Step-by-step guide to create and embed a client feedback form on your business website

Step-by-step guide to create and embed a client feedback form on your business website

Create a fillable client feedback form in Zoho Writer and embed it on your business website. This form will help you collect feedback from your clients efficiently to support the continuous improvement of your services.
 
Scenario: Say you own a web design business and want to gather feedback from your clients after project completion.

Watch this video tutorial for detailed step-by-step guidance

Create the Form

  1. Navigate to Zoho Writer and click Create new > Fillable Templates > Create from scratch.
  2. Create a fillable form template by inserting a field from Automate > Fields and Buttons. Here are a few examples of fillable form fields:
    1. Single Line Text: Client Name
    2. Single Line Text: Project Name
    3. Radio Buttons: Rating (1–5)
    4. Multi-line Text Area: Feedback Comments
    5. Multi-line Text Area: Suggestions for Improvement
    6. File Upload Field: Attachments or screenshots, if any

  3. Mark some of the fields like the Client Name and Project Name as mandatory to fill.

Configure On Submission Actions

You can choose any submit action from the list of available options. In this example, let's choose to save the responses to a Zoho Sheet.

Embed the Form

  1. Generate a publishable link or embed code by clicking on Publish & Embed under Finish.
  2. Add the generated link or embed code to your thank you page or a dedicated feedback page on your website.
Embedding fillable forms is supported only for accounts with a configured custom domain. Learn how to configure a custom domain.

This form will collect your client feedback, customer inquiries, or any other type of information, and save the form responses to the selected Zoho Sheet, which you can use strategically to improve your business.
 
We hope this article was helpful! If you have any questions or need further assistance, just write to us at support@zohowriter.com or support@eu.zohowriter.com.
 
Stay tuned for more!
 
Until then...
 
Happy automating!

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