Enterprise 15 day version to Free Version
During the 15 day trial version I created some new fields. Once auto-downgraded to the Free version I noticed I cannot create any new fields in the Free version. The fields I created during the trial Enterprise version are still there but again, you cannot create any new ones. I wonder which version will allow me to create new fields? Standard or Pro?
You do not have permission to access Zoho CRM Please contact your administrator
Hi, We got our admin to add Zoho CRM app to our one bar, when we click on the icon we get the error.... You do not have permission to access Zoho CRM Please contact your administrator Please help.
Sorting Lead Approvals
We have a large amount of leads imported in excel format. When going to lead approval module there seems to be no way to sort by the column header "Name", "Phone", etc. Am I missing anything?
Can't add users to Zoho CRM
Hi We are trying to add 2 users to our Zoho CRM Standard Account. We get error message 'Not able to charge your card. Please contact payments@zohocorp.com'. We have tried that with no reply. Our account is paid every month for 5 users with no problem. Could you please advise urgently? Kind regards Andy Cheshire
Email of Tasks
I have just started using Zoho and it looks helpful. But i have an issue with tasks. When i create one i instantly receive an emain about that taks, even if i set the due date in the future. What i want is to receive a mail not now, but at a specific time in the future, so i dont forget the task. There is no point in receiving now each email for each new task. My question is how can i set a specific so i receive a message at that time in the future. Thanks in advance :)
How can I add product in opportunity?
Hi, I´m argentinian user. I like to add Product field in Opportunities. is it possible? What I have to do for this? Thanks a lot. Alejandro
Mail Add-On for CRM
So, I'm a little confused. I use Zoho mail for my company (1 man show) and Zoho CRM (free edition). I would like to add the mail add-on but I am not sure about the pricing. Is it $5 / month per user for the free account or do I need to upgrade my CRM account to professional account at $25 / month (billed monthly)? Which one is it? $5 / month for the the add-on or $25 / month for the upgrade? I just need the email add-on for my CRM and everything else in the free edition is fine for me so I obviously
Open call view
I am using the free version and on the home page I have the view set to show the list of calls for the day. However, is there a way to only show open calls? I have all my scheduled outbound calls that show and when I sort, it brings all the closed and open calls.
Importing leads getting delayed
Every time i import leads from excel sheet, i get a message that it will be imported shortly and will get a email once the process is done.
Exporting w/ Attachments & Notes
Hello All, I am needing to create an export from Zoho of the "Leads" entity that has all attachments and notes associated with each Lead. When I select the export, the data is saved in a CSV file, but there are no attachments, nor is there an option on the export prep screen to include notes and attachments. Does anyone have any suggestions? Thanks! Kohl
Is there any way to retrieve deleted Suspects?
Please let me know ASAP if there is a way to retrieve deleted Suspects!
Account activity report
Can I get a report where I can see and read all of the descriptions of all of the activities that have been recorded under any contact at an account without needing to click in and out of contacts and activities.....?
Share contacts and calenders in Free CRM
Hi, Can All users see all contacts in the Free CRM as well as shared Calenders
Lead status pick list updated not showing up in mobile app
Hi, I updated the pick list in the lead status field on the web application. But those values are not being reflected in the drop down in the mobile app (Android). Any ideas? Thanks!
Lead Lists
I am cold calling a long list of leads. As I try to contact them, is there any way to move them from the top of the lead list to the bottom? I know that converting them to an account or deleting them entirely will remove them from the lead list, but I want to keep them in leads but simply move them from the top of the list.
Simply dotn understand
I have a list of leads, I call them, make notes when I log the call. When I want to see who I have called, it does not give me any contact names, lead names, no notes.....whats going on here???
Cannot Add more Users
We are on the standard edition with 5 users. Our business credit card is charged every month. We want to add two users but we are getting the error message : "We are not able to charge your card. Please contact payments@zohocorp.com". Have tried contacting the email address with no reply yet. Any ideas? Thanks Andy Cheshire
Bug in Activities "Today and Overdue" view?
Hi, When viewing the "Today and Overdue" listing in Activities, I also see activites that belong to other people in my organisation. Is there a setting somewhere I need to change? Thanks Richard
I cant get a combined list of tasks and events
If I enter an event it doesn't seem to come up in the list of todays jobs
Meetings with multiple attendees
Can I assign an 'event description' to multiple salespeople and / or multiple contacts at either one or many different accounts?
Zoho home page CRM icon missing
Hi there, even though I have Zoho CRM Plus, which normally is accessible at: https://crmplus.zoho.com/ I used to use the normal home page at: https://home.zoho.com/home However, yesterday this page changed a bit and some applications are missing now. For example, the CRM icon has gone! Is this an update to the page or any settings I could change? I prefer using this page, because I access some other apps that are not on the CRM Plus page. I know I can access ALL apps by clicking on ALL APPS, but
Campaign lookup field not working on lead conversion page
Hi The campaign source lookup field is not finding my active campaigns when trying to create an opportunity on the lead conversion page. It opens up a new window but it shows 'no campaigns found' when I have multiple active campaigns. Any ideas please? Thanks
printing doesnt work
Hi WHen i go to print in sales order, invoices and in purchase orders. It goes to print preview as it has always done but nothing prints anymore It was working fine yesterday. Kind REgards Martin
Default Time setting in a task or event planified
Hello In the reminder time / day of a task or event, why not replacing default time that is 01:00 that oblige to "scroll' to get to a working hour (like 08:00) by 08.00 or 09:00. When you have many event or task, it takes time to change... Thanks nono
Newbie
Hi, can anyone help me work out where I should put reminders. I have certain expiry dates that I need to remember and want to remind myself the week before. Not sure where this fits in! thank you
I updated the lead source pick list values. It is showing correctly in the drop down on the website, but not showing up in the mobile app (Android)
I updated the lead source pick list values. It is showing correctly in the drop down on the website, but not showing up in the mobile app (Android). Any ideas?
Validate Email Adress on Webforms
Am building my first web to lead and cannot seem to get the email adress to validate when being entered. At the moment users can add anything they like. Does anybody know if it is possible to do this in zoho? Seems bizarre if you can't.
How can I keep a custom field found on both Accounts and Contacts up to date?
We have a multi-picklist mapped to leads that then carries over to the account and contact. I'd like to update the contact if it's changed in accounts, and update the account if it's changed in contacts? Any ideas would be appreciated!
CRM Audit Log History
What are the time frames available for the audit log history? It appears to be 60 days? If all dates are available, how do I access that info? If only 60 days are available, why? And is there a way to get to older audit log info? Thanks, Chuck
Contact list by ZOHO
Hello I am loosing some contacts in my account ! They are in my back a few day ago, please tell me what is going on ! Regards, Thomas
Problem in fetching mail. Please try after some time
Get the error message when I try to open an attached email to a record. Recently converted ti IMAP to see -
Email Integration/Upgrade Plan
Hi, I am planning on upgrading our 2 standard account to professional in order to make use of email integration. We are using Postbox for Mac as our email client in our office and I would like to know if this will work with the function of email integration from Zoho. Thanks in advance for your response. Carsten
Importing leads getting delayed
Every time i import leads from excel sheet, i get a message that it will be imported shortly and will get a email once the process is done.
Adding Photos to Products Module
Hi, I am surprised to learn that you cannot add photos to the product module of Zoho CRM. It seems to me to be more imports to have photos in this module than it is to have them in the contacts module. I am amazed to read that for the past 4 years that this has been promised to be on the roadmap. Can you advise of a likely timeframe as we are trying to make decisions in the best interest of our business?
How to change the view of Open and Closed Activities in Accounts View.
I am wondering if there is a way to customize the layout view of the columns of the list of Open and Closed Activities when you are in the Accounts? I have attached a screenshot of what I am talking about. If we wanted to take out Status and Due Date (for example) so the Subject Column could be wider, how would I go about doing that? Is that kind of customization possible? Thank you in advance, Christine :)
How to auto fill custom made field in invoice if same field exist in company
Hy, In company area we added new field X that is number and every company will have it. When we create invoice we would like that number X to be autofilled for certain company (same as adress date is autofilled) How can this be done?
CRM slow everyone pointing fingers
Hi, I am in New Jersey and have Verizon as my ISP, the last couple of afternoons/evenings, Zoho CRM has become slow to disabled. I contacted Verizon initially and they claimed to have fixed it, I WAS able to access Zoho (could not access CRM, the read only site, or other zoho sites) and it was very slow, with the warning coming up unable to access messaging server. The next day, it was fine. Then last night, same thing - became very slow - hard to log in and out - same "messaging server error".
Permission Denied on Dashboard
I am trying to click on one of the charts for the pipeline dashboard and am receiving the Permission Denied message. Is there a module that the pipeline data is reliant upon which I have to have active?
Can you connect ZOHO to eyeBeam Counterpath phone system like you can with RingCentral softphone ?
Can you connect ZOHO to eyeBeam Counterpath phone system like you can with RingCentral softphone?
Note formating
Was anything done to how the notes are formatted while you are writing them? This morning it has become a very narrow box. If you try to pull it out from the corner to widen it, it gets longer, but not wider. So basically, you can only fit 2 or 3 words on each line. When you save it then it goes back to normal formatting.
Next Page