Product updates: Enhanced Help widget

Product updates: Enhanced Help widget

Hi Bookings community!

We are glad to announce our improved Help widget, which aims to provide a better support experience. This update has been enhanced with the following features:

  • Built-in screen recording

  • Submit support request

  • Live chat

  • Enable edit access for support team 

Built-in screen recording: 

Communicate complex issues with ease! Our Help widget now comes equipped with a screen recording feature, allowing you to capture and share your challenges seamlessly.

This tool not only facilitates screen recording but also includes a user-friendly video editor that allows you to incorporate annotations and narrate the issue through voiceover. Notably, for privacy concerns, you can conveniently trim the video or apply the blur function to mask sensitive data in the recorded video.


Show, don't just tell, to help our support team better understand your needs.




Submit support request:

Simplify your support journey! Use the Help widget to create support requests, attach files, capture screens, and provide our team with all the information we need to address your concerns swiftly.

   

The Help widget also has existing live chat and edit access options.

Live chat: Real-time assistance at your fingertips! Connect with our knowledgeable support team, ask questions, and receive solutions instantly. 

  

Enable edit access: Allow the support team to access your Bookings account to debug and identify the root cause of the issue.

Please note that the access provided is very secure, and the support team can only access your Bookings tool for the purpose of troubleshooting and resolving the reported issue. Rest assured that the technician will not have access to your account homepage, setup page, subscription page, any other application within your account, or your password. 

     

Help documentation: Explore more about the Help widget in our documentation.

Availability: The Help widget is available for all users. However, free plan users do not have access to the live chat option.

We understand that your time is valuable, and resolving issues promptly is our top priority. Head over to our Help widget today to access instant support.

Please share your feedback in the comments or write to us at support@zohobookings.com.


Best regards,

The Zoho Bookings Team

 


    • Sticky Posts

    • New feature: Invite additional guests for your bookings

      Hello everyone, Greetings from Zoho Bookings! We are happy to announce the much-awaited feature Guest Invite, which enhances your booking experience like never before. This feature allows additional participants to be invited for the bookings to make

    • 📣📣 Zoho Bookings Schedulathon 2025 is here!

      Hey Zoho Bookings fam, We're excited to invite you to our first-ever hackathon: Yes, Zoho Bookings Schedulathon 2025 is live now. This is a virtual event and you can participate anywhere from the world. Businesses should be able to set up meetings from

    • 📣 [Webinar] Spikra shows how businesses leverage Zoho Bookings to increase revenue

      [Webinar] Spikra shows how businesses leverage Zoho Bookings to increase revenue Hi all, Service-based businesses need to be on top of their client experience game to stay ahead. Spikra, one of our Advanced Zoho Partners, has been helping businesses deliver

    • 📣📣 Zoho Bookings - Feature Roadmap 2024

      Hi Everyone, Thank you for all the support you have been showing Zoho Bookings. We had a fabulous 2023, with a bunch of new features and over 60K new users. In 2024, our prime focus will be on user experience, and we have a few vital features coming in

    • Attention: Important updates to the payment gateway integrations

      Greetings from the Zoho Bookings team! We have a few important updates to the payment gateway integrations that allow you to collect online payments for your appointments. The following payment gateways will be updated, and we encourage you to make the

      • Recent Topics

      • Constant refresh required in lots of Zoho tabs

        "Hey Zoho, if you can sync my notification bell across 15 tabs using a BroadcastChannel, why can't you send a 'Data Refresh' signal the same way? We don't need a browser reload—we just need the data to sync without us clicking F5 like it's 1999." "PS:

      • What's New in Zoho Billing | January 2026

        Excited about the latest enhancements in Zoho Billing? Our January updates bring an intelligent AI assistant, smarter subscription management, and improved tax compliance, saving you time and reducing manual work. Dive into the details below to see how

      • Inserting images into Articles or Knowledgebase

        Hi, Are there any plans in improving the Knowledgebase text editor so it would allow inserting images through Windows clipboard via copy-paste? Say for example I took a screenshot using the snipping tool in Windows and I'd like to insert that image to

      • Links not functioning in Zoho mail

        Links that are included in emails I receive are not activating. Nothing at all happens when I click on them. I have researched FAQs and this forum to no avail. Any suggestions?

      • Zoho Mail iOS app update: Manage folders and tags

        Hello everyone! In the most recent version of the Zoho Mail iOS app, we have brought in support to manage(create, edit and delete) the folders and tags. Create folders Create Tags Edit/ Delete folder In addition to this, we have also brought in support

      • [Important announcement] Zoho Writer will mandate DKIM configuration for automation users

        Hi all, Effective Dec. 31, 2024, configuring DKIM for From addresses will be mandatory to send emails via Zoho Writer. DKIM configuration allows recipient email servers to identify your emails as valid and not spam. Emails sent from domains without DKIM

      • Showing the map along with mileage expense

        When you use the GPS to track mileage, it shows you the map of the actual path travelled. It would be very useful and practical to save that map with the mileage expense, so that when the report is created, it provides a map of each mileage expense associated

      • Link Purchase Order to Deal

        Zoho Books directly syncs with contacts, vendors and products in Zoho CRM including field mapping. Is there any way to associate vendor purchase orders with deals, so that we can calculate our profit margin for each deal with connected sales invoices

      • Extend the Image Choice Field

        Hi, The New Yes/No field is great for what it does, and the Image Choice Field is good but could be better with some functions from the Yes/No field. Take an example, rather than just Yes/No you want Yes/No/Maybe (Or more than 3 choices), but unlike the

      • Zoho Desk: Macro to assign Ticket to self

        Hello, We are using macros in Zoho Desk to set some fields and send a response. I would also like to assign the ticket to myself (or whoever applies the macro). I can only set a fixed agent in the macro, so I would have to create one for every agent.

      • Turn off Knowlege Base Follow options and Follower lists

        Is there a way to hide or turn off the option in the Knowledge Base for users to follow specific departments/categories/sections/articles? If not, is there a way to turn off the public list of followers for each of those things? Otherwise, customer names

      • New Feature: Audit Log in Zoho Bookings

        Greetings from the Zoho Bookings team! We’re excited to introduce Audit Log, a new feature designed to help you track all key actions related to your appointments. With Audit Log, you can maintain transparency, strengthen security, and ensure accountability.

      • Automated Task reminder

        First question: If a task does not have a reminder set, will it still send an email notification that the task is due today? If not, how can I set up an automated reminder to send the task owner an email that it is due on a certain date?

      • Zoho Support - contract notifications

        Hi, I have a few questions about using Zoho support. Is there a way to add custom contract notifications like (90 days before expiry send notification e-mail to agent and customer, then another 60 days before expiry and another 30 days.). And is it possible

      • Kaizen #230 - Smart Discount-Based Quote Approvals Using CRM Functions and Approval Process

        Hello everyone! Welcome back to the Kaizen series! Discount approvals are a standard part of sales governance. Most organizations need something like this: Discount % Required Action < 10% Auto-approve 10–19.99% Sales Manager approval ≥ 20% VP Sales approval

      • How to create a new Batch and update Stock via Inventory?

        Hi everyone, We are building an automation where a user enters batch details (Batch Number, Mfg Date, Expiry, and Quantity) into a Custom Module. I need this to trigger an API call to Zoho Inventory to: Create the new batch for the item. Increase the

      • OAuth2 Scope Error - Incorrectly defaulting to CRM instead of Analytics.

        Hello Zoho Team, I am trying to connect n8n to Zoho Analytics API V2 for a simple automation project. Despite using the correct Analytics-specific scopes, my OAuth handshake is failing with a CRM-related error. The Problem: The authorization screen shows:

      • Archive Option in Conversation View

        Hello, I have a suggestion\request to add an "Archive Thread" button in conversation view of Zoho Mail. The best suggestion I have is to put an "Archive Thread" button next to the "Label Entire Thread" button in conversation view. Most users don't just

      • Is it possible to create a meeting in Zoho Crm which automatically creates a Google Meet link?

        We are using Google's own "Zoho CRM for Google" integration and also Zoho's "Google Apps Sync" tools, but none of them provide us with the ability to create a meeting in Zoho CRM that then adds a Google Meet link into the meeting. Is this something that

      • Trigger a Workflow Function if an Attachment (Related List) has been added

        Hello, I have a Case Module with a related list which is Attachment. I want to trigger a workflow if I added an attachment. I've seen some topics about this in zoho community that was posted few months ago and based on the answers, there is no trigger

      • Email Field Validation Incorrectly Rejects RFC-Compliant Addresses (Forward Slashes)

        I've encountered a validation issue with Zoho Creator's Email field that rejects RFC-compliant email addresses containing forward slashes, and I'm hoping the Zoho team can address this in a future update. The Issue When entering an email address containing

      • Call result pop up on call when call ends

        I’d like to be able to create a pop up that appears after a call has finished that allows me to select the Call Result. I'm using RingCentral. I have seen from a previous, now locked, thread on Zoho Cares that this capability has been implemented, but

      • ZOHO.CRM.UI.Record.open not working properly

        I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",

      • Payment system for donations management

        I manage an organization where we receive donations from payers. Hence, there is no need to first create invoices and then create payments received against the invoices. What are the recommended best practices to do this in ZohoBooks?

      • Recording the deducted TDS on advance received from Customer (Zoho Books India)

        Hi, How can we record the tds that has been deducted by my customer for the advance that he has paid to me. 1) My customer has paid Rs 10000 to me as advance (Rs 9800 as cash and deducted Rs 200 as TDS). I am not able to record the tds that has been deducted

      • Changing Account Type in Chart of Accounts

        Does anyone know how to change/edit the account type for an Account name in Chart of Accounts. Zoho will not let me do this for some reason

      • Bulk bank rule creatioin

        Hi team, I am exploring Option to create a multiple bank rule. Could please suggest the option to implement this?

      • Zoho books aide

        Bonjour, je rencontre un problème avec Zoho Books. J’ai effectué une demande de support via l’interface prévue à cet effet, mais je n’ai jamais de retour. Je ne reçois ni email de confirmation, ni information concernant la prise en charge de ma demande,

      • Smart Data, Smarter Contracts — Ensuring Consistency Between Metadata and Documents

        In contract management, data accuracy is not just a nice-to-have—it is essential. A single mismatch between what your system shows and what is written in the contract can ripple into approval delays, compliance risks, and broken trust in your data. Imagine

      • Join Zoho Meeting only via Web browser and not with Zoho Meeting App

        Dear Zoho team, according to the documentation [1], Zoho Meeting only offers web view for Chrome and Firefox on a desktop. For other browsers and devices, participants can only join a Zoho Meaning with the Zoho Meeting App installed. This is a big hurdle

      • Manage control over Microsoft Office 365 integrations with profile-based sync permissions

        Greetings all, Previously, all users in Zoho CRM had access to enable Microsoft integrations (Calendar, Contacts, and Tasks) in their accounts, regardless of their profile type. Users with administrator profiles can now manage profile-based permissions

      • Analytics & Reporting Improvements + Export Bug

        Hello, I would like to raise several important product suggestions and issues regarding Zoho Expense: 1. Filter in Admin View → Analytics → Expense Details → Receipt Is it possible to add a filter that allows us to prioritize or sort reports that have

      • AI Search and Record Retrieval Inside Zoho Creator – Is This Possible?

        Is it possible to integrate an AI assistant into Zoho Creator that can intelligently search, retrieve, and analyze records within the application’s forms and reports? Can AI access and query existing Creator data securely using Deluge or APIs to provide

      • I have a requirement to integrate Zoho Books with Zoho Projects at both project and task levels.

        Currently, when i create transactions in Zoho Books (Expenses, Invoices, Bills), we can only map them at the project level. However, our requirement is to: Map records at both project and task levels Sync these transactions back to Zoho Projects under

      • Scheduled AU Data Center Database Version Upgrade for Zoho Forms

        Dear Zoho Forms' users, We would like to update you on a scheduled AU Data Center database version upgrade for Zoho Forms. Find the schedule below: Migration window: Sunday, 22nd February 2026 12.00 AM to 12.30 AM AEDT This migration is a part of our

      • Cannot get code to work with v2.mergeAndStore!

        Please can someone help me pass subform items into a repeating mail merge table row using v2.mergeAndStore? I have a mail merge template created in Writer and stored in Workdrive. This template is referenced by a custom CRM function which merges all of

      • Hotmail is blocking the zoho mail IP

        Greetings, Since last Tuesday (5 days ago today) I wrote to Zoho support and I still haven't received a single response (Ticket ID: 2056917). Is this how you treat people who pay for your email service? I am making this public so that those who want to

      • Zoho Bookings and Survey Integration through Flow

        I am trying to set up flows where once an appointment is marked as completed in Zoho Bookings, the applicable survey form would be sent to the customer. Problem is, I cannot customise flows wherein if Consultation A is completed, Survey Form A would be

      • Zoho CRM Community Digest - December 2025 | Part 2

        Hello Everyone! During the final weeks of December, Zoho CRM introduced updates that not only enhanced product capabilities but also offered deeper guidance through Kaizen posts. This section highlights what was released and shared in the last two weeks

      • CRUD actions for Resources via API

        Hello, is it possible to perform CRUD actions through the API for Resources? We want to create a sync from Zoho CRM Car record to Bookings resources to create availabilities for Car bookings. For Test drives, not only the sales person needs to be available,

      • Next Page