3. Upgrade Process

3.1. Upgrade Process Flow

Note:

1. Hindrances - There may be a couple of hindrances like having an old pricing plan or using the old sharing method that might not let you be eligible for an upgrade.
2. Dependencies - After you are eligible, there might be some dependencies that you will have to resolve before completing the upgrade process.
   

3.2. Steps to Upgrade Creator Account

2. Click the Setup () icon in the top-right corner. The Account Setup page will appear.

3. Click Workspaces under the General section. A list of your workspaces will be displayed.

4. Click Check For Update present on the right side of your workspace.

1. Ineligible - The account may not be eligible to update due to hindrances such as old pricing plans or old application sharing methods.
   
   
1. Old Pricing - Your C4/C5 Creator account might be following a pricing plan that was drafted at the time of your account creation. However, the pricing plans get updated regularly to accommodate customers from different sectors. You will first need to update your account to a relevant pricing plan for your current Creator version by contacting the Creator Support team at support@zohocreator.com. You can then proceed to upgrade to a C6 subscription plan.
   
2. Old Sharing - Some of the applications in your C5 account might be using old sharing method (C4) that lets specific components of your application be shared with users. However, as of now, these configurations cannot be migrated to the new sharing method (used in C5 and C6) that user permission sets, roles, and so on. To become eligible for an upgrade to C6, you will have to manually delete the old C4 sharings created in all your applications.
   
2. Eligible - The account is eligible and you will need to contact the Zoho Creator Support in order to move forward.
   
   
   
   Note : You can contact our Support team at support@zohocreator.com. After you've contacted them, they will immediately enable the Upgrade to New Creator! button in your account near the corresponding workspace.
   

3.3. Resolve Dependencies before Upgrading to C6

1. Users with account-level permissions - The new version does not recognize the account-level permissions (Create Application, Account Setup and Subscription) that are available in C5. To proceed, revoke these permissions granted to users.
2. Inactive users in applications - Deactivated users are present in some of the applications of the account. These users cannot be migrated to C6. To proceed, delete all the inactive users.
3. Group sharing in applications - Groups and group sharing of applications is not supported in C6. To proceed, delete group sharing of the applications.
4. Domain sharing in applications - Sharing of an application with any domain is not available in C6. To proceed, delete domain sharing of the applications.
5. Sandbox enabled in applications - Sandbox has been enabled in some applications of the account. Sandbox changes cannot be updated in the new version while upgrading. To proceed, you can either publish all the changes and get back to upgrading, or delete sandbox in applications where it has been enabled.
6. Yearly backup schedules in the account - Yearly backup schedules are not available in C6. To proceed, delete any scheduled yearly backups.
7. Payment configuration in forms - In C4, you could create a payment configuration in the form builder. Apps with such configurations cannot be added to the environments. Moreover, these old C4 payment configurations were also deprecated. To proceed with upgrading, you'll have to remove this payment configuration. Learn More

4. Points to Note

1. Applications created by other users in your account will be moved under super admin's organization in C6. The user will be added in the live mode of the application's new version.

5. Related Topics

1. View Account Subscription Details in C5