Tip#63: How to add new user from another Data Center

Tip#63: How to add new user from another Data Center



Are you encountering problems when adding users to your Organization and receiving the error "Different deployment/region users"? This problem manifests when you add a user who already has a Zoho/Qntrl account in another DC to your organization. Say your company's data is in the US Data Center (DC) and the new user you invite already has a Zoho account, but it is located in the EU Data Center (DC). In such circumstances, we won't be able to add that user to your organization.

The user can follow either of the below suggestions to be added to another DC.
 
  • Close existing account from current DC (or)
  • Migrate all the data to the required DC 

 

Close existing account from current DC:  

If the user is fine with closing the account, the user can follow the steps mentioned in this help document to close the Zoho Account from this current DC. Please note that the user will lose all the data including the data available in other Zoho Products that the user has been using. 

Migrate all the data to the required DC:  

If the new user is willing to migrate all the data to another DC, we can perform data migration when the user raises a request by sending an email to migrations@zohoaccounts.com, outlining the requirements to migrate the data. 
 
Please note that only Admin can raise the migration request. Any user profile can be migrated. But if you are a user in another organization, data migration isn't possible.
 
Qntrl has Data Centers in US, IN, EU, CN, AU and JP.
 
 What data can be migrated:  
  1. Account data of the users.
  2. The data associated with Zoho apps in which they are present as admin.
 
There are 3 stages in migrating the data:
 
 Stage 1: Confirm migration request  
 
After receiving migration request, migration team will gather all the required details, analyze the received details, and communicate if there is any limitation. We'll proceed with initiating the migration after getting the confirmation from the user.
 
 Stage 2: Initiate migration process  
 
All data associated with your account and apps will be exported from your current DC and imported to a new account in the required DC. Once done, the team will request you to check if all the data is available. After confirmation, we'll complete the migration process.
 
Note: If there's no confirmation from your end, the migration process will be reverted after two weeks of migration.
 
 Stage 3: Post migration  process
 
Your account in the old DC will be deactivated and you'll not be able to access it after the migration process is completed. Your account and all the associated service data present in the previous DC will be deleted 14 days after migration.
 
Refer to this help document for detailed explanation on the migration process and account cleanup post migration.
 
We hope this information was helpful to you. For any queries related to DC migration, email us at support@qntrl.com.

                      Help resources:  Qntrl KB |  Tutorials |  Short Help Videos |  How-to videos



      • Sticky Posts

      • Tip #21: Increase user engagement using dynamic email content and attachments in Orchestly

        Businesses often send out bulk emails like weekly newsletters, monthly event updates, promotional emails, surveys, beta access emails, product reviews, seasonal greetings, and so on. Even as the gist of these emails remain constant for all recipients, personalizations capture the audience’s attention and help brands connect with them.   Orchestly’s email templates allows you to draft and send dynamic emails with personalized content and attachments to internal and external users. Email templates

      • Qntrl's 2023 year in review

        This year has been all about analyzing our customer feedback and building a resilient and solution-driven product from it. As a result of this work, we're happy to announce that a whole new version of Qntrl is getting ready for release soon. This new

      • Tip #61: 5 different ways to create Cards in Qntrl

        Qntrl supports an array of features that covers everything required for business orchestration, from process automation to business advancement. Cards, being the elemental feature of Qntrl, record all the details of a particular task from the beginning

      • Tip #17: Stay informed of significant business impact using Orchestly

        With remote working becoming the new norm, leaders across sectors need to stay updated of their business performance in the market to aid business decisions. Instead of awaiting virtual meetings from sales and finance heads to put forth the business status, organization leaders can themselves dig into the system to keep an eye on their revenue generating customers or set up notifications to monitor major updates.   Orchestly recognizes such requirements and provides adaptable solutions for all business

      • Onboard faster with Orchestly's Tutorials

        We are actively rolling out new learning materials to assist our customers onboard at ease and automate their processes effortlessly. On that front, we recently launched Tutorials for Orchestly.   Tutorial is a step-by-step guide to help users familiarize the concepts of Orchestly and automate simple processes right from scratch. We’ve documented 3 such business processes viz. Order Manufacturing, Product Implementation, and Change Management.   We're looking forward to document more customer-centric

        • Recent Topics

        • Delegate Access - Mobile iOS/iPad

          We’re over the moon that delegate access is now available in Zoho Mail as we were nearly ready to switch platforms because of it! Is there a timeline on when delegate mailboxes will be accessible from the iOS and iPad OS applications? Thanks, Jake

        • Request For Quotation (RFQ) module

          Hello, Do you have any plans to implement a RFQ module in to ZOHO Inventory? I would like to chose items that I require a price for, select a number of different suppliers to e-mail and have them submit there pricing online. I would then like to see a

        • Support for Developing Zoho Recruit Extensions via Zoho Sigma

          Hi, I’m interested in building an extension for Zoho Recruit using Zoho Sigma. However, when I navigate to Sigma and attempt to create a new extension (via the "New Extension" option), Zoho Recruit does not appear as a listed service—only options like

        • FOLDER DISAPPEARED

          Hello Zoho Community. I recently found a problem with no explanation: a folder in Zoho Analytics just disappeared, but the tables and SQL sentences still existed, the folder was not deleted. The solution for me in this case was to create a new folder,

        • How to create estimates/Invoices with sub-totals

          Every other accounting package can create estimates and invoices with Sub-totals. How can I do that in ZohoBooks?

        • Deluge scripts

          Why is there not a search function to make it easier to find the script of interest when modifications are required.

        • Social media simplified with Zoho Social: Why should brands have a Threads profile?

          Just over a year ago, Instagram launched Threads, the all new social media app primarily focusing on sharing text online. It was welcomed by people worldwide with more than 10 million users in just seven hours, and it currently has over 175 million active

        • Auto tracking URL generation based on Carrier

          Hi, While creating a shipment order for a package in Zoho Books, I have a requirement that for example, if the carrier is Delhivery and tracking number is 1234, then can automatically the tracking link/URL be generated as www.delhivery.com/1234. Similary,

        • New Beginnings with Zoho Desk mobile app best practices: Part 3

          In focus: Scaling consistency, intelligence, and customization In our third installment, we'd like to share tips to help you elevate your customer experience as you handle support operations seamlessly on mobile. Let's reconnect with Omniserve, the field

        • Highlights of 2025: Milestones and moments

          Hey everyone! As we step into 2026, it’s a great time to look back at everything 2025 brought to Zoho Social. This year was big, packed with powerful new features, smart enhancements, exciting events, and a major milestone: a whole decade of Zoho Social.

        • Introducing the sandbox environment in Zoho Sign

          Hey there! Customer and partners across the globe have been requesting a testing environment—also called a sandbox—for quite some time. Sandboxes help you try out document workflows before using them in your production setup. This new year, we are excited

        • Can I share the drive with another Windows user?

          We use the WorkDrive Sync application on a server with several remote desktop users. Our question is: Can the drive created by WorkDrive Sync be shared from one of these remote users with the other users so they can access the files, or do we need to

        • Syncing Bills in Zoho Books to Zoho CRM

          Is there any way to sync the Bills in Zoho Books in Zoho CRM

        • Auto CheckOut Based On Shift.

          This Deluge script runs on a scheduled basis to automatically set the 'Actual_Check_Out' time for employees who haven't manually checked out. If the current time is past their scheduled 'Shift_End_Time', the script updates the check-out time to match

        • ERROR: Product type cannot be changed for Items having transactions.

          I have mistakenly added a product type as goods for an item that was a digital service. Now when HSN/SAC became mandatory, this brought my attention to this error I did. So I tried changing the product type but it displayed this error message Product

        • Boost your CRM accuracy with smart Data Enrichment

          Hello all! In this post let's look at data enrichment from a holistic perspective to gain more clarity on how you can use it. So, here's a quick recap of what data enrichment is and how you set it up it to enhance your existing module data! What is data

        • Is it possible to set a region lookup table so that my deal country can lookup this lookup table

          Hi there, I would like to be able to add a data lookup table with the following fields: Country, Region. And then in my deal report, i can then lookup this table to fish out the region in my report. This will be important for my sales process to categorise

        • Test Emails Show Sent "via zcsend.net" in My Gmail Account

          I noticed the following info... However, a few email service providers such as Outlook and Gmail will display that the email was sent by zcsend.net (Zoho campaigns’ server) on your behalf instead of just your from email address.  In order to prevent this, you can go for either of these options: Do not select the check box meant for DomainKey Signature which is listed under Unverified sender domains. Include our mail servers by advanced authentication method such as SPF/ Sender ID and DomainKey/ DKIM.

        • 'UnAuthenticated Connection: zbooks_connection'

          I have a zoho connection in Zoho Books, the link name es zbooks_connection, but I like to validate if exist, by example if I use this line in my code: response=zoho.books.getTemplates("", "","zbooks_connection"); But I don't  have the connection I like

        • Calling the new 'Custom API' feature from within a Custom Widget

          From what I've learned it is not possible to call an endpoint from the new "Custom API" feature within a Creator Widget. The SDK's doesn't support it yet, when calling it natively you end up with CORS issues or at least I couldn't get it working even

        • Cannot post to Instagram. I get the error: Insufficient permission to publish on this page. Check with your page Admin to update permissions.

          We had another admin that left the company. Since he left, we get this error when posting to Instagram.

        • Zoho desk desktop application

          does zoho desk has a destop applicaion?

        • Ability to re-order Workflow Rules

          We really need the ability to re-order workflow rules within departments.  Either the ability to drag/drop them into a different order or something.

        • Create an article template

          I have a question concern the Knolwedge Database from Zoho Desk. There is any possibility to create an article template ? Exemple of what I research : TODAY : I want to create a lot af articles with the same baseline > I create one article > I copy/paste

        • Change of Blog Author

          Hi, I am creating the blog post on behalf of my colleague. When I publish the post, it is showing my name as author of the post which is not intended and needs to be changed to my colleague's name. How can I change the name of the author in the blogs?? Thanks, Ramanan

        • Zoho FSM API Delete Record

          Hi FSM Team, It would be great if you could delete a record via API. Thank you,

        • Instant Messaging Update | Now migrate your WhatsApp Business phonenumber from another BSP to Zoho Desk | Dec'23

          Hi All, Everything seems to move at lightning speed these days, and time is certainly flying by for the IM team. But we are delighted at how much ground we covered this year. 🚀 For one, we enabled WhatsApp business phone number migration so that you

        • Upload ticket attachments via Drag-&-Drop

          Hello, if you want to upload a file to the ticket attachment you need to click the button and use the file browser to select and upload the desired file. In many cases, it would be much more efficient if you could simply drag the file to the browser window...

        • Can we disable add to cart in Zoho Commerce?

          Hello, Our sales happen on the phone. During the call the customer is directed to our website to inspect the products together with the sales rep. So we need a way to present our inventory. I figured Zoho Commerce is a good fit for this use case. However

        • Introducing WhatsApp integration in Bigin

          Greetings! In today's business landscape, messaging apps play a significant role in customer operations. Customers can engage with businesses, seek support, ask questions, receive personalized recommendations, read reviews, and even make purchases—all

        • Zoho One account closure vs deactivation

          I wonder what are the best practices and guidelines around deactivating vs deleting Zoho accounts in organisations? Any practical considerations?

        • Schedule Zoho CRM reports only on Business Days

          Hello, Is it possible to schedule reports only on business days ? We currently get daily sales reports on weekend which has no value since the sales team doesn't work on weekends. Thanks

        • How to install Widget in inventory module

          Hi， I am trying to install a app into Sales Order Module related list, however there is no button allow me to do that. May I ask how to install widget to inventory module related list?

        • How to track a contact or customer's past product purchases in Bigin Premiere?

          Hello there. I am the sole user of Bigin for a small company (chess club), and would like to track current and past purchases made by a contact (player) or company (family which includes the player). Players may register for multiple tournaments, take

        • LENTITUD EN RECIBIR MAIL

          Buenas tardes, Estamos experimentando lentitud en la recepción de correos electrónicos.

        • Items should display under specific warehouse

          I have configured the multi warehouse but it show all the items under all warehouse which is not correct according to our business logic, so i want that items should only display under that specific warehouse not under all the warehouses not even with zero quantity. Some items should be common but not all so is there any option for that purpose so i can specific the items to its warehouse. Regards

        • Partial refunds

          I am trying to process refund for a one item invoice, however the refund is partial: i am getting this error while creating credit note, can anyone share some wisdom about this

        • Best practice importing items and matching assemblies

          Hi, I was wondering what would be the best practice to import items and composite items (assemblies) From my backup, what should I import first? The items or the composite items? I am on Zoho one, using inventory and books. Kind regards, Sabine

        • Bulk Fill In & Edit PO/Bill/SO/Invoice

          Hello, I am adding stock in bulk on a PO, the system is automatically populating the Rate (price) and Tax from the item data. Problem is that the bill rate is different from the rate on the item data, so I have to manually erase each and enter the price.

        • Items Below Reorder Point Report?

          Is there a way to run a report of Items that are below the Reorder Point? I don't see this as a specific report, nor can I figure out how to customize any of the other stock reports to give me this information. Please tell me I'm missing something s

        • Next Page