Accessing Zoho via JumpCloud using SAML

Accessing Zoho via JumpCloud using SAML

By configuring SAML-based SSO between Zoho and JumpCloud, you can let your users sign in to Zoho using their JumpCloud credentials.

Required items from JumpCloud

You will need the following items from JumpCloud to configure SAML in Zoho. You can follow the configuration steps to get these from JumpCloud.
  1. IDP URL
  2. IDP Certificate

Steps to configure SAML-based SSO

A. Configure SAML in JumpCloud:

  1. Sign in to accounts.zoho.com.
  2. In the left menu, under Organization, click SAML Authentication.
  3. Click Download Metadata. A file named "zohometadata.xml" will be downloaded.
  4. Sign in to the JumpCloud admin console.
  5. In the left menu, under USER AUTHENTICATION, click SSO.
  6. Click the plus icon, then click Custom SAML App.
  7. Enter a name for this app under Display Label.
  8. Go to the SSO tab.
  9. Click Upload Metadata.
  10. Browse and upload the previously downloaded file "zohometadata.xml". The required fields will be populated automatically.
  11. In the IdP Entity ID field, enter a unique string of characters. (Even though Zoho doesn't require the IdP's entity ID, JumpCloud requires you to enter some value)
  12. In the IDP URL field, enter a unique string for the last part. This will be used when configuring SAML in Zoho. (Note: This cannot be edited later)
  13. (optional) Enter the required relay state URL in the Default RelayState field.
  14. (optional) Configure the required attributes for just-in-time provisioning under the Attributes section. You can link the following Zoho attributes with the corresponding attributes of JumpCloud: First Name, Last Name, Display Name.
  15. Click activate, then click continue to confirm.

B. Configure SAML in Zoho:

  1. Open the configured app in JumpCloud.
  2. Go to the SSO tab, then copy the IDP URL.
  3. In the left side, click IDP Certificate Valid, then click Download certificate. A file named "certificate.pem" will be downloaded.
  4. Return to SAML Authentication at accounts.zoho.com.
  5. Configure SAML in your Zoho account using the downloaded certificate and the copied IDP URL from JumpCloud.
    1. Paste the IDP URL in the Sign-in URL field.
    2. Upload the IDP certificate in the X.509 Certificate field. Make sure the certificate is in one of these formats: based-64 coded .cer, .crt, .cert, or .pem file.
  6. Click Configure.

Assign users to the app in JumpCloud

Your users in JumpCloud can use this newly configured Zoho app to sign in to Zoho. However, you first need to assign your users to this app. You can follow the instructions in the following JumpCloud article to do so.
  1. Authorize Users to an SSO Application

Test the SAML configuration

You can test if the configuration is working properly using the following steps.

SP-initiated flow:
  1. Go to your Zoho sign-in page.
  2. Enter your email address, then click Next. (If you sign in as Zoho admin, click Sign in another way, then select the SAML option) You will be redirected to JumpCloud for authentication.
  3. If you are not already signed in to JumpCloud, enter your JumpCloud credentials to sign in. You will now be redirected back to Zoho and will be signed in.
IdP-initiated flow:
  1. Go to the JumpCloud user console.
  2. In the Applications tab, click on the app you have configured for Zoho. You will be redirected to Zoho and will be signed in.

If you encounter any errors while signing in using SAML, you can refer to our troubleshooting guide.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series


                                            • Digest


                                            • Functions


                                            • Meetups


                                            • Kbase


                                            • Resources


                                            • Glossary


                                            • Desk Marketplace


                                            • MVP Corner


                                            • Word of the Day


                                              Zoho Marketing Automation

                                                Zoho Sheet Resources

                                                 

                                                    Zoho Forms Resources


                                                      Secure your business
                                                      communication with Zoho Mail


                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times


                                                        Carry your calendar with you
                                                        Anytime, anywhere




                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now




                                                                        Zoho TeamInbox Resources



                                                                                Zoho DataPrep Resources



                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW


                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now









                                                                                                        • Related Articles

                                                                                                        • Accessing Zoho via Google using SAML

                                                                                                          You can use Google as an identity provider (IdP) to access Zoho applications. Google IdP is a user management platform for Google Apps and services. Required items from Google You will need the following items from Google to configure SAML in Zoho. ...
                                                                                                        • Accessing Zoho via Auth0 using SAML

                                                                                                          By configuring SAML based SSO with Auth0, you can let your users sign in to Zoho using their Auth0 credentials. Required items from Auth0 You will need the following items from Auth0 to configure SAML in Zoho. You can follow the configuration steps ...
                                                                                                        • Accessing Zoho via AWS using SAML

                                                                                                          By configuring SAML-based SSO with AWS, you can let your users sign in to Zoho using their AWS credentials. Required items from AWS: You will need the following items from AWS to configure SAML in Zoho. You can follow the configuration steps to get ...
                                                                                                        • Accessing Zoho via Microsoft Entra ID using SAML

                                                                                                          By configuring SAML based SSO with Microsoft Entra ID, you can let your users sign in to Zoho using their Entra ID credentials. Required items from Microsoft Entra ID You will need the following items from Microsoft Entra ID to configure SAML in ...
                                                                                                        • Troubleshoot SAML related errors

                                                                                                          Error Message Reason Solution Your organization has configured SAML authentication, please sign in via SAML credentials You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace

                                                                                                            Resources

                                                                                                            Videos

                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                            eBooks

                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                            Webinars

                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                              Zoho Show Resources