Troubleshooting
Why are the SALES WON/SALES LOST/REVENUE GENERATED KPIs showing ERROR: INVALID RULE CONFIG?
To show a correct figure in the Sales Lost, Sales Won, and Revenue Generated KPIs, Probability field in the Potentials/Deals module must be visible in the Zoho CRM. If these KPIs are showing "ERROR: INVALID RULE CONFIG", take the following steps. In ...
Motivator's KPI data seems wrong or does not match with CRM data. How can I find the root cause?
You can find the records which are included in the KPI by clicking on Show All Records below the KPI charts. If those records and KPI results seem to be mismatching, try REBUILD CACHE in CRM Sync settings. Some KPIs, like Sales Won, has additional ...
Error messages in Motivator
Invalid Module, Invalid points config, Invalid rules config The necessary modules/fields are renamed/deleted/hidden from the admin who has initiated the sync with CRM. 1. If the modules/fields are completely deleted, create another KPI/rule which ...