Not supported or already registered
Just trying to set up Westcleaning.co.uk The verifying code part didn't work and now I can't redo it or access anything as says already registered. I did not give email address only a mobile number. What to do now?
Pls unblock my outgoing and incoming
Hello, Pls unblock my account - puja@jumpstartconsulting.in i have cleaned up my mailbox. Thanks in advance & happy new year.
Email Address Not Found
During set up, I created another email address apart from my admin email address, I want to use this second address as the "active" address, but I can't find the second email address. Please help.
Verifying domain issue
Hi I cannot verify my domain I have been trying for many days - I have added the cname records this is not the first time to verify. Also, to what email can I send a screenshot of my DNS page for the domain which I own? Thanks
How to migrate email from Fastmail.com
Hi I would need to know if you have any steps of how I can migrate my account from Fastmail to Zoho mail. Thanks!
Re:[## 14298405 ##] Contact Us - My address is Blocked
Hi, Problem still not resolved.
DKIM verification failed
Hello, I shifted to Zoho mail recently. I configured MX, spf and dkim records on my hosting. MX and spf working fine but it keeps tailing me dkim verification failed. Can you please help? Attached the screenshot of dkim in my hosting. Thanks
Forwarded emails bouncing
I have three forwards from orders@nuptialsboutique.com One of them goes thru, the other two bounce with the message below. This is a new problem. In the past, they all went thru. What is causing the problem? John W The following message could not be forwarded to vtbride@vermontbridemagazine.com for orders@nuptialsboutique.com Technical details of the failure: 5.7.1 Email rejected per DMARC policy for fedex.com (G15) ----- Transcript of session follows ----- Return-Path:<prvs=217170ea30=bounce@nds.fedex.com>
MX Record issue
we are facing issue in getting emails on our domain mercurialminds.com.pk,, getting error The MX Records of your domain(s) mercurialminds.com.pk are not pointed to Zoho and you may not receive emails in Zoho
unable to receive email?
Got some notification from last few days that "The MX Records of your domain are not pointed to Zoho. You may not receive emails in Zoho." ,,, Domain : mercurialminds.com.pk
How to find the super admin of the account
Hi I am looking to create an additional email id in POP3, Please check the attachment for the problem. Kindly let us know, which id is the superuser, and how to find it out, and how many email ids can be added still more?? Please help!!
can't receive mails from Gmail accounts
hello I can't receive mails from Gmail accounts can you help me please?
Zoho Mail Crashing
Hello, When we click on "Edit As New" on an email in our inbox, the system freezes and we have to refresh. We have done this before with success but all of a sudden it will no longer work. We submitted a support request previously but have had no response. We would appreciate an update and fix to this issue. Thank you. Regards, Robert
Alias Issue
I just upgraded my account to handle 2 domains. I previously had 2 free accounts to house each domain. However, my previous "master" user email (Bobby@enpointe.tv) is claiming to still be "in use" when I try to add it to my current account as an alias. I've deleted the old organization and the account. Though, I can still log into that email address which is still collecting email even though the Org it was created under was deleted. Please advise!!
Problems when changed to Bluehost
Hi, my domain is Artibusmedical.com Everything was working fine but I changed my daomain hosting to bluehost and now I am not receiving my emails in Zoho mail. The error that shows says "Turn On SMTP authentication in your mail client" Thank you
name servers
my mx servers seem to be ok but I am still not getting new email coming through - I'm thinking the issue must be the name servers as it is still using the default nameservers?
Configuration could not be verified - is the username or password wrong?
Hi guys, I've just created two additional account in my email free service. I can use thew account form web, mail.zoho.com, no problem with credentials, however when creating the account in a mail client, outlook and thunderbird, I get a message which says "Configuration could not be verified - is the username or password wrong?". The accounts work well, received email from gmail and replyed ok. Everyhing works fine till checks the password. accounts are albeiropc@mienvioonline.com and carolinamb@mienvioonline.com,
Is there way to get response quicker?
I not an old user of zoho but since the day of joining (a week ago) I think its worth mentioning that its awesome work you have done. UI (design), tagging, mailing plans and other plans all are awesome But there is one thing that I feel is need to be improved that is customer support. If you improve your customer support it definitely will increase your worth. I'm Waiting a good news from you. if its not possible for now then please mention your time zone so that people would get on time response
What does this number mean
Hello What does this number mean (encircled in red)(please See picture below) and how delete this number? thanks
sort mail by date
I am unable to see option to sort email by date in descending order. Am I missing something ? It should be pretty trivial. Munish
Unable to send message;Reason:550 5.4.6 Mail rate exceeded limit
Hi Every time I try to send around 50 emails I get this message but i'm nowhere near our limit? I got a message saying my email was locked with a link to unlock which I did but I still can't send anymore emails? Anyone else have the same problem? Thanks
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Hi, I have this problem not sending out the email but i can receive the email. Can you please unblock the sending email. The email is info@tooidoll.com, Thank You, Warm Regard
How do I get my POP3 email to download only text, but not images?
I send out emails with pictures inserted into the body of the email. But when people answer me, they hit the reply button, which sends all my pictures back to me, and it takes forever to download all the replies, each one being full of the same pictures I sent out. How can I set up my Zoho account or my POP3 client, to keep from getting my own pictures back, when people reply to me? I use Thunderbird, to interface with Zoho POP3 service.
Several Hours And No Mail Capability!!
Our business has just started testing Mail for the first time to integrate with CRM. Now Mail has been down for several hours. What's going on?
This Operation has been restricted. Please contact support@zohomail.com for further details
Hi, I am trying to register a domain www.mmrsonline.com in zohomail, When I did the HTML option, "This Operation has been restricted. Please contact support@zohomail.com for further details" What is the reason for this message? I have done several domain verifications for my clients in the past using HTML method and didn't have any problem. Regards, Edward
Password Associated With Account
Hello, Is the password associated with mail accounts the one we originally use when signing up for Zoho Mail subscription service? I'm trying to configure Thunderbird mail client and it does not recognize the password. Thanks.
Mail filter reordering doesn't work in the new interface
Hi, Mail filter reordering doesn't work in the new interface nothing happens when I edit the number. I am also unable to drag and drop. Regards, Sudhir Khanger, sudhirkhanger.com.
error on sending emails URGENT !! ERROR 550
I'm re writing this post since i didn't get any answer for 6 days now after several emails to zoho support and tickets opened : HOW IS IT THAT POSTS PUBBLISHED AFTER MINE ARE GETTING ANSWERS AND THIS ONE IS NOT?? Hi, i sent a support ticket via zoho contact form but AS USUAL i didn't get any answer !!! So i'm writing here : when i try to send any email to any recepient from my email (agostinigianfranco@pec.it -- which is one of the emails that i manage in my main account which is posta@studioagostini.info)
Unable to send message
Hi, My email ID is notification@nimisgroup.com. I could not able to send email to anyone from my account and it through this error "Unable to send message;Reason:554 5.1.8 Sender Address Blocked". Would you please unlock my email? Also I'm using this email in an automation script to send email on day-to-day process. What did cause this problem?
About Mail Exceed Limit
Hello, I'm a .Net developer. I make an mail activation system for our customers; When they register our site we send and email (from noreply@yazililargaranti.com) to activate their membership by a link. And I get an error about this service: Mailbox unavailable. The server response was: 5.4.6 Mail rate exceeded limit. <a href=https://mail.zoho.com/UnblockMe target=_blank>Click here</a> to unblock. I know that there is a limit, this is understandable. However, this mail activation system is not a
How do I access user e-mails through webmail?
Hi Zoho I've just signed up top Zoho, and am awaiting the sorting-out of the MX records. I realise that there are a few pieces that need to be put into place yet; but I thought I'd ask this anyway. I am able to access the inbox for the main admin user on my account through Zoho webmail (and can of course send e-mails, because the MX records don't affect that); but how will I be able to access the inboxes of the two other users I have set up? Will I have to do that through an e-mail client rather
iOS certificate problem
Hello Zoho team, Since last week I continuously getting the certificate error from my iOS devices that claims - certificate cannot be checked. That happens with your mail. I using exchange mobile sync through iOS mail app for email only - contacts, calendars, notes etc. are synchronized with my iCloud account not with zoo and never had some issues but last week. Error is that the certificate cannot be checked/validated and when I choose option for more details I getting that certificate that can't
Contact from website not in apps
i created a contact on the website, but it is not showing in either Android or IOS app.
ERROR: Domain already exists
Hi, whenever i try to add the domain www.thedentalworks.co.in to my account, i get a msg saying Domain already exists. I might have created a trial account earlier when i heard of zoho to check how it works but i dont really remember. Now, i want to permanently link the domain to my email and im unable to do it. Can u please help me do so. I have already followed the steps and addes the Cname on my DNS on godaddy Attached is the link of my domain management page which displays my domain name, expiration
Problem receiving email from www.blockchain.info domain
Hi Support Team, I am having serious problem of receiving reply/email from no-reply@blockchain.info (www.blockchain.info). I am facing this problem since last month but recently only noticed the problem. I have disable the spam process function but still not receive any email from www.blockchain.info domain. I would appreciated if the support team could assist me to solve this problem. Thank you.
Can you unlock this domain...
Kindly unlock this domain: masterwebdeveloper.net Error: Unusual activity detected from this IP. Please try again after some time. We are trying to signup for your service. Free Advice: Don't lock out domains when people are trying to sign up for your service.
MY MAIL OUTGOING BLOCKED
MY MAIL OUTGOING BLOCKED Please provide me a solution to this problem as soon as possible.
Unable to receive emails
Hi, I have successfully setup the mail account and changes the MX record as per the ZOHO guide. Even the MX tool box shows the Zoho MX. I can send emails and it delivered to my gmail, but I cannot receive emails to my ZOHO inbox. What is the problem?? My domain is houztrends.com. Thank you.
Mail hosting
Please someone help me. my previous mail hosted with outlook, today i change it to zoho. now zoho is working fine but still i can login to outlook and send mail.how could be it possible that two hosting working at the same name.? i want to stop outlook.
Probleum with account
I signed up with Zoho account and also configured a domain. But then I logged out and logged back to my account and my domain is not in my account. When I tried re-adding domain it says domain already exists. Same is with my mobile number, it asked for my mobile number when I added it says numbers is invalid or already used. What the heck is this. Please solve this problem.
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