Analytics
What do the team-level reports include?
Team-level reports show combined performance metrics for all inboxes under the team. Metrics include: Replies Sent: Count of reply emails (excludes new outbound emails). Archived Threads: Number of replies archived using “Send and Archive.” New ...
What does “Average First Reaction Time” mean?
It is the average time taken by a user to perform the first action (assign, reply, or archive) on a new inbound email. It’s a key indicator of how quickly your team acknowledges incoming messages.
What is the difference between “Replies Sent” and “New Outbound Emails”?
Replies Sent: These are responses to existing email threads. New Outbound Emails: These are fresh emails composed and sent, initiating a new conversation.
How can I view analytics for a specific team?
Go to the Analytics section and select the desired team from the left pane. You’ll see consolidated metrics across all inboxes within the team, including: Replies Sent Archived Threads (via Send and Archive) New Outbound Emails Threads that Met ...
Analytics
Keep track of your team's performance with the insightful reports of Zoho TeamInbox. You can view the reports of a specific inbox or a specific user. Find the analytics icon at the top of your left pane to go to analytics. Only the org admin and the ...