Common APIs
Call Transcription API
Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. CALL TRANSCRIBE - Convert Call recording to text API This API transcribes a call based on the provided Log ID and other ...
Queues API
Queues CRUD APIs Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. *All APIs are accessible under zohovoice.queues.ALL scope. OAuth Doc Create Queue Use this API to create a ...
Users API
Users CRUD APIs Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. *All APIs are accessible under zohovoice.agents.ALL scope. OAuth Doc Use this API to get all the users. READ ...
Power Dialer API
Create Power Dialer Use this API to create Power Dialer campaign. POST https://voice.zoho.com/rest/json/zv/api/powerdialer OAuth Scope: ZohoVoice.powerdialer.CREATE Parameters Param Name DataType Description name string campaign name ...
Contacts API
Contact CRUD APIs Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. *All APIs are accessible under zohovoice.contacts.ALL scope. OAuth Doc Create Contact Use this API to create ...
Agent Status Metrics API
ZohoVoice REST API Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. OAuth Doc GET AGENT'S ONLINE STATUS AUDIT This API fetches the status details of an agent during a given ...
Zoho Voice Agent Online Status API
Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. OAuth Doc GET CURRENT AGENT'S ONLINE STATUS Scope : ZohoVoice.agents.READ Method : GET URL : ...
Zoho Voice Transcription API
Download Voicemail Transcription In File Authentication: OAuth Scope: ZohoVoice.call.READ GET https://voice.zoho.com/rest/json/zv/transcribe/download Query Parameters: logId string 33549725-33d3-40e2-b4b8-e8fac35023d8 Download Voicemail Transcription ...
Zoho Voice Recording API
Download Recording/VoiceMail API Use this API to download recording/voice mail files. Note: 1.The same API is used to download both voice mail and recording log files. The filename determines which file to download. 2. Threshold for this url - 30 ...
Zoho Voice Call Logs API
Get Call logs and Recording/VoiceMail API Use this API to get recording/voice mail. Note: 1. The same API is used for getting voice mail and recording files. Set Boolean value to the below mentioned respective keys to get respective files. 2. ...
Zoho Voice SMS REST API
Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. OAuth Doc Send SMS Use this API to send SMS POST https://voice.zoho.com/rest/json/v1/sms/send Scope : ZohoVoice.sms.CREATE ...