How do I delete an MFA mode in my account?
MFA modes can be either set by you for your Zoho account, or enforced by your admin if you are part of an organization. If an MFA mode is set by you, you will see a toggle option at the top-right corner next to MFA Modes in the Multi-Factor Authentication page. In this case, you can delete the MFA mode yourself.
Note: If you do not see a toggle option, it means that your admin has enforced MFA for your account. In this case, you cannot delete the MFA mode and you have to contact your admin for further assistance.
Steps to delete an MFA mode (if not enforced)
- Sign in at accounts.zoho.com.
- Click Multi-Factor Authentication in the left menu.
- Hover over the MFA mode you want to delete and click
.
- Click Confirm.
If you are locked out and unable to sign in to your account due to MFA
- If you are a personal account user:
You can write to support@zohoaccounts.com. The support team will validate your identity, then assist you in recovering your account. - If you are an organization user:
You must contact your admin to reset the MFA mode for you. You can then sign in to your account using your username and password. After signing in, you will be prompted to reconfigure MFA. Learn more
Some best practices to avoid getting locked out in the future
Use backup verification codes
You can use backup verification codes (i.e., a set of 12-digit codes) to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.
Switch to OneAuth
If you are using SMS-based OTP or an OTP authenticator, you can switch to OneAuth as your primary MFA mode for easy access to your Zoho account. OneAuth can be set up in multiple devices where you can set one as primary and others as secondary devices. Therefore, even if you do not have access to your primary device, you can sign in using any of your secondary devices. You can set up a passphrase in OneAuth, so that even if you lose access to your OneAuth device, you can use the passphrase to recover your account.
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