FAQs on Billing and Payment | Online Help - Bigin by Zoho CRM

Does Bigin charge me for inactive users?

Yes, Bigin charges you for the total number of user licenses that you purchase.

If the user is deleted or deactivated, their user license is not cancelled automatically. After deleting or deactivating a user, you can go to the Subscriptions page to decrease the number of user licenses in the add-on for your Bigin organization. 

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                                                                                                              • Related Articles

                                                                                                              • Where can I find details of invited users?

                                                                                                                Users who have been sent an invitation link will appear in the Invited Users list.   To view the list of invited users Log in to Bigin with administrator privileges. Go to Setup and then Users and Control and choose the Users tab. Click on the ...
                                                                                                              • How can I add additional Bigin users to my subscription?

                                                                                                                Only Express and Premier edition subscribers can add additional Bigin users. To purchase user licenses Log in to Bigin. Go to your profile and click Manage Subscription. Go to the desired edition > Click Upgrade. On the Add-on page: Select the ...
                                                                                                              • iPhone - How do I purchase a subscription?

                                                                                                                To purchase a subscription 1. Log into your Bigin account with administrator privileges. 2. Go to Settings > Tap Upgrade under the Subscription tab. 3. Tap Continue on the desired plan. 4. Slide and choose the number of users. 5. Select between a ...
                                                                                                              • iPhone - Where can I view my subscription details?

                                                                                                                To view subscription details 1. Open the Bigin app on your iPhone. 2. Go to Settings > Click on the plan details under the Subscription tab. Subscription details such as plan information, renewal date, number of users purchased, renewal period, and ...
                                                                                                              • iPhone - I cancelled my subscription some time ago. How do I resubscribe now?

                                                                                                                You can resubscribe to Bigin at any time after cancellation. Method - 1 1. Log into your Bigin account with administrator privileges. 2. Go to Settings > Tap on your subscription plan. 4. Select Manage Subscription. Method - 2 1. Tap the Upgrade ...
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