Billing and Payment
When I upgrade from the Free edition, what happens to my customization?
When you upgrade from the Free edition, any existing customizations such as workflow rules will be retained. Upgrading edition will not affect your data or customization.
How can I cancel my Bigin account subscription?
You can cancel your Bigin account subscription from Bigin itself. Once it is cancelled, you will be moved to the free edition and you still will be able to access your data and use the features that are available in the Free edition. To cancel your ...
Does Bigin charge me for inactive users?
Yes, Bigin charges you for the total number of user licenses that you purchase.If the user is deleted or deactivated, their user license is not cancelled automatically. After deleting or deactivating a user, you can go to the Subscriptions page to ...
How can I add additional Bigin users to my subscription?
Only Express and Premier edition subscribers can add additional Bigin users. To purchase user licenses Log in to Bigin. Go to your profile and click Manage Subscription. Go to the desired edition > Click Upgrade. On the Add-on page: Select the ...
How do I change my payment method from annual to monthly?
To change your payment method from annual to monthly, please send an email to payments@zohocorp.com.
What types of payment do you accept?
We accept online payments via Visa, MasterCard, American Express, and PayPal (you must have an account with PayPal). For any queries related to online payments, please contact us at payments@zohocorp.com.We also accept offline payment by wire ...
How to update my credit card information?
You can update your credit card information in Bigin. We do not store your credit card information anywhere in our applications. The details you provide are secured and authenticated by VeriSign. To update your credit card details Go to your ...
How much does Bigin cost?
The price varies depending on the edition that you subscribe to and the number of user licenses you purchase. Bigin offers three editions: Free, Express and Premium. You can see a detailed breakdown of our pricing here. You can choose either a ...

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