we can make sure it doesn't happen again? Thank you.
ACCOUNTS IS NOT WORKING AS ALL OTHER MODULES WORK PERFECTLY
We have sent in a trouble ticket last weeks and need to get this rectified immediately. When setting up Lead fields we selected Accounts, Opportunities and Contacts and all data has transferred perfectly except for Accounts. It seems as if the Accounts tab is not receiving any data at all. It is selected in the Module field so we are not sure what is going on.
Deleted contact mailing list report
Hi Can anyone help me with this - I accidentally deleted the contact mailing list report from reports - how can I get that back or download it somewhere? Thanks Paul
Tasks missing from summary page
Some of the tasks are missing from the summary page. Strangely, all the tasks that are missing from the summary page carry a '+Follow' link on the top right. Am I missing something?
How do i create a " case " report to include the last "note"
Hi I want to create a report of "cases" and want to include the last note on the system. How do i do this? I can add all notes but not the last note. Paul
Activities showing as 'Undefined'
Hi, Zoho has worked fine and has been great but over 3 days ago the activities are not showing on the Account view page. It says Undefined and then it says Loading.. Please help. Kind Regards Jason
CRM Integration with Sales IQ - Lead scoring in lead/contact page with the rest of the visit summasy
Hello, You recently introduced lead scoring in Sales IQ and I really like the feature. To bring it further, it would also interested to have this new information integrated into CRM so that we can also filter or create view on leads based on Lead score and opportunity. Are you planning to have this feature ? Regards Victor MdS
Add fields in products and showing total in potential
Hi is it possible to add an amount field in the Product module so add Product A, Product B and Product C and show the total in a Potential module field?
ZOHO Crm still didn't reload after more than 24 hours
I can't see notes in almost all accounts due to this LOADING but I can see them on mobile app. Thank you for your help
When clicking on an Open Activity from the Potentials page, I get an error -- Cases is not available in your edition.
I'm not trying to create a support case. I'm only trying to create follow up tasks such as, Call John on Tuesday afternoon, and then mark those tasks as complete once they are completed. However, every time I click on an open task I am taken to a page saying that Cases are not available with my edition. Please help! Thanks
how to add a file to an event???
I'm trying to add a file to activity and I do not know how to do that or if it ever possible? please help.
Report Generation
Hi all - I'm trying to generate a report with the main control being a field we use "Project created" which is a time stamp field when I run the report it produces the same record three or four times I'm UK based is there a UK help line number?
Uploading account list but can't get annual revenue to map with my csv currency field
Any idea why this field isn't importing? I'm not getting an error message. Thanks.
Add Custom "Notes" Field?
Hello, What we want to do is create a custom "notes" field to capture "Value Added Services" discussed with the account. While it sounds simple, we want to have the date automatically assigned along with the text that describes the value added discussion. Our purpose is to use this in annual account reviews, which is why we want this to "reside" with the Account. Any suggestions? Thank you! John Galich
Cannot create tasks from quick actions
Hello, I can no longer see tasks in the Accounts page. When I'm in an account and tray to create a new task through 'Quick actions', nothing happens.
Lead Mapping and Lookup Fields
I am trying to work out a problem I am having with LEAD MAPPING. When you are in the LEAD the boxed *required FIRST NAME & LAST NAME transfer once converted to an ACCOUNT are moved to the top of the page in an un-editable area. The biggest deal I am having is that I still need that name displayed on the page for the the ACCOUNT, CONTACT, & POTENTIAL. I was thinking this would be done via the LOOKUP field but I honestly haven't figured out how to use them yet. Am I headed in the right direction on
ZOHO CRM Change HISTORY AND HOVER HELP
Hello -- I have two questions: 1. Is there a way though API or some type of setup to having a running history of a perticular field in a module that is changed? So for instance, address is changed but you want to preserve the previous change for audit reasons on the same screen?? If not, does anyone know of a method that might be a hack? 2. Is there a way to display information about a field that can display HELP context that is custom?
How do I customize the lead table
Hi When I click on leads tab on top, the table shows a few columns but we need to customize this. How do I do that? Sathish
Zoho keeps crashing
Zoho has been having problems since yesterday. Yesterday it kept bringing me to a page saying it was repairing itself. Now it is not uploading all the information and not allowing me to do 'log a call' - it isn't even visible. I have logged in and out and it's not resolving. This needs resolving now...
categories of contacts
How can I categorize accounts into some kind of sub category? How can I change an account to a lead, and back again? Peter
Adding sales to an account
Hello, I used to used Zoho every day a few years ago, and now I'm returning to it I'm a bit rusty with my skills! I remember that I used to create an account for a customer, then when that customer bought something I would add a sales order to their account. I can't seem to find an option to add a sales order to an account. Is it because I currently have a free account? I can upgrade to a paid account if necessary. Thanks!
Duplicate Leads
Is there a way to search for duplicate records? I've uploaded a few hundred names and have found duplicates.
Vertical Market Leads Lists
I want to add separate lists to the leads module, I would like to have lead lists set up in vertical markets. So the ability to go to the leads module an view a list of Real Estate companies, and someone else calling transportation companies etc. Is this possible Thanks Bob Anderson
How do I create an activity with more than one contact?
Let's say I have a meeting with 2 people from different companies all at the same meeting. When I try to create an activity it seems to only allow me to associate this with one contact. How do I add more than one?
Adding a user
Hi, I'm using google apps and need to add a second zoho crm user. Can anyone guide me?
What reasons could it be that Zoho is not letting me import my LinkedIn CSV contacts file?
What reasons could it be that Zoho is not letting me import my LinkedIn CSV contacts file?
Account Page does not load properly
When I go into the main account page, the page stops after the notes. All of my contacts, tasks, quotes and invoices are not loading.
ZOHO CRM is not working, will not load bottom half of page
My Zoho has been extremely slow yesterday and today, now it will not load the entire page, before it just said loading and did nothing, now it does nothing. Please fix asap so I can go back to work!!!!
ZOHO NOT WORKING 2 DAYS IN A ROW WHAT IS GOING ON????
ZOHO NOT WORKING 2 DAYS IN A ROW WHAT IS GOING ON????
Adding a user in zoho crm
I'm a google apps user. I'm trying unsuccessfully to add a user to zoho crm but the response i get varies. The latest response in that i can not add the user because the user is already registered with crm plus. That's just not true! Can you help?
Invites are going to new account sign in and not my account sign in why?
Invites are going to new account sign in and not my account sign in why?
Can I convert a pick-list number and convert it to an integer?
I'm trying to create an invoice from a case. Basically a service guy inputs the number of hours worked from a picklist. When an invoice checkbox is ticked an invoice is created. I've got most of it working but my problem is I don't know how the number of hours selected from the piccoloist can be converted to an int to do calculations on. Summary: - Case is opened for a client - Tech does work and selects number of hours worked from a piccoloist - Ticks a box to create the invoice - On invoice creation
Reply all mail not showing up in the list of mails
I am using Zoho CRM Enterprise with Imap.. I replied to a mail from Zoho CRM. I don't see the mail I sent in the list of emails. I don't know if it has been sent either, Also, since I am using Imap, I am also expecting my mail to be copied to the Sent folder on my Imap Server. But that is not happening either.
System Running Slow Today
Hello, Zoho CRM is running slow today. For some reason, it takes a long time to perform tasks like: - merge duplicate accounts. - Pull up list views. -Log a Call (can't seem to log a call right now). -Create Tasks (Can't seem to do this right now either right now). Please advise.
Leads Custom Fields
I have basic level. States I get 10 Custom Fields. I just deleted a bunch of unused Custom Fields and I am trying to add new ones but it says I have reached my maximum. Do I need to wait a day. I have tried logging on and off but I get the same restriction. Has anyone ever had this issue. Thanks.
AdWords GCLID
I have the standard version of the software. I've created a hidden form field with the Zoho web form that I've created for the Google AdWords GCLID field and added the necessary code to the website from Google to enable offline conversion tracking. I've created a custom field in the lead module called gclid_field (the same as it is on the form), but when testing out things - going to example.com/?gclid=test or example.com/?gclid=TeSter123, the gclid is not showing up in the the leads module (and
Update Account Fields after creation
Is there a way to update fields via import in the Accounts module after the Accounts have been created? There are custom fields that were created after the initial creation of the accounts, and i would like to update the accounts (not overwrite or duplicate) Thanks.
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