What's New in Zoho Subscriptions - December 2019

What's New in Zoho Subscriptions - December 2019

Hello Everyone,

We've been busy refining your subscription management experience during the past few months with both feature updates and under-the-hood performance improvements. Read on to know what's new in Zoho Subscriptions this December:

Pause & Resume Subscriptions

One of our most requested features is finally here! You can now pause and resume your customers' subscriptions. Use this feature instead of canceling and re-activating subscriptions for customers who need a temporary break. Pausing subscriptions won't affect your churn reports and can be automated by configuring a schedule. Learn more.




Set a Favicon for Custom Domains

If you've enabled custom domain mapping for your organization, you can take your branding one step further by setting a favicon for the customer portal and the Zoho Subscriptions' web app. A favicon is the logo that appears on browser tabs and will be visible to you and your users whenever you access Zoho Subscriptions and to your customers when they visit the customer portal.



Support for iDeal on the Hosted Payment Pages

The iDeal payment option via the Stripe integration, which was previously available from the customer portal, is now supported on the hosted payment pages as well. It will be available on public hosted payment pages by default if your organization's country is set to the Netherlands and your base currency is Euro. If your organization is not configured this way, you can use API hosted payment pages for customers who are in the Netherlands and have their currency as Euro.

Change VAT Treatments at the Transaction Level

You can now change the tax treatment of individual subscriptions for VAT MOSS enabled organizations. You will also be able to set this tax treatment as the default for customers. These changes are applicable only for the UK and Global editions of Zoho Subscriptions.




Open Hosted Payment Pages on the Same Tab

If you use Zoho Subscriptions' Embed Widget to direct customers to your hosted payment pages, you can choose whether to open a hosted payment page on the same browser tab or on a new tab. Simply change the open_inSameTab node in your widget's embed code to "true" if you want to open the hosted payment page on the same tab as the widget.



Multi-currency Support for Razorpay (Indian Edition)
The Razorpay integration now supports transactions in currencies other than your organization's base currency. With this, your customers will be able to make payments in foreign currencies from invoice payment links, the customer portal and API hosted payment pages. Learn more.

Attach Invoice PDFs to Payment Initiated Emails

The Payment Initiated email that's sent to your customers when they've made a payment via ACH or Direct Debit, can now be configured to include a PDF copy of the invoice along with the email. To enable this feature, write to us at support@zohosubscriptions.com.

Go ahead and give these features a try and let us know what you think in the comments below. We'd love to hear from you. Stay tuned for more updates along with our year-end wrap-up next month. Happy holidays!

Cheers,
Varun Steven
The Zoho Subscriptions Team

    • Sticky Posts

    • What's New in Zoho Billing - February 2024

      Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with Plans

    • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

      Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,

    • Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

      Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,

    • Introducing: SMS notifications via Zoho Subscriptions

      Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.

    • What's new this December in Zoho Subscriptions

      The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk allows your customer support executive to access customer details in an instant. You will be able to view the customer information from Zoho Subscriptions right from your ticket view. On enabling the integration, you will be able to: Get your customer

      • Recent Topics

      • What are the create bill API line item requiered fields

        While the following documentation says that the line items array is requiered it doesn't say what if any files are requiered in the array. Does anyone know? API documentation: https://www.zoho.com/inventory/api/v1/bills/#create-a-bill I'm trying to add

      • Cannot connect to imap.zoho.eu on iOS26

        Hey, I recently migrated to another iPhone and since then use iOS26. Every since then, I was not able to connect to "imap.zoho.eu" from Apple Mail. I tried deleting the account and adding it again, did not work. I tried creating an app password, didn't

      • Personalize your booking pages with Custom CSS

        Greetings from the Zoho Bookings team! We’re introducing Custom CSS for Zoho Bookings, designed to give you complete control over the look and feel of your booking pages. With this new feature, you can upload your own CSS file to customize colors, fonts,

      • Marketer's Space: Plan smarter with Zoho Campaigns' Calendar

        Hello Marketers, Welcome to another post! Today, we'll talk about a discreet yet significant feature that's neatly tucked inside Zoho Campaigns: the calendar. It might look like an optional but somewhat unnecessary feature that you can use occasionally,

      • Accounting for Territories

        We have different territories i.e. Europe and US and although we can manage the sales process for each and allocate different currencies in the CRM - we want to keep the accounting separate for each territory as there are different reporting and accounting requirements - is there any way to do this?   We want to avoid having two separate instances of zoho.

      • User

        If user is already part of manage engine endpoint central , what hapens when i try to add them to another Zoho org / directory? Are these users added as external users?

      • Create static subforms in Zoho CRM: streamline data entry with pre-defined values

        Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple

      • Outlook - Zoho CRM Calendar Integration

        I'm facing an issue integrating Outlook with Zoho CRM. Has anyone successfully connected their Outlook to Zoho, and are all your meetings and emails being captured correctly in the CRM? Any insights or troubleshooting tips would be appreciated

      • 【Zoho CRM】ポータル機能のアップデート

        ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、ポータル機能のアップデートをご紹介します。 ポータル管理の新機能「自動招待」により、Zoho CRMからポータルへの招待を自動化できるようになりました。これまで必要だった、ユーザーごとの手動設定は不要になります。設定した条件に基づいて、対象ユーザーに自動で招待が送信されます。 ポータルの新機能 条件に基づく自動招待：指定した条件を満たすユーザーに、自動で招待を送信 招待設定：招待メールの言語を選択し、言語ごとに条件を設定可能

      • Contact data removes Account data when creating a quote

        Hi, Our customer has address fields in their quote layout which should be the address of the Account. They prefill the information, adding the account name - the address data is populated as per what is in the account - great. However when they then add

      • Export all of our manuals from Zoho Learn in one go

        Hi, I know there's a way to export manuals in Zoho Learn, but I want to export everything in one go so it won't take so long. I can't see a way to do this, can I get some assistance or is this a feature in the pipeline? Thanks, Hannah

      • Automation#31: Automate Splitting Names for New Contact Records

        Hello Everyone, This week, we present to you a custom function, which allows you to split the first and last names from the user's email ID based on the separator used in the ID. Having grown into a large firm, Zylker Techfix aims to optimize its processes,

      • Automatically remove commas

        Team, Please be consistent in Zoho Books. In Payments, you have commas here: But when we copy and paste the amount in the Payments Made field, it does not accept it because the default setting is no commas. Please have Zoho Books remove commas autom

      • Project Change Orders and Additions

        We are in the process of migrating from QuickBooks Online to Zoho Books. We have Zoho One and like the ability to sync all of our data across everything. And I like that projects work in a way that's less dumb than QuickBooks. I'm trying to figure out

      • ZOHO Desk - Description of slave ticket disappeared after Merge

        Dear Support, On Zoho Desk the description of a ticket disappeared after merging two ticket. The one which was the slave one completely disappeared. The problem that in this description there was an image which i had only on Desk in that ticket. Could

      • How do I insert a cross-reference link to a different section within one Knowledge Base article using Zoho Desk?

        I would like to insert a link within a Knowledge Base article to a different section of that same article. The section I want to link to is formatted with the Heading 3 style and is displayed within my TOC. However, I do not see any way to add a link

      • Problem Adding Facebook Account

        Hi, I'm new here, I'm having trouble setting up my Facebook account as a social channel. I think the issue is down to how my Facebook is set up, which is pretty confusing. I have a personal Facebook account (let’s called it A) which is my main Facebook

      • Zoho Desk Teams App is not loading

        Hi Zoho Desk support. Need an assistance on the Zoho Desk Teams app. Once I click View Ticket, it isn't showing anything. Kindly refer to attached: ZohoDesk Teams App_View Ticket Error.jpg For our Dashboard, we are still experiencing the same issue. Kindly

      • Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

        Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able

      • Which WhatsApp API works seamlessly with Zoho CRM?

        I’m exploring WhatsApp API solutions that integrate seamlessly with Zoho CRM for customer communication, lead nurturing, and automation. I would love to hear insights from those who have successfully implemented WhatsApp within Zoho CRM. My Requirements:

      • Allow people to sign a zoho form by using esign or scanned signature

        Allow people to sign a zoho form by using esign or scanned signature

      • Button to Reapply Filters on Sheet(s)

        I wrote a macro that I attached to a button to reapply the filters on all my sheets and it says it works, but it doesn't actually do anything. What is wrong with it? Is there another way? Or even make it work for one sheet? Sub UniversalFilterRefresh()

      • Integrate Multiple ZohoBooks organization with zoho projects

        We have successfully connected our Zoho Books with Zoho Projects for synronizing timesheet data. Our Business specialty is, that the staff of the Main company (A) is working on several projects, but the Clients are sometimes contracted and paying to a

      • Zoho OAuth Connector Deprecation and Its Impact on Zoho Desk

        Hello everyone, Zoho believes in continuously refining its integrations to uphold the highest standards of security, reliability, and compliance. As part of this ongoing improvement, the Zoho OAuth default connector will be deprecated for all Zoho services

      • How do I add todays date to merge field

        I don't see any selection of todays date when creating a letter. Surely the date option of printing is standard? John

      • Tracking Emails sent through Outlook

        All of our sales team have their Outlook 365 accounts setup with IMAP integration. We're trying to track their email activity that occurs outside the CRM. I can see the email exchanges between the sales people and the clients in the contact module. But

      • Whats that

        Price?

      • The same Contact associated to multiple Companies - Deals

        Hi, I would like to know if there is an option to associate the same contact with multiple companies (two or more) deals, using the same contact details for all. This is because we have contacts who are linked to different companies or branches of the

      • Portals-Adjust Column Sizes

        I am trying to adjust the column widths in Portals tabs. Columns that don't need to be wide are wide and longer ones are very short. I thought adding more to the digits box in Edit would widen them, but it doesn't. Anyone know how to adjust these?

      • Add link/button to open approved record from approval list and detail views?

        Hi, How do I allow users to click on an approval record and open that submission? For example, userA submits a quotation then userB approves/rejects. They both can see the quotation on "completed task" list & detail views, but there's no way for them

      • record submitted from creator and invoice is creating in books , but the workflow of books is not tiggering on create of record in books

        record submitted from creator and invoice is creating in books , but the workflow of books is not tiggering on create of record in books headermap = Map(); headermap.put("X-ZOHO-Execute-CustomFunction","true"); response_inv = invokeurl [ url :"https://www.zohoapis.com/books/v3/invoices/fromsalesorder?salesorder_id="

      • Prevent editing of a record after getting approved/rejectedr

        Hi, I'd like to block any user from editing a record after it was approved or rejected, how can I do that?

      • Formula Field/Campo de Fórmula

        Hello everyone, I have a purchase requisition form in which each department submits a request, and the request is automatically routed to the person responsible for that department. In this form, I have several fields with the following link names: Quantidade1,

      • Formatting Problem | Export to Zoho Sheet View

        When I export data to Zoho Sheet View, ID columns are automatically formatted as scientific notation. Reformatting them to text changes the actual ID values. For example, 6557000335603071 becomes 6557000335603070. I have attached screenshots showing this

      • Feature Request - The Ability to Link A Customer with a Vendor

        Hi Finance Suite Team, Many businesses buy and sell products from the same companies or individuals. For example, a car sales business may buy a car from a member of the public, and that member of the public may also buy a new car from us. This makes

      • Long table name (sync from Zoho Creator)

        Dears, How can I remove the suffix in parentheses? These tables are synced from Zoho Creator and are treated as system tables, so their names cannot be changed. This issue makes the aggregation formulas look awful.

      • [Free Webinar] Learning Table Series - Streamlining incident management process with Zoho Creator

        Hello everyone, We’re excited to invite you to another edition of the Learning Table Series webinar. As you may already know, we've moved to a purpose-based approach in the Learning Table Series this year. Each session now focuses on how a Zoho Creator

      • Unattended - Silent

        How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?

      • Text snippet

        There is a nice feature in Zoho Desk called Text Snippet. It allows you to insert a bit of text anywhere in a reply that you are typing. That would be nice to have that option in Zoho CRM as well when we compose an email. Moderation Update: We agree that

      • Marketing Tip #18: Make your online store mobile-friendly to improve traffic

        Most online shoppers browse on their phones first. If your store is hard to read, slow to load, or tricky to navigate on mobile, they’ll bounce fast. A mobile-friendly store doesn’t just look nice; it improves engagement, reduces drop-offs, and helps

      • Next Page