How do I exclude contacts already opted-out in Zoho CRM?
When you set up a sync between Zoho CRM and Zoho Campaigns, you can choose to exclude the contacts who have been marked as opted-out in Zoho CRM from being imported into Zoho Campaigns. You can exclude such opted-out contacts in three ways:
- Remove from mailing list: Remove the opted-out Zoho CRM records from being imported into specific mailing lists in Zoho Campaigns. However, such records may exist in other mailing lists that are not part of the sync.
- Remove from Zoho Campaigns: Remove the opted-out Zoho CRM records from your organization in Zoho Campaigns account if email opt-out field is enabled. However, they can be added again through a different sync or by importing.
- Move to Do-not-Mail: list option will move the Zoho CRM record to "Do-not-mail" list when Email opt-out field is enabled after syncing so this record will be ignored from getting added through a different sync or import.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Push data to Zoho CRM
We have recently updated to a new Zoho CRM integration model in Zoho Campaigns. Push records as contact or lead feature is discontinued in this new setup, however you can push data to Zoho CRM using workflows. You can push your contacts based on ...Zoho CRM Sync - Troubleshooting Guide
Integration of your Zoho Campaigns account with Zoho CRM is used to establish a connection between the marketing and sales team aspects of your organization. A smooth transition between marketing and sales is crucial for the effective business of an ...How do contacts get skipped in your workflow components?
You successfully set up a workflow from scratch, then activated it. Unfortunately, some of your contacts have not been added to it. This may have you pondering over why and how this could have happened. This guide will take you through the most ...If contacts are deleted from Zoho CRM, will they be removed from Zoho Campaigns automatically?
In the new sync setup, contacts and leads will remain synced, so contacts deleted from Zoho CRM will be removed from Zoho Campaigns automatically.How do I update opt-out contacts in the new Zoho CRM sync setup?
You can update the opt-out contacts in Zoho CRM from Zoho campaigns. We require users to enable “Update Opt-out Contacts” option in Zoho Campaigns. It will automatically update the synced records in Zoho CRM. This option is enabled by default. You ...
New to Zoho LandingPage?
Zoho LandingPage Resources