Can ZOHO Campaign or ZOHO CRM track if an email has been replied to
I am trying to create a workflow that will send an email out to a lead only if they did not reply to the first email. Other than manually changing the lead status, is there a way to automate this process? Is there a way to track in ZOHO Campaign how many people replied to an email? I see open rate, bounce rate, etc. But no reply rate. Thanks Cathy
Send to all contacts at once.
Hello, is there any way to send blind-copy emails to all contacts at once? I have more than 3000 contacts and it would be difficult to select one by one when sending. HELP ME!
BluePrint
When using Blueprint, I have several transitions that require notes but these are not being saved. Data is being lost because of this.
Bad Credentials 400535-5.7.8 error
Hi My colleague started getting the above error when emailing through Zoho. I checked to see if TFA was enabled, it wasn't. I attempted to change Zoho password so that it isn't the same as his Gmail account but was unable to. Checked all email settings and they look correct. Not sure what I can do next?
ZOHO CRM Office 365 IMAP sync internals
How frequently does ZOHO CRM sync email from Office 365 using IMAP?
What to do for two contacts with same email with duplication check?
I need to check for duplicates on entering new contacts. My problem is, when I enter the new contact, "do not allow duplicates" on the email address shows me the the email address is already being used. So I do a global search and go to the contact. If the result is a true duplicate, no problem, I don't add it. But I have cases where two contacts in the same company use the same email address. In this case, I want to allow a contact with a duplicate email address to be added. What's the best way
layout of Quote
How can you alter the layout of the quote pLease syd
Please Help! Null Date Field Can't Be Used in my Formula
I have 2 date fields: Start Date(1st) and End Date(1st) I want to compare the 2 fields, unless the End Date is empty. In that case I want to compare Now() (the current date) with what is in the Start Date field. I have tried this: If(Len('${CustomModule4.End Date(1st)}')<19,Datecomp(Now(),${CustomModule4.Start Date(1st)}),Datecomp(${CustomModule4.End Date(1st)},${CustomModule4.Start Date(1st)})) If End Date(1st) field is empty, meaning I haven't entered any date yet - the formula doesn't work and
Round Robin
Does Round Robin work on CRM Plus trial?
Duplicated Contacts
Hi, I have a problem with CRM and my duplicated contacts. Hope someone can help. I'm trying to create a View List for a mass email out of Contacts. However when i created the list I end up getting a number of duplicated contacts. I ran the deduplicate contacts and studied the results. Turns out that the Contacts themselves are not duplicated. Rather the view list I created made a contact for each contact and the same subsequent contact for each product that that contact has listed on their page.
How to manage permissions to view other users entries
How do we manage permission to see other user's email sent to Zoho CRM contacts We have users not seeing emails sent by other users including myself. I even have emails sent by my own email account (various permitted aliases) that are captured by Zoho (leads are generated) but emails are not visible by myself. My user is an admin account, and the Zoho documentations clearly states "A user with an Administrator profile will have access to all the data irrespective of the role assigned to the user"
New User Capabilities
I want to add a new user that has the ability to schedule meetings for me (events and calls), however, I don't want the user to be able to access all of my Open Tasks, Events, and Calls in my calendar or the home page of the CRM. I was told that Zoho does not have that capability. Is this true? Is there a way around this? Thanks, Jake
Improve Zoho WebForms
Lets face it, the Captcha feature does not eliminate all spam. I would like to put in a request to beef up the Zoho WebForm featue to eliminate the Captcha because it is an out of date and Bots still get around it. What kind of client wants to fill out a Captcha? its just an unwanted step that turns away prospective clients. The "I am not a Robot" would help but is not the best solution Maybe the developers can come up with an idea of how to fool bots -- If anyone fills in a hidden field that is
How to Integrate Zoho crm to third party system
When record is inserted third party system then i want to create a contact record in zoho crm.
How to create a calculated field to summarize the deals in the Accounts form
Hi all I'm working in the Accounts form. Below the detail of the Account are Notes, Attachment, Deals... I have a list of the deals for each account. I would like to summarize the amount field below the list. It seems I have to create a personalised field, but I can't find where to start. Thanks all for reading and for helping
Tip to improve Facebook integration
The social plugin on a lead's page will lookup the lead based upon its name. Eg.: The name of my lead is 'Dick Tracey". When I click on "search for Dick Tracey on Facebook" I get 10 results. Which one is my lead. Here's my tip to improve this: I also have an email of Dick Tracy: dicktracey1975@yahoo.com (random address for this example) There's a good chance that Dick uses this same address as his facebook login. It would be better is zoho crm would lookup my lead on facebook on the email address
PhoneBridge basics
Hi - I have a few newbie questions about PhoneBridge. Is a headset required with our IP phones? If not, how would placing and receiving calls work with a handset? Will this work with a ring group? Our office shares a main number. Any plans to integrate with 8x8 or FortiCall/FortiVoice?
Import Campaigns - User are not assigned correctly
Which is the right value for this field: Won't work with User-ID nor with Email: User ID Email First Name Last Name User Status Confirmation Status zcrm_2265479000000109007 hkutzer@pitss.de Hubert Kutzer Active Confirmed
Can some fields from contacts be automatically copied in the new deal I create?
Hello, My company and I started using your product for about 2 weeks. We have decided to not use the Leads module because it does not have a Google Contacts sync for it (just Contacts has this). I have created several personalized fields in the Contact sheet. The same fields are present in the Deal sheet. My question is this: When I create a new deal from a certain contact can some of the fields be automatically copied from Contacts to Deals? It would greatly help me reduce the copy-paste needed.
Extension on phone numbers?
I have some leads that have extension on their phone numbers. Is there a way to add the extension on after the number?
How to implement a double opt-in process?
Hi We want to setup a page where customers can sign up for our newsletter and we want to use the usual double opt-in procedure: 1. The customer enters his email 2. The custer receives an automated response email with a confirmation link 3. Only when the customer clicks on the link, his email is finaly added to our subscriber list The problem is step 2. I can't find any solution for this in Zoho CRM. I'd be happy about any suggestions or hints. Best regards Lucius
Change field to Read Only after Edit
In Zoho CRM, How can field be made read only after it has been edited? It is a drop down menu, once a value is selected I need the field locked so no one but Administrator can change it. Please help. Thank yoU!.
I can't send "Date of Birth" field use "Contacts"
Hello, I have problem with send "Date of Birth": I try to send (insert or update) data like below: <Contacts> <row no="1"> <FL val="First Name"></FL> <FL val="Last Name">N14745</FL> <FL val="Email">daro@itur.pl</FL> <FL val="Date of Birth">12.03.2016</FL> <FL val="Phone">48506836817</FL> <FL val="Other Phone"></FL> <FL val="Mailing Street"></FL> <FL val="Mailing City"></FL> <FL val="Mailing Zip"></FL> <FL val="Mailing Country"></FL> <FL val="Account Name">N-nowe</FL> </row> </Contacts> Field
Signing up
Can someone tell me if I have signed up correctly. I am still waiting a response. Is there an open chat here?
Company Name as Lead Name
Hi, how we can setup the company name as the lead name to be show in the list and activity list?
Company Name as Lead Name
Hi, How to use the company name as Lead name to be show in activities and other related objects? we are using Professional edition. Regards.
weekly report
HI, Is it possible to automatically generate reports weekly with zoho crm? And that it automatically sends by e-mail? If yes how? Thank !
Double Project section inside the data sheet of the company
Hello, maybe I've configured something in a wrong way, but inside the Company profile data sheet are visible two section pointing to Zoho Project. How I can remove one? Thank you very much Regards, Emilio
transform a text field into numeric for filtering in a report
hello I have a text field that contains figures. I want to filter in report based on those figures like > or < . How could I do to transform into a "numeric' just for the filter in a report ?thanks nono
Accounts Setup
Just setting up Zoho CRM for our business. We are a business brokerage firm. We help people buy and sell businesses. 1) Our Leads, become Potentials, become Accounts; in our nomenclature -- Leads, Prospects, Listings. I've customized the nomenclature, but it is not clear to me how I cleanly differentiate and migrate a Potential to an Account. In our process, a Potential does not become an Account until a contract is signed to buy or sell a business. Appreciate your insights. 2) We have two types
Deals?
What are deals? Can someone give me an example? Thanks
importation des prospects
Bonjour, je suis entrain de d'évaluer la version standard de zoho et je n'arrive pas à importer des prospects. pouvez-vous m'expliquer pourquoi? Merci.
Zoho CRM having increasing amount of BUGS
All the recent changes and feature additions to Zoho are great. However what I'm finding is that there is an increasing amount of BUGS that are popping up. I've reported 5 in the last week with several others in the last month. What's annoying is bugs are causing existing workflows to break and it takes a while to convince support that it exists! Anybody else having this issue? Recent Bugs: - Templates now look different from the PREVIEW to what PRINTS out even though they were never edited - Permissions
Enabling to modify the text displayed when events are notified to contacts
It would be very important to be able to set the preferences for what is displayed in the notification email to participants of an event (in particular contacts). here it would be useful if in the set-up section, in the event options, a user would be able to determine which fields are displayed in the notification e-mail (i.e. potential name, some custom field and so on). best, mattia
Insert today's date in webform CRM field
I am creating a Zoho CRM webform for my website that creates a Lead. I'd like to have a Date field named "requested download" and have that hidden and auto-fill with today's date. Something sort of like https://help.zoho.com/portal/en/community/topic/default-entry-of-today%27s-date%3f . Is there a code I can insert in the default value to do so?
Why aren't all my templates showing?
I created several templates for emails I send frequently for customer service purposes but only a handful show up. I had to categorize some as Task rather than Contacts or Leads. Can I not use those as email templates?
Report Grouping
How can I group a report by month based on a date field in the records? The grouping option in reports for a date field only appears to group by that specific day. Not able to group by year, quarter, month, or week, based on a date field?
Suggestions for data migration from old CRM
Looking for recommendations on exporting data from old CRM. The export function in previous CRM leaves out a lot of data that is needed. It only allows for client name address date of birth.. No notes no payment history. Any suggestions on migrating the rest of the data?
Unable to connect to messaging server - cannot send through Zoho CRM
I am currently getting the following message when I try and send emails from the Zoho CRM: "Sorry, we are unable to process your request. Please try again later. For assistance, contact us at Zoho." Also, at the footer, we are getting messages like "Unable to connect to messaging server.Connecting in 3:21Try Now" Is there a known issue at the moment? I've checked the email settings - it was working yesterday and it seems to have stopped today. Any assistance would be appreciated. Thanks / Stephanie
WebTab passing param
Hi, We're using your WebTab feature to embed our application in Zoho CRM. I have create custom button in deal page passing param and open webview. Is it possible for the WebTabs to append parameter to the link URL? For example something like the following would be perfect: -web view url http://test.com - The user creates a web tab that links to: http://test.com?dealId=$zoho_dealId - When the user clicks the tab the URL is called, except the $zoho_userid part is replaced with the deal ID. Thanx
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