FAQs on Billing and Payment | Online Help - Bigin by Zoho CRM

Does Bigin charge me for inactive users?

Yes, Bigin charges you for the total number of user licenses that you purchase.

If the user is deleted or deactivated, their user license is not cancelled automatically. After deleting or deactivating a user, you can go to the Subscriptions page to decrease the number of user licenses in the add-on for your Bigin organization. 

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                                                                                      • Related Articles

                                                                                      • How can I add additional Bigin users to my subscription?

                                                                                        Only Express and Premier edition subscribers can add additional Bigin users. To purchase user licenses Log in to Bigin. Go to your profile and click Manage Subscription. Go to the desired edition > Click Upgrade. On the Add-on page: Select the ...
                                                                                      • Where can I find details of invited users?

                                                                                        Users who have been sent an invitation link will appear in the Invited Users list.   To view the list of invited users Log in to Bigin with administrator privileges. Go to Setup and then Users and Control and choose the Users tab. Click on the ...
                                                                                      • How much does Bigin cost?

                                                                                        The price varies depending on the edition that you subscribe to and the number of user licenses you purchase. Bigin offers two editions: Free and Express. You can see a detailed breakdown of our pricing here. You can choose either a monthly or annual ...
                                                                                      • Who is the Super Admin in Bigin?

                                                                                        The Super Admin is the master administrator for a Bigin organization. Any user with the administrator profile in the Bigin account can be set as the Super Admin. Some important points to know about the Super Admin are: All the communications related ...
                                                                                      • How do I re-invite users?

                                                                                        You can re-invite a user if the user did not accept the invite request within 7 days of receiving it.  Log in to Bigin with Administrator privileges. Go to Setup and then Users and Control. You will be directed to the Users tab by default. You will ...
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