How do I delete an MFA mode in my account?
MFA modes can be either set by you for your Zoho account, or enforced by your admin if you are part of an organization. If an MFA mode is set by you, you will see a toggle option at the top-right corner next to MFA Modes in the Multi-Factor Authentication page. In this case, you can delete the MFA mode yourself.
Note: If you do not see a toggle option, it means that your admin has enforced MFA for your account. In this case, you cannot delete the MFA mode and you have to contact your admin for further assistance.
Steps to delete an MFA mode (if not enforced)
- Sign in at accounts.zoho.com.
- Click Multi-Factor Authentication in the left menu.
- Hover over the MFA mode you want to delete and click
.
- Click Confirm.
If you are locked out and unable to sign in to your account due to MFA
- If you are a personal account user:
You can write to support@zohoaccounts.com. The support team will validate your identity, then assist you in recovering your account. - If you are an organization user:
You must contact your admin to reset the MFA mode for you. You can then sign in to your account using your username and password. After signing in, you will be prompted to reconfigure MFA. Learn more
Some best practices to avoid getting locked out in the future
Use backup verification codes
You can use backup verification codes (i.e., a set of 12-digit codes) to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.
Switch to OneAuth
If you are using SMS-based OTP or an OTP authenticator, you can switch to OneAuth as your primary MFA mode for easy access to your Zoho account. OneAuth can be set up in multiple devices where you can set one as primary and others as secondary devices. Therefore, even if you do not have access to your primary device, you can sign in using any of your secondary devices. You can set up a passphrase in OneAuth, so that even if you lose access to your OneAuth device, you can use the passphrase to recover your account.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Multi-Mode MFA
Introduction Multi-mode MFA is an option wherein you can enable more than one MFA mode for your Zoho account. Zoho provides four modes to choose from: OneAuth, SMS-based OTP, app-based OTP (authenticator apps), and Security key. To enable multi-mode ...Troubleshoot MFA related issues
Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...How do I enable MFA for my account?
Sign in to your Zoho account. Click Multi-Factor Authentication. Select your preferred MFA mode. For your authentication needs, we suggest that you download OneAuth, our very own multi-factor authentication app, which offers four different MFA modes: ...Introduction to multi-factor authentication (MFA)
Multi-factor authentication is used as an extra layer of security while signing in to your account. When you enable MFA, all your future sign-ins will require you to verify your identity to ensure that your account isn't accessed by unknown users. ...I'm facing issues with my multi-factor authentication. How do I get back into my account?
The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...
New to Zoho LandingPage?
Zoho LandingPage Resources