Auto-Invite Users to Portals in Zoho CRM

Auto-Invite Users to Portals in Zoho CRM

Hello Everyone,

You can now automate portal invitations in Zoho CRM with the new Auto-Invite users feature in Portal management. No more manually enabling portal access one by one. With this enhancement, you can automatically send invites for users to access portals based on the conditions you define.

What's New In Portals?

  1. Auto-invite users to portals based on conditions : Set conditions to automatically trigger portal invites.

  2. Set invitation preferences : Choose your language preference for invites and define conditions for each language.

  3. View Failed invitations : Keep track of failed invites with detailed logs

Let's take a look at this enhancement in detail.

Auto-Invite users based on Conditions

You can now set conditions to automatically send invites to users to access a portal in Zoho CRM. When those conditions are met, during record creation or record updates, Zoho CRM will instantly send an invite from the assigned user group to the right contact.


Invitation Preferences

Choose to send invitations in a single language or multiple languages based on the user’s location, preferences, or other criteria. You can set separate conditions for each language preference. For example,

Single language invite

Let's say you own a resume-building software, MonProfil, operating from France. You setup a portal for your French customers so they can build and modify resumes, view and manage their subscriptions, access tutorials and other resources, and so on. While configuring the portal, you can setup auto-invites by selecting in a single language (French). Define the condition, and once it’s met, portal invites will automatically be sent to your French customers.


Multiple language invites

However, if your company expands and allows customers from all over the world to subscribe, you can setup auto-invites for customers from other countries in their respective languages. Here, you can choose multi-language preference, set separate conditions for each language, and whenever those conditions are met, portal invites will be sent in the right language automatically.


Common Condition

You can define a common prerequisite condition that must be met before checking the language-specific conditions. This ensures portal access is offered only when this condition is met first.

Let's say, for your customer portal where you have customers from various countries, you can set a common condition that only customers who have a paid subscription can be invited. Only after this condition is met will language-specific conditions be checked and invites will be sent.



Manage Auto-Invite Configurations

You can edit, pause, or delete auto-invite configurations whenever needed. To avoid sending invites while editing configurations, you can choose to Disable Auto-Invite, make the required edits, and then re-enable auto-invite.


View Failed Invitations through Auto-Invite

You can keep track of failed invitations, including details like the record name, email address, failure date, and the reason for failure. This allows you to quickly identify and fix issues.



We are sure that this enhancement will be greatly beneficial for businesses who manage multiple portals or invite a large number of users regularly in Zoho CRM. Auto-Invite will save your manual efforts, time, and also improve user experience by granting timely access.

We’d love to hear your thoughts on this new enhancement. Drop your questions or feedback in the comments below, and we’ll get back to you at the earliest.


InfoRelease Plan : This feature is available for users of CA and SA DCs for all portal-supported editions. We will release it for the other DCs in a phased manner.

Thanks & Regards,
Serena Woolridge




        • Recent Topics

        • Candidate Registration/Invitation

          It would be great to include the 'invite' candidate functionality into some of the automation functions - ether through a custom function trigger or webhook or accessible through an email template.  Currently there is no way to add this functionality into any workflows or blueprint steps which, I find limits the ability to invite candidates to engage with us directly through our candidate portal. 

        • [Free Webinar] Learning Table Series - Creator for Infrastructure Management | A Partner-driven collaborative session

          Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. About the Learning Table Series The Learning Table Series is a free,

        • I have error AS101 when I try to add paypal@mydomain.com to Zoho

          Please help me with this. I tried to call the help line 4 times but don't get any response.

        • VAT on Multiple Expenses

          Firstly, might I say I am based in Ireland, and I'm not an accountant, and therefore my understanding of procedures could be somewhat limited. Scenario. An employee pays for items throughout a month, and therefore their claim for expenses includes multiple items - some of the items are VAT deductible (eg, an IT product) and some are not (eg, a client lunch). Discovery The odd thing in ZBooks, is that whilst it seems possible to add a VAT rate to a one-off item of expense, it is not possible to add

        • Agent assignment filter?

          Godo day, We are starting to play with FSM to see if it's going to work for our needs. Now so far we have found that it's very restrcitve in the field department you you have layout rules or can't even hide fields depending on the users roles. We can't

        • DKIM Now Mandatory - Changes to Zoho Forms Email Policies

          Hello Zoho Forms Users, This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Forms account. This year, we are doubling down on our commitment to deliver a secure, seamless, and empowering

        • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

          so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign

        • Kiosk Page Refresh

          We have a Kiosk running from a button in contacts to update values and also add related lists, which works great, but when the kiosk is finished the page does not refresh to show the changes. Is there a way to force the contact to refresh/update when

        • Tips & tricks: Make SalesIQ automations work for you

          Every day, thousands of visitors land on your website. Some browse, some buy, and some leave without a word. But, wouldn’t it be great if you could automatically know who’s interested, engage them at the right moment, and never miss a lead, and all this

        • Digest Octobre - Un résumé de ce qui s'est passé le mois dernier sur Community

          Chers utilisateurs, Faisons le point sur les temps forts du mois d'octobre au sein de notre Community Zoho France. Partager des informations sensibles, comme des mots de passe, peut vite devenir compliqué et risqué. Les données circulent par email ou

        • How do I fully delete a user account

          Hi, I have two old accounts on my CRM which are inactive and show as 'Closed' in the list of users. BUT they are basically still there. How do I fully delete these accounts? They appear in some parts of CRM still such as the on the contact record emails

        • Automatically Add Recurring Zoho Meeting Events to Zoho Calendar / Zoho Meeting Calendar

          Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement regarding recurring meetings created inside Zoho Meeting. At the moment, when we schedule a recurring meeting in Zoho Meeting, it does not appear in Zoho Calendar

        • Credit Management: #6 Tackling Common Mistakes in Credit Based Billing

          Businesses extend credit to build relationships, make buying easy, and drive more sales. But somewhere between extending and collecting, things begin to slip. A few late payments here and there, an overlooked invoice, and a backlog make cash flow feel

        • Tasks Statuses

          Hi, The task status "Completed" is a final status which closes the task. We need to have a status "Cancelled". However, when the status is set to "Cancelled", the task prompt still has a blue button to Close Task. When the customer clicks that and closes

        • Updating Blueprint stage from my Deluge function

          Hi all, I need to update the blueprint stage. Its almost working, but ONLY if the current Deal stage is 'Closed Lost'. On any of my custom stages that Ive specified in the pipeline it doesnt work! My code: dealmap = Map(); deal_stage = deal.get("Stage");

        • Canvas: is it possible to have a fixed header?

          Hello. Does Canvas provide the option to have a fixed header, similar to the standard view? It would also be interesting for other parts of the interface, like the header or sidebar of the tab section. Thanks!

        • Limited layout rules in a module

          There is a limit of 10 layout rules per module. Is there a way to get that functionality through different customization or workflow + custom function (easily accessible), etc. Having just 10 is limiting especially if module contains a lot of data. Are

        • dealing with post dated cheques

          Hi, can you help me please the best way to deal with this We sell an item of three months duration that is paid for with post dated cheques in monthly stages example - item is sold £3000 Cheque 1 is for £1000 due at time of sale (say Sept) cheque 2 is dated 25th of next month (Oct) cheque 3 is dated 25th of next month +1 (Nov) Now, with invoice number one it's simple - i send a standard invoice as usual But with the other two here's what i want zoho to do next month i want it to send an invoice on

        • Using Contains as a filter

          We are using Zoho Reports, ServiceDesk Plus analytics. I do not see how to create a report filter using Contains comparison of a string values, is one string contained in another. For example, Task Title contains the word Monitor. Is this possible in Zoho Reports?  This reporting feature is available in SDP reporting. Thanks in advance, Craig Rice

        • Set off Unearned Revenue

          Hi, I would like to get a clarification on the below. I have an opening balance of BD.725/- in my Unearned Revenue A/c which includes the overpayments of 6 clients. No One of my clients settled his invoices by paying the value of the invoice less the

        • How Zoho Desk contributes to the art of savings

          Remember the first time your grandmother gave you cash for a birthday or New Year's gift, Christmas gift, or any special day? You probably tucked that money safely into a piggy bank, waiting for the day you could buy something precious or something you

        • Add Webhook Response Module to Zoho Flow

          Hi Zoho Flow Team, We’d like to request a Webhook Response capability for Zoho Flow that can return a dynamic, computed reply to the original webhook caller after / during the flow runs. What exists today Zoho Flow’s webhook trigger can send custom acknowledgements

        • When moments in customer support get "spooky"

          It’s Halloween again! Halloween is celebrated with spooky symbols and meanings based on history and traditions, with each region adding its own special touch. While we were kids, we would dress up in costumes along with friends, attend parties, and enjoy

        • Questions about Zoho mail

          Hello, I had up until recently, the free version. I got a warning message that said, "The user account (Redacted email address) 6.02 GB in your organization is almost nearing the allocated storage of 5.00 GB. If the storage exceeds the allowed limit,

        • How can I delete duplicate transactions?

          I want to delete the duplicates not simply exclude them. I have duplicates, because I had automatic bank feeds turned on (had to make sure this critical functionality was working before migrating to Zoho). Now when I import my csv's exported from Wave,

        • Multiple email addresses

          Multiple email addresses: I understand there is the ability to add an additional email field to a contact, but the functionality here needs to be drastically revised. Currently, this second email address does not log under the contact email history, nor is it available as a send address when using the Send Mail button within CRM. We recently migrated from GoldMine. I hate GoldMine, but there is one thing they did well: Email. I suggest copying them. Change the email field to an editable picklist,

        • ViewID and Zoho Desk API

          I'm looking at the documentation for Listing contacts and it looks like you can filter by ViewID. I assume this is views created in a department or all departments. Is this correct? And if so, how do I find the ViewID for that view? EDIT: I see the view

        • Ability to Link Reported Issues from Zoho Desk to Specific Tasks or Subtasks in Zoho Projects

          Hi Zoho Desk Team, Hope you're doing well. When reporting a bug from Zoho Desk to Zoho Projects, we’ve noticed that it’s currently not possible to select an existing task or subtask to associate the issue with. However, when working directly inside Zoho

        • Print Tickets

          We have field engineers who visit customers. We would like the option to print a job sheet with full details of the job and account/contact details.

        • Zoho Desk integration with Power BI

          Hi, I want to be able to create a Power BI report which has live updates of ticket data from zoho desk, is this possile at all? Thanks Jack

        • Ability to Attach Images When Reporting Issues to Zoho Projects from Zoho Desk

          Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to report bugs directly from support tickets into the Zoho Projects issue tracker. This integration is extremely useful and helps us maintain smooth coordination

        • Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

          Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to seamlessly connect customer tickets with project tasks. While the integration works great overall, we noticed two important limitations that affect our workflow

        • Sync Task Status from Zoho Projects to Zoho Desk

          Hi Zoho Desk Team, Hope you’re doing well. We’re actively using the Zoho Desk–Zoho Projects integration, which helps our support and project teams stay aligned. However, we noticed that when we change a task’s status in Zoho Projects, the change is not

        • Default/Private Departments in Zoho Desk

          1) How does one configure a department to be private? 2) Also, how does one change the default department? 1) On the list of my company's Zoho Departments, I see that we have a default department, but I am unable to choose which department should be default. 2) From the Zoho documentation I see that in order to create a private department, one should uncheck "Display in customer portal" on the Add Department screen. However, is there a way to change this setting after the department has been created?

        • Zoho CRM IP Addresses to Whitelist

          We were told to whitelist IP addresses from Zoho CRM.  (CRM, not Zoho Mail.) What is the current list of IP Addresses to whitelist for outbound mail? Is there a website where these IP addresses are published and updated?  Everything I could find is over

        • Color of Text Box Changes

          Sometimes I find the color of text boxes changed to a different color. This seems to happen when I reopen the same slide deck later. In the image that I am attaching, you see that the colors of the whole "virus," the "irology" part of "virology," and

        • The difference between Zoho Marketing Automation and Zoho Campaigns

          Greetings Marketers! This post aims to differentiate between Zoho Marketing Automation and Zoho Campaigns. By the time you get to the end of the post, you will be able to choose a product that objectively suits you. What is Zoho Marketing Automation?

        • How to use Rollup Summary in a Formula Field?

          I created a Rollup Summary (Decimal) field in my module, and it shows values correctly. When I try to reference it in a Formula Field (e.g. ${Deals.Partners_Requested} - ${Deals.Partners_Paid}), I get the error that the field can’t be found. Is it possible

        • Zoho Mail Android app update - View emails shared via Permalink on the app.

          Hello everyone! In the latest version(v2.8.2) of the Zoho Mail Android app update, we have brought in support to access the emails shared via permalink within the app. Earlier, when you click the permalink of an email, you'll be redirected to a mobile

        • Let us view and export the full price books data from CRM

          I quote out of CRM, some of my clients have specialised pricing for specific products - therefore we use Price Books to manage these special prices. I can only see the breakdown of the products listed in the price book and the specialised pricing for

        • Next Page