How to view all reviews

Customers discover businesses through a variety of directories and often leave reviews scattered across platforms. Analyzing each review separately can be challenging. Zoho Publish streamlines this process by consolidating all reviews in a single place. When responding to reviews, you can use AI or set up review templates.

Navigate to Home > Business Group > Business > Reviews.
Click the icon to view a list of connected business directories.
Choose a business directory. The reviews specific to that directory will be displayed.

You can click the icon to sort reviews based on the rating - Low to High or High to Low.

You can click the icon to filter reviews based on
1. Type - Answered or Unanswered
2. Sentiment - Positive, Negative or Neutral
Choose your preferred filters and click Apply.

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