My contacts say that they are still receiving email campaigns after they unsubscribed. How can this be resolved?
In the new topic version, contacts can unsubscribe from the organization or subscribe to a few topics of their interest by using the manage preference link in the email campaigns.
In the older version of contact management, opt-in contacts can use the Unsubscribe link to remove themselves from the mailing list they signed up for. When they unsubscribe from a mailing list, they also have the option to remove themselves from the organization, which will remove them from all mailing lists. Ask your contacts to choose the Remove from the Org option to unsubscribe from all mailing lists in your organization, and they will no longer receive any emails from you.
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