Zoho Campaigns Comunidad

• Tip of the week 89 - Stride into the new year with our new Workflow updates

  You are close to the end of this year and are hoping to carry forward your email marketing enthusiasm to 2022. Our new updates in workflows will help you realize that feat by letting you automate your email campaigns with more focus on the contacts' tastes

• i can't intergrate Google Analytics and Zoho campaign

  I tried to intergrate GA and Zoho campaign but error occured. ( i attached the image) what should i do ? Sorry for my bad English. 

• Autoresponder not working

  I can't get the autoresponder to work at all. The test contact comes in successfully and gets added to the right list, but the autoresponder is NOT sending emails. When I check the report, under Denied Contacts, it lists all the new test contacts under

• can't add contacts

  I have tried importing contacts from a file, but it doesn't work. My file has just 3 fields: first name,last name,email address When I put that header at the top of the file it won't import. I have tried .csv .xls and .xlsx. None worked. What exactly should the header be in order for this to work. I have also tried selecting fields in the map fields page, but that didn't work either.

• Your ZSC key is no longer valid. Change your ZSC key for the already configured CRM account.

  We just update our email associate with our account in zoho crm and zoho campaign. Our problem right now is in the Zoho Campaign Settings-> integrations the email there is the previous email that we used. I try to add the new email that we are using now but the problem is it says that the user is already exist. Confusing

• Sending Test Email Not Working - "Failed to send test email. Please try again later." Error

  I am trying to send a test email out to my email address in order to review it before I blast it out to my list, but every time I try and send the test, I get the following message: Failed to send test email. Please try again later. Can someone assist

• Reply to address on Campaigns not working

  We have created a campaign and chosen one of our email addresses as the REPLY TO email address The email received in the inbox when "replied to" has a very long zoho email address. When the user replies to the email it bounces (see message below). how

• SOLVED - Please explain how 'Wait' work in Automation > Workflow

  Hello I have been using Workflows for a while, but still not sure I understand how the Wait option works when checking 'Enable specific wait period'. 1. The following is obvious 'wait an hour before doing the action' 2. But what about this? Is it a) wait an hour and then, on Monday at 12:30 do the action, or b) wait an hour from 12:30 on Monday and then do the action, or c) wait until 13:30 on Monday and then wait an hour before doing the action? Thanks

• Zoho Campaign Google Analytics Report - 'Error Occurred. please try again.'

  Hello, I am trying to integrate google analytics with Zoho Campaigns. I am following the guide at: https://help.zoho.com/portal/en/kb/campaigns/user-guide/reports-and-analytics/articles/google-analytics I have followed the prompts at Reports > Google

• How to add an iframe in a campaign

  Hi, I would like to add in my campaign, some content that comes from our website. Is there a way for that? I tried with html code by using <iframe> but wo results. Any idea ? Thanks, Benoît

• Unsubscribing page

  How can I create and customize unsubscribing page? 

• 'Opened any emails' segment criteria

  When creating a segment, there is a criteria option called "Opened any emails". I can't get this to work or find any instructions on what Campaigns is expecting me to put as the dropdown or in the text box on the right (see screenshot). Please can someone

• How to use tags to create Campaigns lists and email clients?

  Hi, How can I use tags (from Contacts) to dynamically create marketing lists and email my clients regularly? I really hope that the option is not to create a manual list every time because this is just not manageable.  I know how to create segments but

• Child campaign - send to recipients that have NOT clicked

  I want to send a Child Campaign to recipients who have opened but not clicked on a link in the parent campaign. I cannot see an option for this - see screenshot. How can I do it please? (It is for a webinar event and I want to target recipients that have

• Zoho Campaigns not recognizing Zoho CRM currency fields

  Hey Team, We are now creating campaigns involving currency fields in Zoho CRM. When I tried to sync all currency fields, it does not show any amount in the Campaigns custom fields. I checked in Campaigns and it seems like all currency fields were set as long integer or text. I tried creating a custom field but there is no currency field. Can you advise on how to sync CRM currency fields into Campaigns?

• Currency Field in Zoho Campaign

  I am not seeing a currency field option and I need to add a merge tag for a dollar amount. I want it to be formatted with commas like $1,000.25 instead of 1000.25. I used the long integer option and that does not work. Please help!

• Repeat Workflow for a Contact?

  Hi, I was just told by Zoho Support that a contact cannot go through the same workflow twice, but I'm having a really hard time believing that.  For example, we set up a "Thank You" email workflow that we trigger when a customer purchases from us. I was told that the customer cannot go through that workflow again? Does Zoho not realize businesses need to send the same information or workflow to a customer more than once over the customer's lifetime with the company? Every other CRM we've worked with

• Introducing Topic Management in Zoho Campaigns

  Hello all,  We are glad to announce one of the most significant updates we had been looking to bring in our product—Topic Management, a setting that helps you improve subscriber satisfaction by letting them choose what they want to see in their inbox.  So far, your subscribers would have been setting up their email preferences by choosing the mailing lists that they want to join. But, your subscribers would be more likely to engage with you when you display a name that curates their interest rather

• Hard Bounce List

  Hello I recently sent some test e-mail campaigns to internal company colleagues. Owing to some e-mail authentication issues with our company domain, these internal contacts have bounced three times and have been added to a hard bounce list, meaning I can no longer send e-mail campaigns to them. Now that the domain authentication issues have been resolved, I need to be able to send e-mail campaigns to my internal colleagues, but the system will not let me because of the contacts' hard bounce status.

• Campaign export, do NOT create password by default.

  This is a nuisance.  Someone answered it relates to GDPR.  But it is the only place in entire Zoho it does this.  And the solution for that would be stating we are under GEPR.  I end up having to resend so many exports (to my own computer for my own use)

• Campaign Syncing With ZohoCRM Contacts Only Showing for Main Account User

  Our main account user 6B Architect has setup sync to pull all contacts from ZohoCRM but no contacts show for any of the other Standard Admins setup in the Subscriptions system. I don't see any permissions or setting I can change that will enable all users

• mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header

  mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header..  When I am trying to send my 1st regular campaign it shows in the mail info header that mailed-by: eu.zcsend.net but I don't want to show this in my campaigns please help me

• Exporting Contacts

  Hi, I was wondering why it will ask a password once I export the contacts in Zoho Campaign. Before, it will not appear in WinRAR and won't ask a password.  Please refer to the screenshot below.  Regards, Catherine 

• Create custom template with repeating options and edit blocks

  Is it possible to create a custom template (HTML) for ZOHO campaigns with locked parts like the header and the footer and make other parts editable or repeatable. Just like in any other email system like for example mailchimp? like so. So you can add

• Zoho Campaigns Update: Email deliverability knowledgebase

  At Zoho Campaigns, we know that the success of your email marketing handle largely depends on email deliverability. The best way to achieve email deliverability is by adopting hygienic email sending practices and staying updated with the latest trends.

• High delivery time for Email campaigns

  Hi there, I have just started sending email marketing campaigns via Zoho but the last 2 ones took around 4-5 hours for full delivery. Is that normal? I used to send with other softwares and would take max. 30 minutes. My list is aprox. 18k Best, Bruno

• Holiday email tip - A starter kit to craft your Christmas emails

  We can almost hear the Jingle Bells ringing as the Christmas season is fast approaching. Hence it's the right time to jot down ideas to put a smile on your customer's face through a creative Christmas email marketing strategy.   Since your customers are

• Leads converting to contacts

  We are creating mailing segments but want to differentiate leads from contacts. I've noticed that in doing this we are seeing some leads appear within the contact mailing list after conversion. When leads get converted, are they removed from the leads

• Cannot import WooCommerce customers into Zoho Campaigns

  Hello, We are trying to set up an automated email sequence that will go out to our WooCommerce store customers. I can't get the complete list of customers to sync with Zoho Campaigns though. It syncs completely with our Mailchimp account but not with

• My "trigger" panel disappear from my workflow ...

  Hello, I want to add a trigger to an email sequence, but the "trigger" panel has disappeared when I want to modify ...I used a predefined template to create this sequence, is that because of that? Thank you. I have attached a screenshot to you

• Start an email sequence for a list

  Hello, I am new to Zoho. And I wanted to create a first emailing sequence for a list of 500 subscribers. I created an "automation" from a template with a form input and a list input. I connected the correct list to automation. But I can't get my streak

• The contacts' subscription status cannot be updated now as it was recently changed. You can update it on Nov 02

  Every time I try to change the subscription status for some contacts it gives me this error, keeping in mind that I didn't make any change to these contacts in the past few days, what should I do?

• Remove or make optional 'Unsubscribe' Footer for Campaign Emails

  We were told (by Zoho) that it’s not possible to remove the footer on email campaigns. However, we believe that campaign success depends on whether or not the email looks like a system-generated email (thus spam) or a personalized looking email, e.g.

• How can I download my images from my campaigns library?

  I have a number of assets and images in my campaign library.. How can I download my images from my campaigns library?

• Scheduled Campaign Sent Early

  I scheduled a campaign to send on October 28th at 2:25pm based on my time zone.  We needed to make one more edit to the content and when I went into the campaign to edit the content, it said the campaign was already started. Why / How could this hap

• How to see daily sending activity reports by campaigns

  Dear Team, I am trying to create a report that shows how many emails are sent in each campaign daily from Zoho CRM. When I connect Zoho Campaign to Zoho CRM, the table which is generated shows only the last date of sending and the total number of emails

• How to delete Zoho Campaigns account

  Hi, I accidentally went into my company Zoho account to the home page and  set up a Campaigns account by mistake. I was trying to access our company Campaign area but was not linked to it yet. Now my administrator cannot link my company account ID to our company Campaign account because I have accidentally set this up. How do I fix this? Thank you Vanessa

• Eventbrite Campaign

  Hi, can anyone tell me why when I try and create an Eventbrite Campaign in Zoho Campaigns, it doesn't give me the option to choose an Eventbrite Template and pre-load the event information in the email? I have selected the event on the event section and

• Is it possible to format an alternative text for picture?

  Hi, If user's email client doesn't load linked pictures we can display an alternative text instead of the picture. It will be very helpful to format the text like a regular text in campaign body message. I mean the basic options (align, size) of the letters.

• Registration form : how to prevent gmail/hotmail to register ?

  Hello I would like to prevent personal emails (gmail, hotmail, yahoo, etc) from registering to a Zoho Campaigns Form. Is it possible in the Form options ? or maybe in a workflow? Thanks Alex

• Next Page

• Announcements

• Updates for Zoho Campaigns: Merge tag, footer, and autoresponder migration

  Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.

• Introducing the revamped What's New page

  Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the main

• Gmail is ramping up its email sender policy as of November 2025

  Hello marketers, As you may be aware, Gmail introduced a guideline for bulk senders starting February 2024. If not, here's a quick refresher straight from Google: After this policy was announced first in 2023 and soft-implemented in February 2024, we

• Bot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns

  Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automated

• Attention: Changes to 10DLC TCR pricing and new authentication requirements

  Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. These

• Most Discussed Topics

• Zoho CAMPAIGNS working hours

  Hi I use Campaigns Automation workflows to automate follow-ups to my Leads. I discovered this weekend that emails are being sent out on Sundays. How do I limit my Campaigns outgoing emails to business working hours? This is very important! Thanks, D

• Edit The Newsletter

  There doesn't seem to be the ability add a title and a caption below the button. Can this be done?

• I'd like to Import Contacts for an SMS Campaign, but they don't have email addresses.

  I've got a contact list of about 4000 contacts. Some only have mobile phone and not email. Can I still import the contacts?

• Timed addition to segments

  Hi there - hoping you can help me figure out a graceful way of doing this: • I want to add contacts to a Segment in Campaigns based on a Stage pick-list field value X in CRM - that bit's fine. The problem is that I only want to add them to the Segment

• Zoho Campaigns - Feature Request - Re-Send Existing Email Action in Automations/Journeys

  Hi Zoho Campaigns and Zoho Marketing Automation teams, I would like to suggest a feature that would make building and managing complex automations significantly easier. The Feature Introduce a “Re-Send” or “Send Existing Email” action within Automations

• Sticky Posts

• Marketer's Space: Why your open rates suddenly drop to zero?

  Hey everyone—welcome back to another post in Marketer's Space! If you regularly track the performance of your campaigns, open rates are probably one of the first numbers you check after sending an email. So it can be quite alarming when a campaign suddenly

• Marketer's Space: Why email authentication matters in Zoho Campaigns

  Welcome back to another post in Marketer's Space! If you've recently started using Zoho Campaigns, you've probably come across terms like SPF and DKIM. You may have also noticed emails that show "via zcsend.net" in Gmail when testing or sending campaigns.

• Marketer's Space: New to Campaigns? Some common early mistakes that might occur

  Hello Marketers, Welcome back to another post in Marketer's Space. If you're just getting started with Zoho Campaigns, things can feel exciting and slightly confusing at the same time. You're not alone. Most early frustrations come from setup gaps rather

• Marketer's Space: Plan smarter with Zoho Campaigns' Calendar

  Hello Marketers, Welcome to another post! Today, we'll talk about a discreet yet significant feature that's neatly tucked inside Zoho Campaigns: the calendar. It might look like an optional but somewhat unnecessary feature that you can use occasionally,

• Marketer's Space: Proven tips to improve open rates – Part III

  Hello Marketers! Welcome back to another post in Marketer's Space! This is the final post in the "open rate series". In the first and second parts, we discussed topics ranging from sender domains to pre-headers—but we're not done yet. A few more important

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