How to set up review templates in Zoho Publish

Automation offers an effortless way to respond without manual efforts. Set up rule-based automation by selecting the appropriate rating, template, and business, eliminating the hassle of handling repetitive reviews.

Navigate to Home > My Profile > Review templates.

Note:
Alternatively, review templates can be created when responding to reviews. However, business group will be preselected and cannot be changed.
Click + Create Template.
Enter a name for the template.
Type in the review response content.
Note:
1. Click the icon to insert placeholders that help personalize the template. For example, when you insert 'Reviewer name,' the name of the reviewer is automatically added whenever the template is being used.
2. Click the icon to insert emojis.
Select the Business Group to which you want to set the template.
Select the ratings. Click Add.

Note:
Click the

icon to edit or delete the template.

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