How do I exclude contacts already opted-out in Zoho CRM?
When you set up a sync between Zoho CRM and Zoho Campaigns, you can choose to exclude the contacts who have been marked as opted-out in Zoho CRM from being imported into Zoho Campaigns. You can exclude such opted-out contacts in three ways:
- Remove from mailing list: Remove the opted-out Zoho CRM records from being imported into specific mailing lists in Zoho Campaigns. However, such records may exist in other mailing lists that are not part of the sync.
- Remove from Zoho Campaigns: Remove the opted-out Zoho CRM records from your organization in Zoho Campaigns account if email opt-out field is enabled. However, they can be added again through a different sync or by importing.
- Move to Do-not-Mail: list option will move the Zoho CRM record to "Do-not-mail" list when Email opt-out field is enabled after syncing so this record will be ignored from getting added through a different sync or import.
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