1. Create Google Calendar events for Zoho FSM Service Appointments.
2. Using Sinch MessageMedia to notify the customer via SMS about a new Zoho FSM request.
   
3. When a service appointment is scheduled, send an SMS notification to the assigned technician using Twilio.
   

 Available in Editions: Standard, Professional

Setting Up a Flow 

Step 1:  Configure Trigger

1. Log in to your Zoho Flow account.
   
2. Click on My Flows in the left menu and click Create Flow.
   
   
   
   
3. Enter the following details and click Create.
   
1. A Flow Name
   
2. A folder to save this flow.
   
3. A Description.
   
   
   
   
4. Click Configure for App.
   
   
   
   
5. Search and choose Zoho FSM and click Next.
   
   
   
   
6. Choose the trigger in Zoho FSM as New module entry and click Next.
   
   
   
   
7. Click Connect to create a connection for Zoho FSM.
   
   
   
   
8. Provide a Connection Name and click Authorize.
   
   
   
   
9. Click Accept to allow Zoho Flow to access your Zoho FSM data.
   
   
   
   
10. Select Service Appointments as the Zoho FSM module for which you want to apply the New module entry trigger. Click Done.
    
    
    

Step 2: Add an Action 

1. Select Google Calendar as the app where the Action should occur and drag and drop the action Create event to the Builder.
   
   
   
   
2. Click Connect to create a connection for Google Calendar.
   
   
   
   
3. Provide a Connection Name and click Authorize.
   
   
   
   
4. Choose your Google account.
   
   
   
   
5. Provide Zoho Flow with access to your Google account.
   
   
   
   
6. Do the following and click Done.
   
1. Click the Summary field. On the right, under Insert Variable, choose Summary. The variable ${trigger.Summary} will be inserted into the Summary field.
   
2. In the Description field, enter https://fsm.zoho.com/home#/tab/Service_Appointments/. To append the appointment ID, under Insert Variable, choose Entry ID. The variable ${trigger.id} will be inserted. The final value in the Summary field should be https://fsm.zoho.com/home#/tab/Service_Appointments/${trigger.id}.
   
3. Click the Start date-time field. On the right, under Insert Variable, choose Scheduled Start Date Time. The variable ${trigger.Scheduled_Start_Date_Time} will be inserted into the Start date-time field.
   
4. Click the End date-time field. On the right, under Insert Variable, choose Scheduled End Date Time. The variable ${trigger.Scheduled_End_Date_Time} will be inserted into the End date-time field.
   
5. Click the Attendee email addresses field. On the right, under Insert Variable, choose Email. The variable ${trigger.Email} will be inserted into the Attendee email addresses field.
   
6. Click the Location field. On the right, under Insert Variable, choose Service Address. The variable ${trigger.Service_Address} will be inserted into the Location field.
   
7. Choose the Calender you want to use.
   
   
   
   
7. Test & Debug if required.
   
   
   

Step 3: Switch on the Flow 

More Examples