Is there a workaround if a contact isn’t updated as unsubscribed in Zoho CRM, even after unsubscribing from Zoho Campaigns?
Yes. There is a workaround for this scenario. You can manually map a custom field in Zoho CRM to track the status of unsubscribed contacts from Zoho Campaigns. Follow these steps:
Step 1: Create a custom field in Zoho CRM within the desired module to capture the
unsubscribed status from Zoho Campaigns.
Step 2: Navigate to Sync Services and open Zoho CRM Active Syncs and click on the
Setup button.
Step 3: On the setup page:
1. Enable the Update Opt-out Contacts option. This ensures that unsubscribe actions in Zoho Campaigns are reflected in Zoho CRM. (This setting is enabledby default, but it can be modified.)
2. Enable Custom Field of Zoho CRM.
3. Select the appropriate CRM module and choose the custom field you created to track unsubscribed contacts.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Contact Scoring - Troubleshooting Guide
Reset contact score With Zoho Campaigns, you can reset contact scoring to keep up with changing demands and trends. Note: Contact scoring is available only for users under the Professional plan. To reset the contact scores: Open the Contacts Tab ...Push data to Zoho CRM
We have recently updated to a new Zoho CRM integration model in Zoho Campaigns. Push records as contact or lead feature is discontinued in this new setup, however you can push data to Zoho CRM using workflows. You can push your contacts based on ...Contact management in new Zoho CRM integration model
In the new CRM integration model, we can create one sync for each module, and import all the contacts of that module. This reduces the hassles of creating multiple syncs, and also ensures the data in Zoho CRM and Zoho Campaigns is in complete sync ...Zoho CRM Sync - Troubleshooting Guide
Integration of your Zoho Campaigns account with Zoho CRM is used to establish a connection between the marketing and sales team aspects of your organization. A smooth transition between marketing and sales is crucial for the effective business of an ...What can I do to revive unsubscribed contacts?
It is best not to send marketing emails to people who have expressed disinterest in receiving your email campaigns. That said, if you have a requirement where you want to add a contact who unsubscribed back to the mailing list, we suggest sending a ...
New to Zoho LandingPage?
Zoho LandingPage Resources