What happens when the contacts' count in a sync exceeds the contact limit of my current subscription plan?
When Zoho CRM and Zoho Campaigns are synced, all contacts of the selected module will be synced to Zoho Campaigns. This will naturally increase the number of contacts in your Zoho Campaigns account. Consequently, your subscription plan will be auto-upgraded to accommodate the contacts. The adjustment in your subscription plan will be reflected in the upcoming billing cycle.
Note:
- Users under the free plan or the old pricing plan model should upgrade their account manually to complete the sync if their account reaches the contact limit while syncing.
- CRMPlus and Zoho One users should also upgrade it manually.
- This is not applicable for the Pay-as-you-go users.
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