We've revised the pricing model of CRM portal user licenses

We've revised the pricing model of CRM portal user licenses

Hello everyone,

We’re making important updates to our pricing structure for portal user licenses, effective from the next payment cycle. The new slab-based pricing is as follows:


Previously, these portal user licenses were priced at $5/ user/ month.



As your portal user base expands, our revised pricing model ensures that your per-user costs decrease, making it easier and more cost-effective for you to scale.

Let's say you have a portal for your retailer network. You purchase 15,000 portal user licenses for these retailers.
  • Total cost at the previous price ($5 per license per month): $75,000
  • Total cost with the new slab-based pricing for 15,000 licenses: $26,000
  • Savings: $49,000 (65% reduction in cost per month)
Notes
Availability
Editions: Enterprise | Ultimate
DCs: All
Release plan: This slab-based pricing is updated for CRM and CRMPlus users. It will be live for Zoho One users in a week.
[Update | 21 Aug 2024] This change is now live for Zoho One users as well.

Upcoming change

Notes
[Update | Jan 2025] This change has been released to all users. Please check this announcement for more details.

In the next update, you will be able to invite 1,000 portal users for free. As you know, you can have a maximum of five portal user types in your portal. You can invite up to 1,000 portal users (for free) across these portal user types.


Previously, the first portal user type was free for 10,000 users. But you could only use it to invite customers in the Contacts module. With the new change, you now have the flexibility to invite users across any portal user type, giving you greater control over your resources.

We expect the reduced number of free invites to be balanced by improved flexibility in using those free invites across portal user types, revised pricing that reduces per-user costs as you scale, and enhanced capabilities for portal users. For example, they can now be a part of blueprints and access kiosks via custom buttons.

To ensure there is no disruption for our current customers, all users already invited under your 10,000 free user invites will continue to be free. You won't see any changes in your costs for these existing users.

Moving forward, any portal user licenses you’ve already purchased or will purchase in the future will be covered by our new, more flexible pricing model. This ensures that you only pay for the additional users you add beyond your current usage.

We understand that changes can bring questions, and we’re here to help. Please add your queries as comments, and we'll get back to you as soon as possible.

      • Recent Topics

      • Narrative 16: Simplify with workflows

        Behind the scenes of a successful ticketing system: BTS Series Narrative 16: Simplify with workflows What is a workflow? A workflow organizes business tasks in a defined sequence that makes each step clear to all participants. This ensures work is completed

      • Zoho Invoice Customer Login Portal

        Are there any plans for a customer portal to Zoho Invoice, ala Freshbooks?  I would like customers that I invoice to be able to login to review invoices and invoice history.  I have not switched from Freshbooks for this very reason.

      • Random Leads are being created

        Hi, Every few days I am getting random leads that are being created with no form interactions at all. The email addresses are from obvious spam, such as 'Easymerchantsx'. When I look at the timeline, there is a Visit record and then a Lead Created record,

      • Print a price list or price book

        Hi Community. Am I right in concluding that Zoho has no functionality to print a price list from either Zoho CRM, Zoho Inventory or Zoho Books? I won't get stuck on the fact that Zoho doesn't sync price books between Zoho CRM and Books/Inventory (more

      • Bar Chart -- sort X-axis

        Hi! I created a bar chart ("Top 10 Products by Revenue") X-axis: Product Name Y-axis: Revenue Filter: Revenue - Top 10 Here's a picture: http://screencast.com/t/ZTJlZTdkNz The x-axis is sorted alphabetically by Product Name. How can I force it to sort numerically by Revenue?

      • ZoHo Flow Custom Function not Processing JSON

        JSON is being escaped and converting all the quotes in the JSON to '"' Here's the Code: void InsertRowInE123EligibitySheet(map input) { rawData = get("data",""); decodedData = rawData.htmlDecode(); data = decodedData.toMap(); sheet_id = "ID GOES

      • Managing functions

        Can someone let me know if there are any plans to improve the features for managing functions in CRM? I have lots of functions and finding them is hard. The search only works on the function name and the filter only works on function type. I have created

      • Zoho FSM - Service Appointment Trouble Adding Field Agent

        Hello, I just started using Zoho FSM and I'm currently adding older work orders from prior Field Service application I use. The work order that im trying to add is from an earlier date, and when I try to add a field agent to a service appointment it does

      • 年内最後のユーザー向けイベント：5名限定！ 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ (12/18)

        ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 12月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 参加登録はこちら（無料） https://us02web.zoom.us/meeting/register/QHn6kJAcRs-znJ1l5jk0ww ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした「Zoho ワークアウト」を開催します。

      • How do I get my account id?

        Hello, I followed the instructions to get a list of accounts of the currently authenticated user (which is me, and I am logged in). But when I follow the below instructions I get the following error: ERROR: {"data":{"errorCode":"INVALID_TICKET","moreInfo":"Invalid ticket"},"status":{"code":400,"description":"Invalid Input"}} Instructions that I am following: GET - User account details Purpose The API retrieves the list of accounts of the currently authenticated user.  Request URL  http://mail.zoho.com/api/accounts

      • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

        I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

      • Zoho Quartz Screen Recording

        Hello, can we get access to Quartz, please, as a standalone solution? It would be great for creating training videos for current and future staff on how to use Zoho software according to our company requirements. Thank you

      • auto close automated alert tickets which are similar

        Hello ZOHO Community, we are using ZOHO Desk to process automated monitoring alerts. Scenario: Our monitoring system creates a ticket when a threshold is exceeded, e.g. Subject: Computer 1 – CPU usage 100% – Error A few minutes later, once the issue resolves

      • Maintain knowledge base integrity by moderating article comments

        Hello everyone, A knowledge base provides a self-service platform where customers can refer to articles, user manuals, and other resources to learn about the company's products or services and troubleshoot problems. Often, readers leave a comment on the

      • Making another calendar your default calendar

        I am trying to make another calendar my default calendar when I add events to it. It keep going to a single calendar, I need it to go to my google calendar by default, as this is linked to other services / websites. I cannot find an option to make it

      • Option to Delete Chats in IM

        Currently, there is no option to delete any chats in IM, regardless of their source.

      • Referencing a cell from another sheet

        My workbook has multiple sheets. Each sheet has some calcluated totals in certain cells. The front master sheet has a list of everything that is detailed on the other sheets, with the totals. These could change at any time, so the totals need to be references to the other cell's value, not a fixed number. So on the master sheet, I put in =, then go the other sheet and choose the cell and hit Enter. In regular Excel, this works. But in the Zoho sheet, it doesn't work. I have to edit the result by

      • Group mail for external email addresses

        Hello, I was just wondering if the Group mail feature works with external email addresses - e.g. gmail.com or a completely different domain? it seems only internal addresses (hosted with Zoho) receive the mail. Thanks, Oliver

      • The email address you have entered belongs to a different deployment/region.

        Hi, I am trying to create the user - mprust@crombiecomputers.co.uk but keep getting the message below -  The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance. Look forward

      • Use Zoho Flow Credits for CRM ‘Actions by Zoho Flow’

        Hello Team, We would like to submit a feature request regarding credit usage for “Actions by Zoho Flow” in Zoho CRM. Use Case: We are Zoho One users and actively use Zoho Flow, where our organization has 52,000 Flow tasks per month. In Zoho CRM, we use

      • Unusual activity detected from this IP. Please try again after some time.

        Hello Zoho admin and IT team We are a registered website in Eloctronic services and we been trying to add our users to the zoho system but this issue faced us ,, hope you unlocked us please.

      • Alert if a field is ticked.

        Hi There, We have two modules named Opportunities (Deals) and End Users (CustomModule1), as per the image below. Within Opportunities, we have a lookup field that looks up from the End Users Module. We are looking to get an alert either via email or another

      • Zoho CRM Analytics - Allow To Reorder Dashboards

        I would like to suggest that you add the ability to reorder dashboards in the Analytics Module. I can see that this has been requested some time ago, the latest 9 years ago. I am not sure if this is a big or small endeavor, but such a small fix can go

      • Sending a Template to Sign

        hi, trying to send a template to be signed using this as a test: $accessToken = "1000.xxx" $templateId = "1234" $uri = "https://sign.zoho.eu/api/v1/templates/$templateId/createdocument" $payload = @{ templates = @( @{ template_id = $templateId request_name

      • Adding Choices in a Sub-Form Dropdown

        Hi, Has anybody tried Adding Choices to a Dropdown in a Zoho Creator Sub-Form programmatically? My Deluge code adds rows to a subform with 2 fields A and B. A - text field. B - dropdown. My Deluge script adds the row and displays A successfully. For the

      • Zoho CRM Email Templates 100% Width No Background How?

        Hi, On the Zoho CRM Email Templates in setup > customization > templates > new templates > I choose blank template, but still it puts in a gray background and a max width for the email. I just want to make an email that looks like an email I would send from gmail that has no background or max width. How do you do this? 

      • Checking client unsubscribe details

        Hi team, Can you please let me know where we can check if a client has unsubscribed, along with the date and time it was done? If this information is not available at our end, please help confirm the unsubscribe date for the below email ID from the backend:

      • Optimum CRM setup for new B2B business

        Can some advise the most common way to setup Zoho CRM to handle sales for a B2B company? Specifically in how to handle inbound/outbound emails. I have spent hours researching online and can't seem to find an accepted approach, or even a tutorial. I have

      • Scan and Fill CRM Lookup Field

        Not sure if there is a reason why this isn't possible or if I'm just missing it. But I would like to be able to use the scan and fill feature on the mobile app to prefill the CRM lookup field and fetch the rest of the data in the form.

      • Customer Management: #2 Organize Customers to Enhance Efficiency

        When Ankit started his digital services firm, things felt simple. A client would call, ask for a website or a one-time consultation, Ankit would send an invoice, get paid, and move on. "Just one client, one invoice. Easy.", he thought. Fast forward a

      • Zoho Mail and Zoho Flow integration to automatically create ToDo tasks from outbound emails

        How do i setup Zoho Mail and Zoho Flow integration to automatically create ToDo tasks from outbound emails

      • Attachments between Zoho and Clickup, using Flow.

        Olá suporte Flow, tudo bem ? Estamos usando o flow para integrar Zoho Desk com o clickup. Não localizamos a opção de integrar anexos entre do zoho Desk para o clickup. Gostaríamos de saber se migrando para o plano pago, teremos suporte para fazer a integração

      • Adding an Account on Zoho Mail Trigger in Zoho Flow

        I'm trying to create a flow using the zoho mail trigger "Email Receive". My problem is that when I select this trigger, it only shows one account from the account dropdown. I'm planning to assign it on a different email. How can I add other email ad

      • Linnworks

        Unless I am missing something, the Linnworks integration is very basic and limited. I have reached out to support but the first response was completely useless and trying to get a reply in a timely manner is very difficult. Surely I should be able to

      • Test data won't load

        I am using a Flow to receive orders from WooCommerce and add them to a Zoho Creator app. I recently received an order which failed, and when attempting to test the order I found that it just shows a loading animation and shows up in the history as "queued."

      • AddHour resets the time to 00:00:00 before adding the hour.

        Based on the documentation here: https://www.zoho.com/deluge/help/functions/datetime/addhour.html Here's my custom function: string ConvertDateFormat(string inputDate) { // Extract only the date-time part (before the timezone) dateTimePart = inputDate.subString(0,19);

      • WhatsApp Link is not integrating

        Hello, I am using zoho flow. when new row added in google sheet it sends email to respected person. In email body I have a text "Share via WhatsApp". behind this text I putted a link. But when the recipient receives email and wants to share my given info

      • Zoho flow - Webhook

        If I choose an app as a trigger in Zoho Flow, is it still possible to add a webhook later in the same flow?

      • Zoho Flow + Bigin + Shopify

        We are testing Zoho Flow for the first time and want to create a flow based in first purchases. When a client makes his first order, we're going to add the "primeiracompra" (first order) tag to his account in Shopify (it's not efficient, but that's the

      • Is it The Flow? Or is it me?

        I want to do some basic level stuff, take two fields from a webhook, create a zsheet from a template using one field with date appended, create a folder using both fields as the name, and put the zsheet into that folder. I was going to elaborate - but

      • Next Page