Erased problem - Instagram blurry images
Please do not deleted my question - All pictures posted using Zoho for instagram loose quality and look unproffesional and blurry, it´s creating huge problem for my clients and business, it only happens on instagram, no problem with facebook and twitter,Parler
With many social media users and brands adding Parler to their options, will Zoho Social be adding support for Parler (or any other alternative platforms) any time soon? We'd like to reach our audience wherever they may be. Thanks!Zoho weblinks
Hey everyone, Recently we have noticed that the Zoho platform is changing any copy and pasted URL to a dodgy looking link: Any idea why or how to turn this off? It's a bit misleading for our customers and doesn't allude to where the link leads whichPersonal LinkedIN Profiles
Hello - can each Zoho Social User add in their own LinkedIN Profile to their account? As an Admin I only see a way to add mine. When I go to a User account, I do not see a way for them to add in their own LinkedIN Profile.Problem Adding A Facebook Page`
Hi there, I just created a new brand and I'm trying to add a Facebook page but the one I'm looking for is not showing up on the list when I log into my Facebook page. I am an admin to the page on Facebook, and even pages I have created myself are notConnecting to a Facebook group
When I try to connect Zoho social to a Facebook group I'm an admin of, I need to do this step: Click on the Authorize Zoho Social on Facebook button. You'll be taken to your Group settings on Facebook. There, you'll see a pop up which asks if you wantDiscussions not loading/visible/etc in Collaborate tab?
My team members can post and see posts I make, but I can't. When I try to share a draft or scheduled post, it just disappears into the ether and the only time I can find it is when I get a Team Notification in the portal. When I try to access my activity log, it only loads a few posts and then gives an "Umm... something went wrong" error message when I click "See More." I've tried clearing the cache, using different browsers, logging out and back in again, hard refreshing, and nothing seems to work.Leads Created from FaceBook
I have the function to create a lead from FaceBooks disabled, yet it is creating leads in ZOHO CRM when someone likes a post on my page. How do I prevent this?Links published on Instagram are not clickable
Hello, This problem only exists for my instagram business account. It is synced to my facebook business page. Whenever I post a photo, caption and link in the caption, whether I'm use bit.ly or a standard unshortened link, none of them are clickable. They show up as plain text, but for all other social medias they work fine! My instagram page is https://www.instagram.com/theapo_org/ and if you click on the 3 most recent posts you will notice the links aren't clickable. Is their a secret to makingEmojis, automatic posts, photo editor, video, content groups, & more
I have several requests: Emojis - Everyone uses them, especially on social media. An emoji picker would be great. Automatic posts - Here's the basic idea: I set a posting schedule and Zoho automatically posts content that I've pre-selected in those time slots, unless I've already scheduled a post in that time slot. Photo editor - When I add a photo, some basic editing tools would be nice. Cropping, resizing - simple stuff like that. Video - 'nough said; I'm sure you're already working on this. ContentHow do I connect Instagram to my brand?
How exactly do I connect Instagram to my brand? The help page says to 'click on Connect Instagram from the pop-up window', but I see no pop-up window. The help page has no clear instructions for where I should find it. I have found a page which lists social channels (see the attached screenshot) but I see no 'pop-up window' or any other button to add another social channel. Exactly where on Zoho Social do I start?Zoho Social for Franchise Business
1. Is Zoho Social friendly for franchise business too where each franchisee has their own social media account? 2. Is there a possibility of central governance? 3. What shall be the pricing for the same?Live stream is not working
In social media, the entire livestream is dead. Not a single message and no message when a message is received. 4 networks are connected and working. What can it be now? Any additional settings in the CRM ??Zoho Social: Can't post to Facebook?
Hi there, I am connected to my facebook with Zoho Social. I can see posts that I post directly via facebook in Zoho Social, but for some reason I am unable to post directly via Zoho Social. It simply comes up as an error "Facebook: Whoops! You don't have publishing permission for this Facebook page. Please ask the Admin of this page to change your role." I believe this may have to do with it being a business page? How can I fix this and post directly through Zoho Social? Thanks!Instagram posts not uploading
Hello, Over the last couple of days we've experienced problems uploading scheduled posts to Instagram. they just aren't uploading the only way we can post is directly via the Instagram app. Is there a bug or do we need to update something? ThanksIssue Adding A Facebook Account
Awaiting moderation! Hi there, I just created a new brand and I'm trying to add a Facebook page but the one I'm looking for is not showing up on the list when I log into my Facebook page. I am an admin to the page on Facebook, and even pages I have created myself are not showing up on the list. The only two pages showing up is 1 that I am an admin of and was set up by my client himself, and the other one is a page I recently created. I'm not sure why any pages I am an admin of and other pages ITips on managing Facebook comments
Hello, Looking for any tips/advice on managing comments to Facebook posts. We have the integration with Zoho Desk enabled and this seems to work fine for Direct Messages but for comments against one of our posts we cannot see any replies. All the comments against a particular post do not appear either - we have converted the post to a ticket but we can only see some replies. Any further guidance out there that could help? StuartCan multiple users post facebook lead ads from the agency platform?
seems like only one of my admins can be connected to a brand's facebook lead ads at a time. even though i own the account, i cannot create a facebook lead ad myself for one of the brands we are managing.Problem to Connect Instragram Account - Please Help
Hi, we not can connect Instagram Account, and need help please. This is Face Profile. This is CellPhone Setting in Instagram : Business Account and Face Vincule When Use Zoho for connection Instragram : Any idea the Problem ? Thank you.Schedule quote tweets?
We like to quote a tweet and set aside time to monitor content and add our perspective to other's posts. But we cant sent them all at once or we will bombard people. How are others dealing with this? It is a basic feature in Buffer and Hootsuite. Is there something I am missing? Is this coming soon?Schedule a re-tweet
Would love to be able to schedule a re-tweet. Put a button right in the client like Hootsuite does.Other connections than Facebook ones in "Connections" screen
I think at this screen "Connections" we are missing other social media channels like Instagram (Youtube, Pinterest when added)Monitoring Instagram accounts
Monitoring Instagram accounts feature requestBrands' results comparison and "Brands' Health" KPI
Hi! I am wondering if it could be possible to have global reports and KPIs to include all or selected brands and for last 7 days, 15 days, 30 days, actual month, previous month, this quarter, previous quarter and custom period including last 3 years It would be great if we have at Zoho Social a screen showing wihich brands are going fine, equal and bad deppending of their results of last days compared with previous period (selectable period) thanksRSS Feed
It would be great to enter a section to import RSS feeds and share links on various social networks.Adding new brand on zoho socials
I recently have new customers and would like to add them on my agency account to manage, anytime i click connect account i cannot find the brands there. Anyone has an idea of what i can do?Automated messaging to leads
How to implement an automated messaging functionality to new leads who came from social network?Templates, more channels, auto create connections, zoho flow, rss feed
Hello, i have the following requests 1. please create a feature to be able to create templates for posts. Let it include the ability to set a template schedule, template wording or verbage, and template destination chnalle. for instance the way blogs are distributed is different from the way videos will be distributed and certain platforms take video only, and certain platforms both videos and blogs etc, so you can have a template for video that have the platforms already chosen etc 2. aslo pleaseWhat's new this July? [Feature enhancements]
Hey everyone! Just wanted to stop by and give you a quick look into a few dashboard enhancements we pushed live this month, to make your Zoho Social experience a little smoother. Here are some of the more *obvious* ones which you may have noticed: Switching between Brands made easier You can now arrange your Brands view from your Zoho Social homepage. Hit the Brand icon to open the drop-down that lists all of your connected Brands. From here you can arrange based on last-used, or alphabetical order.Reconnecting Facebook Pages [API update]
Hey there, We're here to give you a quick reminder to reconnect your Facebook Pages to your Zoho Social account, following an API change that Facebook has initiated that's been in effect since June 30, 2020. Due to updates in the Facebook Message permission workflow, anyone using a third-party tool such as Zoho Social to access their Facebook Messages will have to reconnect their accounts to push these changes into effect. Failure to do this will result in Facebook depreciating the Messages featureInstagram Issues
Hello. I've experienced a very frustrating issue with Instagram. I was getting an error for my scheduled posts that said I needed to reconnect Instagram. I went to setting to do so and it said that Instagram was connected. I figured I'd disconnect and reconnect in order to get it to work. I did that (which took much longer to kick in than I thought was necessary), and now all my scheduled posts have disappeared! Please tell me how to recover the scheduled posts which you can understand took a siginificantStop - Zoho creating leads for Facebook Likes/Comments
Hello, I have an intergration error with Facebook. Zoho is creating leads with every interaction of users with our Facebook page. How do we stop it? Thanks[Just in] Zoho Social integrates with Facebook Lead Ads to help capture leads in real-time.
Hello, everyone. Like I promised in my previous post, I'm back here again (Soon enough, I hope!) Our latest addition to Zoho Social is quite an interesting one. This integration will help you engage directly with people who have specifically shown interestPersonal Facebook page posting instead of Business Page
I have a Facebook page that is associated with my Personal Profile and I am the Admin of that Page. I would like to schedule and Post to my Personal Page not the Business Page. Each time I try to connect to the "Page" it takes me to the Business Page. Is there a way of connecting to my personal page?Twitter post unable to publish
Hi, Ever since today, this error has been popping up as I try to publish a Twitter post - What's the problem? I have a client waiting for content so help would be a appreciated ASAP. Thanks, MichaelCan't generate thumbnail previews from Twitter posts
Hi I've copied a link to a Tweet (https://twitter.com/tomfishburne/status/1244301595057086464?s=20) but, when I try to paste it into a new post in Social I get the message "Unable to generate thumbnail preview for this URL". I have to post the unshortened link which is shown as a URL instead of the thumbnail - nowhere near as effective. What governs whether a thumbnail can be generated or not? Many thanks SteveInstagram Post Problem
Hi Team, I am not able to post or schedule posts for one of our client's Instagram profile. It will be really grateful if we can get help from Zoho team. Thank youHow can I post on FB group via Zoho Social as my FB Page profile?
Hi, I integrated both FB page and FB group to our Zoho Social, however, when I tried posting to a group, it's using my personal profile instead of the FB page which also an admin to the group. I'd like FB page to appear as the poster to the group. How can I fix this?When is the content approval feature going to be added?
Hi, I’ve seen a few mentions of this rumoured new feature across different posts. Other social media management platforms have a role or permission level that allows people to submit posts for approval by a moderator/admin. Currently, Zoho Social only lets you have a role where someone can’t post at all but can suggest posts in the Community section (by starting a discussion). Can you please provide an update on when this important, and much needed, functionality will be added? Even adding a newLive stream is not working
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Announcements
The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamlessTwitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsThe Social Wall: September 2024
Hey everyone, This month, we've come up with some useful updates to enhance your journey with Zoho Social. Let's see what went live! Schedule bulk posts to supported networks from the revamped UI The bulk schedule feature in Zoho Social just got a revamp.Impact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isThe Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people and
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The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamlessI can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?
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Sticky Posts
The Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people andThe Social Wall: July 2024
Hi everyone, Let's quickly see how we started off the second half of our year at Zoho Social! Connect and publish to your Threads profile from Zoho Social Meta Threads has been gaining popularity because of its seamless integration with Instagram andAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularThe Social Wall: June 2024
Hey everyone, June went by in the blink of an eye for us. How about you? But we still managed to take some exciting updates live in Social this month, so let's have a look! Add first comment for Facebook, LinkedIn posts and YouTube videos Similar to Instagram,Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
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