Accessibility and preferences
Accessibility Controls for the Help Center Users
Users belong to diverse groups and have different needs and abilities that directly impact their work preferences. For example, users with dyslexia or auditory impairment may prefer less animated texts and screen reading ability. Applications that ...
Understanding Accessibility Personas in Zoho Desk
Accessibility ensures that all people, regardless of their abilities, can participate independently in society. This encompasses everything from navigating and orienting oneself in physical spaces to absorbing information and accessing services. ...
Setting Up Ticket Default Preferences
Ticket Default Preferences is a User Preference option in Zoho Desk that enables users to predefine reply actions and the default type for comments in a ticket. This feature is particularly useful for teams that handle a large volume of tickets, as ...
Navigating the Zoho Desk and Help Center Interface using a Screen Reader
A screen reader is assistive technology that is useful for people with visual impairments and reading difficulties. It vocalizes the information on the screen, guiding users linearly through the contents and enabling them to navigate the web easily ...
Updating User Preferences
In this section, you can tailor the help desk according to your needs. For example, by default, article suggestions will appear when you click Reply inside a ticket. You can disable this feature under preferences so that future sessions will display ...
Navigating Zoho Desk using the screen reader on various operating systems and browsers.
The table will help you with the right keys to navigate Zoho Desk in various browsers and operating system. Device Name Browser Name Feature Key Mac Chrome Screen Reader (Focus Indication available) Navigate with the TAB Key Tab Navigation Navigate ...
Using Accessibility Controls in Zoho Desk
Agents have unique abilities and support styles. To deliver service excellence they need a help desk that accommodates these individualistic traits. The accessibility controls in Zoho Desk accomplish this by offering an equitable and optimal service ...
Personalizing Zoho Desk interface with Preferences
Agents play a crucial role in customer support operations, serving as linchpins who provide customers with appropriate solutions to their inquiries or issues. They have the power to influence a customer's perception of the company, so it is essential ...