Customer ticket creation via Microsoft Teams

Customer ticket creation via Microsoft Teams

Hi all, 

I'm looking to see if someone could point me in the right direction.  I'd love to make it so my customers/ end users can make tickets, see responses and respond within microsoft teams. 

As Admin and an Agent i've installed the zoho assist app within teams I can make tickets, I'd like my users to be able to do the same if possible. 

Thanks in advance and apologies if this is super simple! 




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