How administrators can disable/re-enable MFA for users

To disable/re-enable MFA for your organization users, we recommend using Zoho Directory. It allows you manage your users across multiple Zoho apps from a single place. Refer to instructions below

However, if you have enforced MFA from other apps such as Zoho One, Zoho Mail, Zoho Cliq, or Zoho Vault, you can disable/re-enable MFA using them as well. The relevant help articles for these apps are listed below:

Zoho One | Zoho Mail | Zoho Cliq | Zoho Vault

Disable MFA using Zoho Directory

Prerequisites

Administrative privileges in your organization.
A Zoho Directory account. You can sign up for free.
The apps (the user is part of) added to Zoho Directory. To add an app:

Go to Zoho Directory, then click Admin Panel.
Click Apps in the left menu, then click Add Application.
Search and find the app, then click Add.
The existing accounts and users in the app will be shown. Select the account, click Next, then click Yes, Add.

For users who configured MFA themselves

Go to Zoho Directory, then click Admin Panel.
Click Users in the left menu, thenIf you’re select the checkbox next to the user.
Click Disable MFA at the top.
Enter your password, then click Disable.

You can't re-enable MFA for these users. They will have to re-enable it themselves from accounts.zoho.com

For users who are enforced to use MFA

Go to Zoho Directory, then click Admin Panel.
Click Users in the left menu, then click on the user.
Go to the Security Policies tab, then use the toggle to disable/re-enable MFA.

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