When I sync contacts, there are few don’t get imported. How to find them?
In Zoho Campaigns, when you find a mismatch in count when syncing records from Zoho CRM to Zoho Campaigns, a possible reason could be records getting ignored while being imported. We maintain certain criteria for records to be excluded while importing the records. Records matching the criteria will be restricted from getting added to the specified mailing list in Zoho Campaigns..
Criteria for being ignored/excluded being:
- Bounced - Mail was undeliverable to the subscriber or the email address doesn't exist.
- Blocked - Email address blocked by Zoho Campaigns.
- Do-not-Mail - Email address has been moved to do-not-mail registry.
- Role-based email addresses - Email address is generic such as info@, administrator@, careers@, service@, support@, etc.
- Duplicate entries - Email address is present more than once in the file.
- Invalid Pattern - Records having invalid email address format. E.g., "johngmail.com", "jane@aol", "ted@zylkercom"
- Empty Email - Records' having empty email address field.
- Other Errors - Records categorised as miscellaneous and don’t fall into the above-mentioned categories.
To view such ignored contacts:
- Go to Contacts and choose Sync services.
- Select the respective CRM account and click Active Sync.
- Click View Details.
- Click Ignored Contacts.
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