Introducing: Zoho Backstage's revamped email designer

Introducing: Zoho Backstage's revamped email designer

Hello everyone!

We've made some major updates to the emails feature in Backstage as we know how important it is for you to keep communication lines open with attendees, send out important details about your event, and run promotions, all while staying consistent with your event's brand.



Introducing our revamped email designer to help you create emails quicker than ever. Now you can create a master template for your events and insert blocks of content or other elements to create specific emails in a matter of minutes. We've also added a new email type called Reminders, which you can use to send timely prompts to event participants or prospects.

Unify your emails with a master template

Start by setting up your master template. This is the basic layout that all your emails will follow. Setting this up will help bring about more consistency across all event emails. Add elements that pertain to your brand and ensure that each email sticks to any established email writing standards you have for your event.



You can also add a header and a footer, set an outer theme, or add a top bar, which can include your logo. Next, you can quickly add other content blocks to your master template from the drag-and-drop editor on the left. All the elements and text you add to your master template will be displayed in all your emails.

Build each email with the drag-and-drop editor

After your master template is set up, you edit individual emails to modify the content, structure, and more. The drag-and-drop editor, which is available when editing your master template, will also be displayed for each email. Use this to add content blocks relating to what you want to say in your email to instantly generate information.



You can also choose to add images, buttons, and other widgets wherever necessary to enhance your email and make it visually appealing. The design and information in the top bar, outer theme, header, and footer elements set in the master template will be reflected for each email. You can either follow this or have the flexibility to override what you've set in the master template and customize it separately for every email.

Prompt action with reminder emails

Nudge your audience about upcoming ticket sales or deadlines, benefits and packages, special instructions, or event activities. Create and save these reminders for attendees, speakers, sponsors, exhibitors, and prospects.

When including recipients for these reminder emails, the Advanced filter option lets you choose from suggested groups of people as listed above. However, you can further refine a particular group and send out emails to a smaller set of people you select instead of everyone in that group.



Reminder emails can be scheduled to be sent a few minutes or even a couple of hours before the event.

Other updates

  • The Advanced filter option is also available for general scheduled emails.
  • Partially-created emails will be saved in the Draft folder available for reminder and general scheduled emails.
  • Merge tags, which act as a placeholders to display information dynamically and can be used in all emails. For instance, adding the {{attendeeName}} merge tag in an email template that goes to all attendees will display the actual name of the attendee when they receive your email.

Please note that when you move to the new email designer, all customizations in your current emails in that specific event will not be preserved. Any emails that you've scheduled will also be deleted. Also, you won't be able to revert to the old version for that event once you've switched.

Send out consistently-designed and on-brand emails using our new email designer. Let us know what you think in the comments below. We're always looking for feedback on how we can improve our product to serve your needs better. You can also start a discussion about this in our community or write to us at support@zohobackstage.com for any product-related questions.

Happy organizing!



      • Sticky Posts

      • Important notice: Changes in sender domains

        Hello Backstage users, This is a heads-up about a major change with sender domains in Zoho Backstage. In response to Google's new guidelines for email senders, Backstage won't be able to send emails with the sender domain "gmail.com" or "googlemail.com".

      • Announcing Backstage OnAir, our in-house virtual events solution

        These past months have seen a huge rise in the number of virtual events with some of the biggest events of the year going online. Though there's little possibility for virtual events to completely replace in-person ones, COVID-19 has shown how flexible

      • Introducing the mobile app for event organizers

        It doesn't matter if you're planning your first trade show or an annual executive retreat—organizing an event requires your undivided attention. This is especially true on event day, when things can quickly get out of hand. So how can you stay on top of everything happening at your event? Introducing the Zoho Backstage for Event Organizers mobile app, for Android and iOS—designed to improve and simplify your event management. Getting things started on time, checking in attendees on event day, following

      • Announcing Zoho Backstage: Your complete event management software

        With just a few months till the event, you're still racking your brain. Did you advertise to the right audience? Is your event website design appealing? How will you keep attendees engaged and interested during sessions? It doesn't matter if you're organizing

        • Recent Topics

        • WebDAV / FTP / SFTP protocols for syncing

          I believe the Zoho for Desktop app is built using a proprietary protocol. For the growing number of people using services such as odrive to sync multiple accounts from various providers (Google, Dropbox, Box, OneDrive, etc.) it would be really helpful if you implemented standard protocols such as WebDAV / FTP / SFTP so that alternative inc clients can be used.

        • What's New in Zoho Inventory | Q2 2025

          Hello Customers, The second quarter have been exciting months for Zoho Inventory! We’ve introduced impactful new features and enhancements to help you manage inventory operations with even greater precision and control. While we have many more exciting

        • How to refresh a ticket view ?

          I am doing a widget where I send a rest api call to make a new draft to the ticket I am viewing. The issue is sometimes it refresh a ticket view and I can see inserted draft right away, but sometimes I do not see it even if it is inserted correctly and

        • Ugh! - Text Box (Single Line) Not Enough - Text Box (Multi-line) Unavailable in PDF!

          I provide services, I do not sell items. In each estimate I send I provide a customized job description. A two or three sentence summary of the job to be performed. I need to be able to include this job description on each estimate I send as it's a critical

        • Merge Items

          Is there a work around for merging items? We currently have three names for one item, all have had a transaction associated so there is no deleting (just deactivating, which doesn't really help. It still appears so people are continuing to use it). I also can't assign inventory tracking to items used in past transactions, which I don't understand, this is an important feature moving forward.. It would be nice to merge into one item and be able to track inventory. Let me know if this is possible.

        • Supervisor Rules - Zoho Desk

          Hi, I have set up a Supervisor Rule in Zoho Desk to send an email alert when a ticket has been on hold for 48 hours. Is there a way to change it so that the alert only sends once and not on an hourly basis? Thank you Laura

        • ResponseCode 421, 4.7.0 [TSS04] Messages from 136.143.188.51 temporarily deferred due to user complaints

          Had email bounce. Let me know if you can fix this. Thanks. Michael

        • Automation #15: Automatically Adding Static Secondary Contacts

          Rockel is a top-tier client of Zylker traders. Marcus handles communications with Rockel and would like to add Terence, the CTO of Zylker traders to the email conversations. In this case, the emails coming from user address rockel.com should have Terence

        • New Zoho triggers Google Dangerous flag due toabnormal charcters

          Just signed up and doing my first email test. I sent it to my google email account but it got flagged as Dangerous" due abnormal characters. My DNS setup looks ok. Page snips attached Help Please Thanks, Rick DC PowerWorld

        • Is there a API to fetch tasks in a Board/Section

          I am writing a scheduled function that retrieves all the tasks and send an reminder on cliq. I cannot seem to find a API to fetch tasks (by user / board / section) What are the way to fetch tasks?

        • Having trouble fetching contents of Zoho Connect Feeds using the API, requesting alternative API documentation.

          I'm trying to retrieve feed/post data from Zoho Connect using the API but facing challenges with the current documentation. What I've tried: OAuth authentication is working correctly (getting 200 OK responses) Tested multiple endpoints: /pulse/nativeapi/v2/feeds,

        • Adding an Account Name to Tasks/Reminders

          Does anyone know how to add the related account name to a task?  When we look at the list of activities and when the reminders pop up, there is no way of quickly seeing who the account is. 

        • Triggering Zoho Flow on Workdrive File Label

          Right now Im trying to have a zoho flow trigger on the labeling/classification of a file in a folder. Looking at the trigger options they arent great for something like this. File event occurred is probably the most applicable, but the events it has arent

        • SendMail to multiple recipients

          Hi, I'm trying to send an email to a list of recipients.  Right now the "to" field is directed to a string variable. (List variables won't work here). In the string variable, how can I make it work? trying "user@app.com;user2@app.com" or "user@app.com; user2@app.com" just failed to send the emails. Ravid

        • Populate drop down field from another form's subform

          Hello, I found how to do that, but not in case of a subform. I have a Product form that has a subform for unit and prices. A product might have more than one unit. For example, the product "Brocoli" can be sold in unit at 3$ or in box of 10 at 25 $. Both

        • Usar o Inventory ou módulo customizado no CRM para Gestão de Estoque ?

          Minha maior dor hoje em usar o zoho é a gestão do meu estoque. Sou uma empresa de varejo e essa gestão é fundamental pra mim. Obviamente preciso que esse estoque seja visível no CRM, Inicialmente fiz através de módulos personalizados no próprio Zoho CRM,

        • Signup forms behaviour : Same email & multiple submissions

          My use case is that I have a signup form (FormA) that I use in several places on my website, with a hidden field so I can see where the contact has been made from. I also have a couple of other signup forms (FormB and FormC) that slight differences. All

        • getting error in project users api

          Hello, I'm getting a "Given URL is wrong" error when trying to use the Zoho Projects V3 API endpoint for adding users to a project. The URL I'm using is https://projectsapi.zoho.com/api/v3/portal/{portalid}/projects/{projectid}/projectusers/ and it's

        • Change total display format in weekly time logs

          Hi! Would it be possible to display the total of the value entered in the weekly time log in the same format that the user input? This could be an option in the general settings -> display daily timesheet total in XX.XX format or XX:XX.

        • Different Company Name for billing & shipping address

          We are using Zoho Books & Inventory for our Logistics and started to realize soon, that Zoho is not offering a dedicated field for a shipping address company name .. when we are creating carrier shipping labels, the Billing Address company name gets always

        • How to display historical ticket information of the total time spent in each status

          Hi All, Hoping someone can help me, as I am new to Zoho Analytics, and I am a little stuck. I am looking to create a bar chart that looks back over tickets raised in the previous month and displays how much time was spent in each status (With Customer,

        • Zoho Community Weekend Maintenance: 13–15 Sep 2025

          Hi everyone, We wanted to give you a heads-up that Zoho Community will undergo scheduled maintenance this weekend. During this period, some community features will be temporarily unavailable, while others will be in read-only mode. Maintenance Window:

        • Agent Performance Report

          From data to decisions: A deep dive into ticketing system reports An agent performance report in a ticketing system provides a comprehensive view of how support agents manage customer tickets. It measures efficiency and quality by tracking key performance

        • Show both Vendor and Customers in contact statement

          Dear Sir, some companies like us working with companies as Vendor and Customers too !!! it mean we send invoice and also receive bill from them , so we need our all amount in one place , but in contact statement , is separate it as Vendor and Customer, 

        • Pourquoi dans zohobooks version gratuite on ne peut ajouter notre stock d'ouverture??

          Pourquoi dans zohobooks version gratuite on ne peut ajouter notre stock d'ouverture ??

        • How can I adjust column width in Zoho Books?

          One issue I keep running into is as I show or hide columns in reports, the column widths get weird. Some columns have text cut off while others can take a fourth of the page for just a few characters. I checked report layout guides and my settings, but

        • Invalid value passed for file_name

          System generated file name does not send file anymore - what is the problem?

        • Custom Function for Estimates

          Hey everyone, I was wondering if there was a way to automate the Subject of an estimate whenever one is created or edited: * the green box using following infos: * Customer Name and Estimate Date. My Goal is to change the Subject to have this format "<MyFirm>-Estimate

        • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

          I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

        • Search in module lists has detiorated

          Every module has a problem with the search function :-/

        • YouTube Live #1: AI-powered agreement management with Zia and Zoho Sign

          Hi there! We're excited to announce Zoho Sign’s first YouTube live series, where you can catch the latest updates and interact with our Zoho Sign experts, pose questions, and discover lesser-known features. We're starting off by riding the AI wave in

        • Search in module lists has detiorated

          Every module has a problem with the search function :-/

        • Sales Receipts Duplicating when I run reports why and how do we rectify this and any other report if this happens

          find attached extract of my report

        • Add Zoho Forms to Zoho CRM Plus bundle

          Great Zoho apps like CRM and Desk have very limited form builders when it comes to form and field rules, design, integration and deployment options. Many of my clients who use Zoho CRM Plus often hit limitations with the built in forms in CRM or Desk and are then disappointed to hear that they have to additionally pay for Zoho Forms to get all these great forms functionalities. Please consider adding Zoho Forms in the Zoho CRM Plus bundle. Best regards, Mladen Svraka Zoho Certified Consultant and

        • Bigin: filter Contacts by Company fields

          Hello, I was wondering if there's a way to filter the contacts based on a field belonging to their company. I.e.: - filter contacts by Company Annual Revenue field - filter contacts by Company Employee No. field In case this is not possibile, what workaround

        • Has Zoho changed the way it searches Items?

          Right now all of our searches have broken and we can no longer search using the SKU or alias. It was fine last night and we came in this morning to broken.....this is impacting our operations now.

        • Refunds do not export from Shopify, Amazon and Esty to Zoho. And then do not go from Zoho inventory to Quickbooks.

          I have a huge hole in my accounts from refunds and the lack of synchronisation between shopify , Amazon and Etsy to Zoho ( i.e when I process a refund on shopify/ Amazon or Etsy it does not come through to Zoho) and then if I process a manual credit note/

        • CRM->INVENTORY, sync products as composite items

          We have a product team working in the CRM, as it’s more convenient than using Books or Inventory—especially with features like Blueprints being available. Once a product reaches a certain stage, it needs to become visible in Inventory. To achieve this,

        • Zoho Calendar not working since a few days

          Hey there, first off a minor thing, since I just tried to enable the Calendar after reading this in another topic (there was no setting for this though) : For some reason my current session is showing me based in New York - I'm in Germany, not using a

        • Monthly timesheet, consolidation of time by project

          I have time logs for various jobs for project. Is it possible to consolidate the time spent for each job, when I am generating a timesheet for a month? I am getting the entries of jobs done on each day when I generate a timesheet for a month For example

        • Next Page