Boost Efficiency in Your Tickets Module with Zoho Desk Extensions

Hello Everyone!

This week, we shall explore how extensions can bring about magical moments to your Zoho Desk Tickets module.

ZylkerProperties is a leading real estate firm specializing in land development, office spaces, and extensive infrastructure for corporate clients. Their services encompass real estate transactions, registrations, and executive decisions, ensuring smooth operations across various regions. ZylkerProperties relies on Zoho Desk to optimize its operations, track engineering requests, manage confidential documents, and coordinate construction projects efficiently, thereby maintaining high standards of confidentiality and effectiveness.

Meet Mayson, the Lead Solutions Architect at ZylkerProperties.

Mayson's day begins with client meetings, followed by team discussions, and managing escalated tickets. He oversees a substantial team of 20, ensuring architectural plans, deadlines, and project progress are on track. However, Mayson faced challenges with tracking client follow-ups, managing documents, and meeting deadlines. Regular one-on-one meetings were time-consuming, and compiling documents for registrations and approvals was particularly difficult.

 

During a conversation with a fellow Zoho customer at a networking event, Mayson discovered some valuable extensions for Zoho Desk. They shared their experiences and recommended the My Followed Tickets, Print Tickets, and Download All Attachments extensions, which greatly improved their workflows. Intrigued by the potential benefits, Mayson decided to explore these tools and integrate them into his daily operations, leading to significant enhancements in his productivity and efficiency.

 

Mayson’s Journey with Zoho Desk Extensions

1. Print Tickets: This extension allowed Mayson to access and print detailed ticket information, quickly. Instead of compiling details manually, now, he could generate printouts directly from Zoho Desk, saving time and ensuring he had all necessary documents ready for meetings.
   
2. Download All Attachments: Managing and navigating through numerous important client documents that came as ticket attachments used to be time-consuming.  With this extension, Mayson can download all attachments, such as building plans and construction documents, from a ticket with a single click, avoiding the hassle of checking each file individually and minimizing the risk of missing important documents.
   
3. My Followed Tickets: Mayson could easily track tickets requiring his attention, ensuring no important queries were missed. This feature helped him stay organized and maintain effective communication with clients and team members.

To integrate these extensions into your business, visit the Zoho Desk Marketplace, search for these extensions, and install them to enhance your productivity and efficiency.

Try out these Zoho Desk extensions and watch your workflow improve!

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