How to view contacts associated with a topic?
Topics is a feature that helps you organize your contacts according to their preferences, so you can send them email campaigns relevant to their interests. You can associate your contacts with topics, and persuade new contacts to select their preferences while signing up.
After associating contacts with a topic, you can view the list of contacts associated with a topic in the following places:
- Using filter under All Contacts
- Contact detail view (preferable to view topic associated with a single contact)
- After creating a segment
The following content describes how to view the list of contacts associated with a topic as listed above.
Using filter under All Contacts
In All Contacts, you can also sort contacts by filtering them based on certain criteria. Set the criteria as contact associated with a topic to view the resultant list of contacts.
- From the Navigation Toolbar to the left, click Contacts and select All Contacts.
- In All Contacts page, you can find the filter icon in the left side.
- Choose Associated Topics filter and select the topic in the drop-down.
- Click Apply.
Contact detail view
This method is preferable to view topics associated with a single contact.
- From the Navigation Toolbar to the left, click Contacts and select All Contacts.
- Click on one of the contacts.
- Click View All Details.
- Under Topic association history, you'll be able to find the topics associated to this contact.
Creating a segment
You can separate contacts based on the associated topic to view the list of contacts associated with the selected topic.
- From the Navigation Toolbar to the left, click Contacts and select Segments.
- Click Create in the top-right, then choose Segment.
Create a Segment using the Create -> Segment options.
- In the Create Segment page, do the following:
- Name - Give a name to your segment. This is for your reference to identify and relate to the criteria.
- Criteria - Set criteria as Topic in <topic name>.
- Click Save.
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