No organization contacts
Hello, in contacts I can't see an option, category, tab or whatsoever with organization or global contacts. When composing an email the "organization" is greyed out (as well as personal). The only option is "All contacts". Group contacts aren't showing up either there.
Mail Chimp DNS settings
Hi My mail chimp DNS records are not being recognised or verified through Zoho mail set up please help because am getting irritated by the whole thing I don't know what to do any more. What do I do to fix this? please help Sandra
Can't get verification codes
I've tried so many times to get a verification code sent to two emails associated with my account, but I see nothing. I don't get a text code and no verification code is sent to my inbox. How can I get these accounts verified?
Email already exists problem
A few years ago , a friend set up two email accounts with zoho for me: orders@ and christian@ He gave me instructions on how to manage the emails for myself and now I have orders@ available on my zoho account but I cannot add christian@. However, I have access to christian@ on Thunderbird but cannot add the orders@ account there. What should I do?
Not receiving emails
Hello i am not receiving emails. I can send but not receiving. Could this please be reviewed ASAP thanks
Migrate to GSuite
I have tried everything I can think of but still I cannot migrate my emails to Gsuite. I have contacted Zoho support twice now and had no response. 1. have added google range of IP's to my account 2. used an app specific (and original) password 3. imap is enabled and yet I still cannot start the Gsuite migration process. Error communicating with the source mail server. (18002)
Unable to add zoho imap to latest Outlook client (365) in windows
I have just created a new zoho hosted email account (lite paid subscription). Up to now I have not had problems adding this type of account to outlook (365 version). I have turned off 2 factor authentication in zoho. The outlook client is still unable to logon to incoming imap server (see attached jpg for settings in outlook).
Mail Authentication Issue
Hi, while trying to access my zoho account from a web application, I get the following error 2020-10-08 20:19:43 SERVER -> CLIENT: 535 Authentication Failed 2020-10-08 20:19:43 SMTP ERROR: Password command failed: 535 Authentication Failed SMTP Error: Could not authenticate. 2020-10-08 20:19:43 CLIENT -> SERVER: QUIT 2020-10-08 20:19:43 SERVER -> CLIENT: 221 mx.zohomail.com closing connection The web application uses the same password as my login password as my account does not use multi-factor
Mail Authentication Problem from Web Application
Hi, while trying to access my zoho account from a web application, I get the following error 2020-10-08 20:19:43 SERVER -> CLIENT: 535 Authentication Failed 2020-10-08 20:19:43 SMTP ERROR: Password command failed: 535 Authentication Failed SMTP Error: Could not authenticate. 2020-10-08 20:19:43 CLIENT -> SERVER: QUIT 2020-10-08 20:19:43 SERVER -> CLIENT: 221 mx.zohomail.com closing connection The web application uses the same password as my login password as my account does not use multi-factor
Can't Receive Emails
Hi have been sending emails through Zoho without problem, but people are getting an error when trying to email me - Message Not Delivered with a response from remote server 553 relaying disallowed. Domain is activekidsclub.co.uk Anyone know what's going on?
Convert offline OST file to PST file.
BulkeCommerce OST to PST Such a good tool for Convert offline OST file to PST file, using this utility you can recover permanently deleted and lost data and convert into Outlook PST file format. This program is suitable with all the version of Windows like 95, NT, 98, ME, XP, Vista, 7, 8, 8.1 and 10 (32bit & 64bit). With the help of this program, you can see the preview after that transfer the finale result into PST, EML, MSG, HTML, EMLX, vCal, vCard and MBOX file format. Apart from it support cloud-based
Where do I find a SMTP server to add Custom SMTP when my email client is Zoho?
I want to add a new "from" address and it prompts me to choose a SMTP server. I wanted to select Zoho's SMTP server since I'm not using any other email client for my domain except this one, but it shows that it may show that it was sent "On Behalf Of" when sent to other emails and I'd like to avoid that. But I'm not sure where to get a custom SMTP server from otherwise. Any help would be much appreciated, thanks!
not receiving emails
Hi. Im not getting emails from one of our customer, how do i fix that ?
Unable to send emails
Hi, Since yesterday, I have been unable to send emails. After sending my message remain in my sent box with this error: 4.7.500 Server busy. Please try again later from [185.172.199.237]. (S77714) [AM5EUR02FT013.eop-EUR02.prod.protection.outlook.com] Any help would be greatly appreciated. Thanks
Domain not reolved
This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Thu, 08 Oct 2020 21:30:55 -0700 from hemant.maheshwari@bizbuild.co.in [Hemant.Maheshwari@bkabra.in] ----- The following addresses had fatal errors ----- [hemant.maheshwari@bizbuild.co.in] Message will be retried for 4 more day(s) Reporting-MTA: dns; mx.zohomail.com Arrival-Date: Fri, 09 Oct 2020 09:13:39 +0530 Original-Recipient:
Calendar month view messed up in Safari
In Safari on a MacBook, the monthly calendar view has the events listed on the wrong days and at the wrong times. When editing the events or looking at them in another view, they are correct. If I look at the calendar on another device, it is OK.
Mail no longer syncing with e-mail client
I have been using Zoho Mail in conjunction with Outlook and all has been fine for a while but since this last Saturday all new e-mails for all of my Zoho e-mail accounts have stopped appearing in Outlook. They are still received fine in Zoho but not Outlook. I had assumed that the problem was with Outlook but I have tried a couple of other clients (Mailbird and Thunderbird) and the same happens, no new e-mails after last Saturday. Any help, suggestions, solutions much appreciated.
Getting a wrongly sent email back
Hello everyone, can I somehow retrieve back email that was sent (for example) to ifno@example.com instead of info@example.com? After I (hopefully) get it, can I set a redirecting/resending/something like that? Thanks a lot, Matyáš Jan Kudláček
Unable to setup/access via Thunderbird
I am unable to complete account configuration on Thunderbird. I've previously had it setup just fine. I modified settings to use imappro.zoho.com, but when it attempts to connect, it prompts me for password. I've reset my password, but still no success. All settings are correct when compared to various config guides. Any guidance is appreciated.
ZOHO mail doesnt work
I signed up for a zoho mail account couple of weeks ago but no emails are received. I have tested it with several other emails and zoho does not receive any email. The spam folder is also empty so they are not going there. I think if you want zoho to be successful you need to fix this most basic function. Ridiculous.
Do you support the autoconfig service?
If so, can you point me to resources on how to set it up? While I did set up autodiscover, I couldn't find anything regarding autoconfig. If not, is there any plan to support it in the future?
2020 10/6 – germany: can't receive mails (webmail) – server down?
2020 10/6 – germany: can't receive mails (webmail) – server down?
Cannot receive any email from the other
Dear sir/madam I have created a new zoho mail for my job 8 days ago. ID: 725557042 I can use this zoho mail address to send to other email, but I cannot receive any email from other. When I use other email to send mail to this zoho mail, it appears this mistake: "hot unreachable". Please help me to configure. Hope to hear from you soon, Thanks and best regards, Sandy
Can send but not receive emails
I can send emails but not receive them through my domain? Can anyone help please?
Job Role on outlook signature
kindly help change the job role on my outlook signature to show "Account Assistant - Inventory" instead of "Admin Assistant" . thanks
Gmail G Suite to Zoho mail
Hi, i will be moving from gmail to zoho can i transfer my current email (in gmail ) (brian@mycompany.com) to zoho mail ? I want to use the same email address. I have backup the gmail but do i have to delete the gmail account before register the account in Zoho because G suite is on another agency
Filtering on e-mail header
How do I filter mail messages based on headers?
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked
Good day admin, I have been struggling to send emails since morning from my account but i can still receive emails. Can you please assist. My nature of business is supply chain and i am sending emails to a list of companies which are registered or non registered on our suppliers database to supply us with the specified products and services sent out as per mail for them to respond with their proposals. Kindly do assist as a matter of urgency. Regards Charlotte Mnisi
Photoshop (.psd) files violate the policy of Zoho's mail servers
My customer recently tried emailing some .psd files ranging from 12-17 megabytes to me, but the emails never came through. My customer, saying "the email violated a content policy at the zoho mail servers," resorted to emailing to my gmail account to get the files through to me. Is it possible to allow large .psd, .eps, .zip and other archive files (all commonly used in my industry) to come through, or should I go back to using gmail?
Contacts common in an organisation
Hi, is there any way to make a 'corporate' contacts list within an email organisation and accessible by all members? Thanks
Email forwarding automatically disabled
Hi, I switched my family to Zoho this week. 3 mailboxes, 2 forwards to gmail. I created a forward as admin. Entered the confirmation code and everything wrked fine - for 3 minutes. Then I got an automatic reply from ZOho: Dear Admin, The email forwarding configured in the Zoho Mail account ****@*****.com has been disabled for the account *******@gmail.com. Please feel free to reach us at support@zohomail.com for any further questions. Thanks, Zoho Mail Team P.S.: This is an auto-generated message.
Allowed IP addresses
our email of admin at atruing.eu and sunil at aturing.eu got ip blocked because the isp changed the ip and now we cannot login. Can it be reseted.
Ip address changed and Cannot login
Hi, I am unable to login to two of my email id one of them is admin I had setup specific ip address for login and now for some reason i am not able to login. I assume my Ip address has changed i am using the same ISP. Is there any way this could be reset. Regards, Sunil
Zoho Mail Setup on Mac 10.11.3
I'm trying to setup Zoho mail using Exchange on my Mac. I've already set it up on my iPhone, but it asks for an internal and external URL for setting up on my Apple Mail. Thank you in advance. Tom
Mail delivery
Hello In my email vericom@vericomperu.com, sometimes the emails do not arrive at the indicated time: Example: This email arrived at 08:05 am, but it appeared in my tray at 10:20 am. For what is this? This particular email has the ID: <FR1P152MB3324B5EDE69407BC2C547F2AB2390@FR1P152MB3324.LAMP152.PROD.OUTLOOK.COM> Thanks
Ca not add/remove domains of White/blacklist in settings.
Hello, When I try to add/remove some domains from my white/blaclist settings, zoho gives me an error message; "sorry we are unable to process your request.
Email Fetching Status Stop
Hi, want to know why recently my mail server fetching status always stop automatically after few hours. I have to manually click on "start fetching" few times in one day. After i click on start fetching i am able to receive support email, this mean the email setting is correct, just not sure why it will stop automatically.
spf entries in your domain dns are not configured to match with zoho.
hi need Zoho Team, need assistance please!
Not receiving emails
Hi, I am not receiving any emails. Whenever someone tries to send an email, it get bounce with error "553 Relaying disallowed" Could you please suggest what to do?
5.1.8 Sender Address Blocked error
Few members in my org have problems when sending to 3 domains (5.1.8 Sender Address Blocked) When I make Redraft and Send still same problem, please help!
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