Begin Admin Journey | Online Help - Zoho CRM

Begin your Admin Journey

What is Your Role as an Admin?

As a Zoho CRM administrator for your organization, your role is to deliver a trusted ecosystem to your employees where they can thrive successfully.

There are a list of activities that you must perform to utilize the benefits of the CRM tools in the best possible way, let us see a few examples of your core actions:
  • Help your employees learn and use the CRM tools appropriately
  • Customize the CRM platform according to your business needs
  • Design automated processes to help sales reps work faster and focus on things that matter more
  • Give your sales reps multiple channels to stay connected and interact with their customers 
  • Analyze business metrics and make best use of the data

We will help you discover your roles and actions in implementing Zoho CRM for your organization in the below mentioned sections:

Check out the CRM implementation guide for step-by-step process to setup your CRM account.

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