Automation
Service Level Agreement (SLA)
Service Level Agreement (SLA) defines the level of service that can be expected from the service provider to the customer. Zoho BugTracker supports SLA and it is user-defined. You can create escalation procedures in terms of which bugs are subject to ...
Webhooks
Webhooks facilitate automated HTTP notifications to third party applications from Zoho BugTracker. Using Webhooks, you can configure your own HTTP URLs and associate them to specific business rules in order to automate the entire notification process ...
Business Rules for Bugs
Business Rules allows you to organize the bugs more efficiently by setting criteria that match your project requirement. Business Rules are applied to bugs based on the rule list order, when there are multiple business rules. You can add, edit and ...
Notification for Bug Events
Notification allows you to notify the respective project users about the details of the bug. You can notify the assignee, reporter or selected resources in the project. You can set the default notification pattern for bugs. You can configure ...