New feature request: Allow copy of email message to another folder

New feature request: Allow copy of email message to another folder

Hello Zoho team,

This is a suggested new feature to allow copy an email message to either another folder or the same folder. Within the same Zoho account. 

This is not a support request about "label". This is a suggested new feature to allow copies of the same email messages.

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Benefits for Zoho:
  1. Increase Zoho's income.
    How? Because copies of email message means the clients will use more storage. In turn, the clients are more likely to either upgrade their plan from free to paid, or buy additional email storage for their paid plan.
  2. Be more competitive with Amazon, Google, Microsoft, and Yandex
    All Zoho competitors that I know of support copying email message into multiple folders. Competitors including, but not limited to, Amazon, Google, Microsoft, and Yandex. With both their IMAP and webmail.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

User story

As a Zoho client, I need to be able to copy an email message to another folder(s) within my same account, so that I could:
  1. Use Zoho email services. 
    Instead of using the competitors of Zoho. All Zoho competitor that I know of support copies of the same email. I use this feature daily with other email suppliers. 
  2. Reduce risk of missing important emails
    I often create filter. On incoming email. Some email are copied and stored into various folders. On some of those folders, I set various type of automated notifications. 
  3. Reduce clutter
    Often I need to search and view email messages separately. My prefered way of doing this is by copying the same email to multiple folders. In comparison, when I cannot copy the same email, my folder feel cluttered with other email that are not of present interest.
  4. Easier and faster to use Zoho Mail
    With Zoho accounts with large amount of emails. For example, millions of email messages within the same account, with large amount of automated rules, it is much easier to do and update automated operations with folders than labels. Using labels for this is too slow to use and too much work. 
  5. Increase compatibility across devices and IMAP clients
    All IMAP clients that I know of have very stable support for folders. In comparison, labels are often either unstable or need supported.
  6. Easily track and receive notifications
    For tracking purpose. In need to keep some email in the inbox folder. While at the same time, automatically store copy in various other folders. When using multiple devices, on the first device, I have it configure to notify me only on new email in folder 1. Another devices notify me only on new email on folder 2. And so on. Then on each device, I need only an offline copy of that email folder(s) and its email(s). It is very quick and easy to do this with Betterbird/Thunderbird IMAP. 
  7. Include all search results per folder
    For example, after publishing job offers for multiple roles. Often a same candidate might quality for multiple job offers. I need to be able to store multiple copies of the candidate email into multiple folders. For example: Engineer, Lead, Manager, Quality Assurance, Trainer. In the future, when searching each folder, I need the same candidate to be included in multiple folder.
    In other words, for the same need to be able to copy files to more than one folder on my computer or cloud storage service.
  8. Increase security and privacy of my shared folders
    For example, I need to share one email in two different cloud storage folders. Each folder has different permissions. Which allow different persons to access different folder. Some emails need to be copied to two folders. Other need to be copied to four folders. And so on.
  9. Easily search my copy of emails stored locally in PDF format
    I need to export and archive all my folders structure as is but in PDF format. I am able to presently do this with Zoho. But the challenge is that email is only in one folder. I need that email to be in multiple folder. In other words, multiple PDF file. Then search to PDF by folder.
  10. Restore email messages deleted by accident.
    When in good faith, by accident, I delete a valuable original email message, I am able to quickly and easily use the copy to restore it into the original folder.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Manage risk

If somehow Zoho has any concern about allowing copies of the same email message within the same account, I suggest this:
  1. Adding a new checkbox in the Zoho Mail configuration page. For example "Allow multiple copies of the same email message within this same account". By default, this box would be checked. So no change for already created Zoho accounts. But interested users could uncheck this box. When unchecking this box, the user could be presented with an automated warning. About accepting the risk with copy of email.
  2. If allowing copies of the same email would interfere with other Zoho feature, simply use the checkbox above, and add a warning "Allowing multiple copies of the same email would automatically deactivate X, Y, Z features. If you approve this, click on [I accept the risks button below].".

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Contributing

If needed, as volunteers, the https://ubertus.org team, including myself, would be happy to contribute beta testing and documentation for this new feature. 

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

10+ years old new feature request

This new feature request was first suggested to Zoho around 2015. So more than 10+ years ago at https://help.zoho.com/portal/en/community/topic/how-do-i-copy-an-email-message-to-one-or-more-other-folders

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Cheers,

Francois Carpentier

    • Sticky Posts

    • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

      The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Workplace - Zoholics Europe Customer Awards

      Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing

    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

      • Recent Topics

      • Tip #55- Accessibility Controls in Zoho Assist: Exploring Vision Settings- 'Insider Insights'

        As we approach the end of the year, it’s a good moment to reflect on how we can make our tools more inclusive and easier to use for everyone. Remote support often involves long hours in front of screens, varied lighting conditions, and users with different

      • Zoho Recruit Slow and Freezing on all screens

        We have had an issue with Zoho Recruit for weeks being extremely slow and at times freezing.  We have 100 mega internet, and I went into each computer and updated the virtual memory so there is more available.  Also restarted all computers daily.  Still having the issues.  Almost unable to work.

      • Credit Management: #2 Configuring Right Payment Terms for Credit Control

        Think about the last time you ordered something online and saw that little note at the checkout, "Pay on Delivery" or "Pay later". It's simple, but it actually sets the tone. As a business owner, you know exactly when payment is expected. Now, imagine

      • Dependent (Conditional) Fields in Zoho Bookings Forms

        Hello Zoho Bookings Team, Greetings, We would like to request the ability to create dependent (conditional) fields in Zoho Bookings registration forms. Current Limitation: There is currently no way to make one field’s available options depend on the value

      • Bug Report: Search fails to find existing notes after Evernote import

        Hello, I recently migrated from Evernote (~2600 notes across 23 notebooks), but the search functionality is currently broken. The Issue: I can manually browse to a specific note and see it exists. However, when I type the exact or partial title of that

      • Marketing Tip #13: Win repeat customers with post-purchase emails

        The relationship with your customer doesn’t end after the sale; that’s when it begins. A thoughtful post-purchase message shows customers you appreciate them, keeps your brand top of mind, and can even lead to another sale. You can thank them, ask for

      • Zoho Form

        I have problem with Zoho Form. One of form i don't received the PDF version. Others okay except this one. W904533

      • Create & Update Zoho Vault Passwords via Zoho Flow

        Hi Zoho Flow / Zoho Vault Team, We’d like to request an enhancement to the Zoho Vault integration in Zoho Flow. Current Limitation: At the moment, Zoho Flow supports only the following selected Zoho Vault actions, such as: Fetch passwords, Share passwords

      • Custom Related List Inside Zoho Books

        Hello, We can create the Related list inside the zoho books by the deluge code, I am sharing the reference code Please have a look may be it will help you. //..........Get Org Details organizationID = organization.get("organization_id"); Recordid = cm_g_a_data.get("module_record_id");

      • Migrate different zoho subscription to zoho one

        Dear We have different zoho subscription we need to migrate it to zoho one. Currently we are paying for zoho email, zoho expense, zoho payroll etc under different admin We need to move it too zoho one flexlible plan for all my employees

      • Features, Feedback and Votes

        We’re launching the Feedback Forum for our customers. This is 'THE' place where you can add everything you’d like to see in Zoho Books. If you don't find the specific feature you need, simply add it so others can also vote for it. While we cannot promise

      • Payment system for donations management

        I manage an organization where we receive donations from payers. Hence, there is no need to first create invoices and then create payments received against the invoices. What are the recommended best practices to do this in ZohoBooks?

      • There Might Be A Glitch in Determining If A String Represents A URL

        I suspect there might be a glitch in determining if a string represents a URL or not. For example, I cannot embed the following URL. Perhaps the exclamation mark or parentheses are the culprit? https://en.wikipedia.org/wiki/How_the_Grinch_Stole_Chri

      • Customer Management: #4 Enhance Customer Journey

        When Neha started DefineOps, a growing IT support and consulting firm, most of her work was straightforward. A client would sign up for a free version, decide whether the service works for them, and then either continue or discontinue. Billing was simple,

      • Android app sync problem - multiple devices have same problem

        Hello, I am having a problem with synchronization in the Android app. When I create a drawing, the data does not sync correctly—only a blank note is created without the drawing. I tested this on multiple devices, including phones and tablets, and the

      • Marketing Tip #1: Optimize item titles for SEO

        Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly

      • Territory Assignment Issues (Lead to Account + Contact)

        1. Lead → Account & Contact Territory Assignment on Conversion A Lead is automatically assigned one or more territories using a workflow and Lead Assignment Rules. This works as expected, and we are able to assign multiple territories to a Lead automatically.

      • Marketer's Space: Proven tips to improve open rates – Part II

        Hello Marketers! Welcome back to another post in Marketer's Space! We're continuing from where we left off a fortnight ago. We ended the previous post discussing the subject line, and we'll continue from there. Let's dive right in. Pre-header Pre-header

      • SQL Table slowed to a crawl

        Hi all - I seem to have noticed an update. Now whenever I am typing in the script field for the SQL tables there is a huge delay and it is all very slow. This has never been the case for me in over 5 years of using Analytics - I really hope it's fixed

      • Deluge Events/search API works in user environment but not in sandbox – why?

        I am creating an Extension for Zoho CRM using Zoho Sigma Platform I’m using the following Deluge code to search Events in Zoho CRM based on Start_DateTime: criteria = "(Start_DateTime:greater_than:2025-12-20T00:00:00+00:00)"; url = "crm/v8/Events/search?criteria="

      • Ensure Consistent Service Delivery with Comprehensive Job Sheets

        We are elated to announce that one of the most requested features is now live: Job Sheets. They are customizable, reusable forms that serve as a checklist for the services that technicians need to carry out and as a tool for data collection. While on

      • What are Zoho Meeting capabilities included in Zoho Workplace Standard?

        I am evaluating using Zoho Meeting for my organization, but it is not clear what Zoho Meeting capabilities are already included in Zoho Workplace Standard. - Are meeting recordings included in Workplace Standard? - Can we invite external meeting participants

      • How can I get the participant list of a reoccurring meeting afterwards?

        I'm trying to use the Meeting Participant Report from the API docs but when I call it on a reoccurring meeting it returns that there are no participants because it thinks I'm talking about the meeting in the future. Is there a way to use webhooks or some

      • Function #50: Send Mass emails to your customers

        Hello everyone, and welcome back to our series! We have reached a milestone of 50 Functions, which means that we have automated 50 different tasks in Zoho Books. Every Friday, we have shared a nifty function aimed at either automating a task or streamlining

      • Full Hebrew Language Support for Client-Side Zoho Assist Interface

        Dear Zoho Assist Team, We would like to request an enhancement to Zoho Assist's client-side interface to support full Hebrew language customization, including all popups, notifications, and session-related messages. Current Limitation The Join page allows

      • Add Hebrew & RTL Support to Feedback Widget

        Hello Zoho Desk Team, How are you? We are using Zoho Desk and would like to utilize the Feedback Widget. While Zoho Desk itself supports Hebrew and RTL, the Feedback Widget unfortunately does not. We kindly request that Hebrew and full RTL support be

      • Merge Tickets Directly from Contact Page in Zoho Desk

        Dear Zoho Desk Support Team, We are writing to request a new feature that would allow users to easily merge tickets directly from the contact page in Zoho Desk. Currently, the only option to merge tickets is from the Tickets list view page, which can

      • Different languages for users

        Hello, Do you plan to enable individual users to select their languages for interface? Currently language can be changed for everyone - it looks like a settings for a whole portal, which is not good when you are working internationally. Best regards,

      • Kaizen #222 - Client Script Support for Notes Related List

        Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how

      • 2025年 Zoho コミュニティ 活動の振り返り 🎉

        ユーザーの皆さん、こんにちは！コミュニティチームの中野です。 2025年も多くの学びと出会いがあったZoho コミュニティ。 本記事では今年の活動を振り返りながら、フォーラムの投稿・参加者の皆さん・イベントのハイライトをご紹介していきます。 目次 フォーラム：注目の投稿 フォーラム：多くの貢献をしてくださった方々 ユーザー交流会振り返り ワークアウト振り返り その他のトピックス 1. フォーラム：注目の投稿 本フォーラムでは様々な議論と知識の共有が行われました。 ユーザーの皆さんが日々の業務で直面する課題を投稿し、経験豊富なユーザーさん達が実践的な解決策を提供してくださいました。

      • Customer Management: #3 Giving Customers Control & Privilege

        Rio, the founder of RenoTech Solutions, a fast-growing digital service company, found itself juggling a dozen different services for its clients. They handled one-time setup fees, recurring monthly invoices, and custom milestone-based billing for projects.

      • Can I use a Standalone CRM Function as the Callback URL For Async Export Data API?

        I am creating an export job using this API https://www.zoho.com/analytics/api/v2/bulk-api/export-data-async/create-export/view-id.html There is a "callbackUrl" key in the CONFIG object. I tried copying the URL for a standalone function in CRM which can

      • Add RTL (Right-to-Left) Text Direction Support Across All Zoho Learn Editing Interfaces

        Hi Zoho Learn Team, Hope you're doing well. We would like to request an important enhancement to Zoho Learn regarding support for right-to-left (RTL) languages such as Hebrew and Arabic. 🔹 Current Issue While the Knowledge Base Article editor provides

      • Add Hebrew Support for Meeting Transcripts Provided by ZIA in Zoho Cliq

        Hi Zoho Cliq Team, Hope you're doing well. We would like to request the addition of Hebrew language support for the Meeting Transcript and Summary feature in Zoho Cliq. Currently the transcript and summary feature is available for recorded meetings and

      • Remote Control Functionality During Screen Sharing in Zoho Cliq

        Hello Zoho Cliq Team, We would like to request the addition of remote control functionality during screen sharing sessions in Zoho Cliq. Currently, while screen sharing in Cliq is very useful, it lacks the ability for another participant to take control

      • Centralized Organization Information Management in Zoho One

        Dear Zoho One Support, I'm writing to propose a feature that would significantly improve the user experience and streamline data management within Zoho One. Current Challenge: Currently, managing organization information across various Zoho One apps requires

      • Enhance Zoho One Conditional Assignment to Fully Reassign App Settings When Changing Departments

        Hi Zoho Team, We’d like to submit a feature request regarding the current behavior of Zoho One’s conditional assignment logic when moving a user between departments. 🔧 Current Limitation As it stands, Zoho One’s conditional assignment does not remove

      • Ability to Filter Alias Mailboxes in Zoho Recruit

        Dear Zoho Recruit Team, I hope you are doing well. We would like to request a feature enhancement regarding the handling of alias mailboxes in Zoho Recruit. Currently, when we connect an alias mailbox (e.g., jobs@domain.com) from our Zoho One account

      • Automatic Department and Employee Sync Between Zoho One and Zoho People

        Dear Zoho Support, I'm writing to propose a valuable feature request that would streamline data management and improve user experience within the Zoho ecosystem: automatic synchronization between departments and employees in Zoho One and Zoho People.

      • Prefered Bin Missing in android APP

        Andoroid app dosent show preferred bin in the picklist. The workaround support reccomend is to use the computre to create the picklist. it shuld be information to be shown aas basic for the pciker.

      • Next Page