How to view reviews in Zoho Publish

How to view all reviews

Customers discover businesses through a variety of directories and often leave reviews scattered across platforms. Analyzing each review separately can be challenging. Zoho Publish streamlines this process by consolidating all reviews in a single place. When responding to reviews, you can use AI or set up review templates.
  1. Navigate to Home > Business Group > Business > Reviews.



  2. Click the icon to view a list of connected business directories.



  3. Choose a business directory. The reviews specific to that directory will be displayed.



    You can click the icon to sort reviews based on the rating - Low to High or High to Low.



    You can click the icon to filter reviews based on
    1. Type - Answered or Unanswered
    2. Sentiment - Positive, Negative or Neutral
    Choose your preferred filters and click Apply.




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