How do I delete an MFA mode in my account? | FAQ - Zoho Accounts

How do I delete an MFA mode in my account?

MFA modes can be either set by you for your Zoho account, or enforced by your admin if you are part of an organization. If an MFA mode is set by you, you will see a toggle option at the top-right corner next to MFA Modes in the Multi-Factor Authentication page. In this case, you can delete the MFA mode yourself.
Note: If you do not see a toggle option, it means that your admin has enforced MFA for your account. In this case, you cannot delete the MFA mode and you have to contact your admin for further assistance.

Steps to delete an MFA mode (if not enforced)

  1. Sign in at accounts.zoho.com.
  2. Click Multi-Factor Authentication in the left menu.
  3. Hover over the MFA mode you want to delete and click  .
  4. Click Confirm.



If you are locked out and unable to sign in to your account due to MFA

  1. If you are a personal account user:
    You can write to support@zohoaccounts.com. The support team will validate your identity, then assist you in recovering your account.
  2. If you are an organization user:
    You must contact your admin to reset the MFA mode for you. You can then sign in to your account using your username and password. After signing in, you will be prompted to reconfigure MFA. Learn more

Some best practices to avoid getting locked out in the future

Use backup verification codes
You can use backup verification codes (i.e., a set of 12-digit codes) to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.

Switch to OneAuth
If you are using SMS-based OTP or an OTP authenticator, you can switch to OneAuth as your primary MFA mode for easy access to your Zoho account. OneAuth can be set up in multiple devices where you can set one as primary and others as secondary devices. Therefore, even if you do not have access to your primary device, you can sign in using any of your secondary devices. You can set up a passphrase in OneAuth, so that even if you lose access to your OneAuth device, you can use the passphrase to recover your account.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Encrypted Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Multi-Mode MFA

                                                                                                                Introduction Multi-mode MFA is an option wherein you can enable more than one MFA mode for your Zoho account. Zoho provides four modes to choose from: OneAuth, SMS-based OTP, app-based OTP (authenticator apps), and Security key. To enable multi-mode ...
                                                                                                              • Troubleshoot MFA related issues

                                                                                                                Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...
                                                                                                              • I'm facing issues with my multi-factor authentication. How do I get back into my account?

                                                                                                                The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...
                                                                                                              • How do I enable MFA for my account?

                                                                                                                Sign in to your Zoho account. Click Multi-Factor Authentication. Select your preferred MFA mode. For your authentication needs, we suggest that you download OneAuth, our very own multi-factor authentication app, which offers four different MFA modes: ...
                                                                                                              • Introduction to multi-factor authentication (MFA)

                                                                                                                Multi-factor authentication is used as an extra layer of security while signing in to your account. When you enable MFA, all your future sign-ins will require you to verify your identity to ensure that your account isn't accessed by unknown users. ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources