Kaizen #168 - Incremental Authorization

Kaizen #168 - Incremental Authorization


Welcome to this week's post in the Kaizen series. In this post, we will discuss Incremental Authorization. 

What is Incremental Authorization?

Incremental Authorization is an OAuth strategy that allows a client to request specific authorization scopes as and when needed. This means that the client does not have to request every possible scope that might be needed upfront, which might result in a bad user experience. Incremental Authorization is considered a best practice in Oauth Authorization Request as:
  • Users are not overloaded with scopes in the initial stage
  • Users can control the amount of data they share

Who can use Incremental Authorization?

Server-based applications can make use of incremental authorization 

Incremental Authorization Flow

Incremental Authorization Flow

When a user first signs into the application, the application requests only the essential permissions needed. The user may trigger features that require additional permissions as they engage with the application. When the application identifies this, it follows the below steps:

Initiation Request (Step 1: Get Scope Enhancement Token )

The application makes a POST request to the endpoint /oauth/v2/token/scopeenhance, including the existing refresh token as a parameter. This request is aimed at obtaining a scope enhancement token, which is necessary for requesting additional permissions.

Scope Enhancement Request (Step 2)

After receiving the scope enhancement token, the app then makes a request to the endpoint /oauth/v2/token/addextrascope. In this request, it specifies which additional scopes are needed.

User Consent

The user is presented with a consent screen that details the new permissions being requested. This screen will only show the new permissions required and not those already granted.
If the user approves these new permissions, the refresh token (used in Step 1) and its associated access tokens will be updated to include the newly granted scopes.

Success Response

Upon successful approval by the user, a success response is returned, confirming that the additional scopes have been appended to the existing refresh token.

When is Incremental Authorization Useful?

Let us take a look at two scenarios where incremental authorization is particularly useful.

Scenario 1 

Zylker Marketing, a marketing agency, utilizes a custom in-house marketing tool that integrates with Zoho CRM.  Initially, the tool has permission to read Leads in Zoho CRM. However, as the marketing team expands their operations, they realize that they require to create new Contacts based on sign-ups and retrieve existing deals data for analysis. The tool is then revamped to create Contacts and view Deals data. 
When a marketer who uses the tool tries to create a Contact for the first time, the incremental authorization method is called in the backend. The marketer is redirected to the Zoho login page. Once logged in, the marketer is prompted to give access to the new resources. This enhances the refresh token, and the tool can continue using the same refresh token. 

Scenario 2

Consider that you want to use a new Zoho CRM API that just got released as part of the version release. Your refresh token does not have the required scope to access the new API.  You can make use of incremental authorization to append the required scope to the same refresh token in these cases.

How can you use Incremental Authorization?

Step 1: Initiation Request 

First, you need to send a request to get the scope enhancement token along with the refresh token for which the extra access is required.

Request format

POST 
{accounts-url}/oauth/v2/token/scopeenhance
?grant_type=update_scopes_token
&client_id={client_id}
&client_secret={client_secret}
&refresh_token={refresh_token}


The accounts-url is specific to the location (i.e., datacenter) where the client is registered. See all the server-specific URLs.
Request Parameters 
You should send the initiation request with the below parameters. All parameters are mandatory
  • grant_type: Specify the value as "update_scopes_token".
  • client_id: Specify the client-id obtained from the API console.
  • client_secret: Specify client-secret obtained from the API console.
  • refresh_token: Specify the refresh token to which the additional scopes should be appended.
You will receive a response in the below format
{
"access_token": "{scope_enhancement_token}",
"token_type": "update_scope",
"expires_in": 600
}

The scope_enhancement_token received in this response should be passed as a parameter in the next step - scope enhancement request.

Step 2: Scope enhancement request

This request appends the refresh token with additional scopes.
Request format
GET
{accounts-url}/oauth/v2/token/addextrascope
?response_type=update_scopes
&client_id={client_id}
&redirect_uri={redirect_uri}
&scope={required_scopes}
&enhance_token={scope_enhancement_token}
&logout=true

Parameters
  • response_type: Specify the value as "update_scopes".
  • client_id: Specify the client-id obtained from the API console.
  • redirect_uri : Specify the URI to which the authorization server will redirect the browser back with success or failure response. It has to be the same URI which is provided when registering the app in the API console.
  • scope: Specify the scopes of the additional resources for which access is required.
  • enhance_token: Scope enhancement token received in the response of the previous initiation request. 
  • logout: Specify as true if the user's session should be terminated after the permission is granted or rejected.
When this request is called, the application redirects the user to the Zoho Login page, and the user enters the Zoho credentials. Then, the permissions required are displayed once the user is authenticated.
The refresh token will be appended with the additional scopes, and a success response will be returned when the user grants permission. The user will be redirected to the redirect_uri with params status as success and scope_enhanced as true. The user can continue using the same refresh token can be used. If the user rejects the authentication, the system returns a failure response.  The user will be redirected to the redirect_uri with params error as access_denied.

You will receive a response in the below formats:

Success Response
{redirect_uri}?status=success&scope_enhanced=true

Failure Response
{redirect_uri}?error=access_denied

We hope you found this post useful. We will meet you next week with another interesting topic!
If you have any questions, let us know in the comment section.
Cheers!



      • Sticky Posts

      • Kaizen #217 - Actions APIs : Tasks

        Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
      • Kaizen #216 - Actions APIs : Email Notifications

        Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
      • Kaizen #152 - Client Script Support for the new Canvas Record Forms

        Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
      • Kaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script

        Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
      • Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI

        Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the

        • Recent Topics

        • cannot recieve or send emails

          we are not recieving or cannot send emails.Shows sysytem error
        • Zoho Sites - contact us form

          I have added a contact us form to my website. I wanted to change the layout so I deleted the section of Contact Us form. When I again try to add the section of Contact Us form, it shows error that "This form already exists on this page."  I am unable
        • switching from POP3 to IMAPI do I need to change settings in Web email?

          hi so I am using Outlook with My Zoho mail, also have Verizon email /AOL. they no longer support POP3 and said imapi is much better, so I want to switch my ZoHo to imapai. I googled and it said i need to change it in my account....i looked at my account
        • What functionality is new in the Z025 Spaces UI dashboard compared to the previous Zoho One dashboard?

          My company is interested in creating a revamped dashboard this coming year, and are trying to weigh different platform options. The new Spaces UI is said to be a more "feature-rich" dashboard experience than the previous. Could a developer please explain
        • Collections Management: #5 Convenience on Offer, using Self-Checkout

          "Is this the right page? Oh, now, it wants my address again. Why am I being redirected?" These were the exact thoughts running through Karan's mind as he tried to subscribe to an application he genuinely liked. He clicked "Buy Now", expecting a quick
        • Tip #50- A Closer Look at the Unattended Access Dashboard- 'Insider Insights'

          Having complete visibility and quick access to everything you need certainly makes managing multiple remote devices a lot easier, and that is precisely what the Unattended Access Dashboard in Zoho Assist is designed to offer. Once you go to the Unattended
        • How to update custom multi-user field in Zoho Projects?

          I'm trying to update custom multi-user fields in Zoho Projects via a Deluge function in CRM. The code I have so far is below. It works for updating standard project fields and single-line custom fields, but it does not work to update multi-user fields.
        • Tip of the Week #75– Manage your social media messages from a single shared inbox.

          Are you tired of jumping between apps or browser tabs to reply to your business's Facebook and Instagram DMs? Handling customer messages on social media might seem simple, but switching between multiple platforms can easily lead to lost messages, duplicate
        • Zoho Map integration tasks have changed - you need to "Locate all instances of Zoho Map integration tasks in your Deluge scripts by searching for the v1 marker... before 16 January 2026"

          The Zoho Map deluge integration task has been changed (as at 21 October 2025) to provide a more structured, JSON-like response. This change affects all three Zoho Map integration tasks (Geocode, Reverse Geocode, and Distance Between). More details can
        • Using files from Zoho CRM in Gemini/ChatGPT/Claude

          Hi all, I’ve got subscriptions to Gemini and a few other AI tools which I use for tasks like data enrichment, email composition, etc. In our workflow, we often receive various documents from clients — such as process workflows, BRDs/requirement documents
        • Zoho Analytics & Zoho Creator - Modified Time value

          I'm trying to use the Zoho Creator system field 'modified time' in Zoho Analytics, but it's consistently showing 12 hours 'out' In Zoho Creator In Zoho Analytics Is this a constant difference that I just need to correct with a timezone change - or is
        • Zoho CRM - Option to create Follow-Up Task

          When completing a Zoho CRM Task, it would be very helpful if there was an option to "Complete and Create Follow-Up Task" in the pop-up which appears. It could clone the task you are closing and then show it on the screen in edit mode, all the user would
        • Portal For Different Apps

          I found some older threads on this but didn't see anything very recent. I'm new to Zoho One so forgive me if my terminology is off a bit. I was hoping set up a single point of entry into Zoho One. So, many of the apps could be found in one single place
        • Calls undetected

          Zoho Voice records indicate my last call ended at 6:00 PM. All incoming and outgoing calls occurred between 6:00 PM and 7:00 PM.
        • Unable to Select Authenticated Domain as Sender

          We’ve already authenticated our domain, but it’s still not appearing in the sender list when we try to run a campaign. Could you please check what might be causing this issue?
        • Introducing WhatsApp integration in Bigin

          Greetings! In today's business landscape, messaging apps play a significant role in customer operations. Customers can engage with businesses, seek support, ask questions, receive personalized recommendations, read reviews, and even make purchases—all
        • Zoho Projects - Show Task List as dropdown field on Task records

          Hi Project's Team, I noticed today that there is no field on a task record related to the task list it belongs to. A dropdown would be helpful for quickly moving tasks between lists while in a task. I know that you can go to "Other Actions" and choose
        • My followed tickets extension is not working under the All departments view

          Hi. I've installed the My followed tickets extension. However, when I try to open the extension under the all departments view, I get the following message: 'Sorry, this extension is not supported in the All Departments view.' How can I solve this p
        • Ticket Time Entry to Timesheet

          The title just about sums it up. I have searched here and not found anything relevant, but If I overlooked, then please set me straight.  We have staff that do nothing but close tickets in desk all day long. These tickets represent their timesheet. Is there a way to have this information sync or for a tech to go into their timesheet themselves and sync it with their tickets of the same timeframe?? We waste a ton of time doing timesheets and the old "Clock in/Clock out" isnt detailed enough for us!!
        • Calls undetected.

          The call is not showing on the call log.
        • Calls undetected

          Zoho is not reading calls made.
        • Multi-currency and Products

          One of the main reasons I have gone down the Zoho route is because I need multi-currency support.  However, I find that products can only be priced in the home currency, We sell to the US and UK.  However, we maintain different price lists for each. 
        • Missing information data Zoho inventory

          there some missing data in Zoho inventory connection. pick list stock counts bin location we have requested it via mail and the support team doesn’t gove feedback. has anyone achieve to get these info or to ask other ya les
        • Calendar Events Issues

          Not able to view scheduled events on my calendar
        • Extensions 101 webinar series: Build, integrate, and monetize with extensions

          Attention developers! Are you ready to take your extension development skills to the next level? We're excited to bring back the Extensions 101 webinar series with an expanded lineup of Zoho products and an introduction to more platform features. Last
        • Custom Related List Inside Zoho Books

          Hello, We can create the Related list inside the zoho books by the deluge code, I am sharing the reference code Please have a look may be it will help you. //..........Get Org Details organizationID = organization.get("organization_id"); Recordid = cm_g_a_data.get("module_record_id");
        • Where are recordings stored?

          I have hosted a couple of test meeting, used the "record" button to start and stop the recording but I am unable to find where are those recordings saved?  Can anybody help? Thanks
        • Zoho Desk's integration with Microsoft PowerBI delivers advanced analytics insights

          Hello everyone, Gaining advanced insights through reports and dashboards is one of the critical requirements of every business. In addition to key metrics tracked in Zoho Desk, such as agent performance, SLA adherence, and ticket lifecycle, businesses
        • Create static subforms in Zoho CRM: streamline data entry with pre-defined values

          Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple
        • IMAP error message in Zoho mail

          I cannot send emails today. Everything fine for years until today. Get a message: "You are yet to enable IMAP for your account. Please contact your administrator". Does anyone know how to correct this?
        • IMAP stopped working today

          Hello! I've been a paid customer for more than 10 years, IMAP was always working fine. But today this is the error I've got on my iPhone: I've tried toggling the IMAP for my account (Mail -> Settings -> Mail accounts) off and on again, but that did not
        • Are custom portals accessible on the Zoho learn smartphone app?

          In other words, can users external to my organisation, once signed up, use the app in the same way as internal users? Thanks
        • Zoho Books/Inventory - Update Marketplace Sales Order via API

          Hi everyone, Does anyone know if there is a way to update Sales Orders created from a marketplace intigration (Shopify in this case) via API? I'm trying to cover a scenario where an order is changed on the Shopify end and the changes must be reflected
        • Conditional Layouts On Multi Select Field

          How we can use Conditional Layouts On Multi Select Field field? Please help.
        • Multiple columns in a form

          I am evaluating Zoho Creator. However, I am seeing almost no layout control on a form.  Just a basic 1 or 2 column format that is then imposed on the entire form.  That's not going to work for many, many real world cases. We need multiple columns per line, and we need each line/section to occupy a single column or be able to span the columns.   Someone please tell me that I'm missing something and the capability is actually there.  
        • Global search

          Hi! I think it would be great to have a global search that would give you results from all records of a database, no only for a single field of a single form as we have now. Thanks!
        • Any insights about API/v2? Having problem for a while.

          I don't know why it is throwing a 404 error, my report name is correct. Has someone had this issue and how you fix it?
        • Edit QR code with redirect to form

          Guten morgen, wir haben ein Formular Reklamation_erstellen. Dort soll ein QR Code erstellt werden, der im Lieferschein angezeigt wird. Beim Scannen auf dem soll das jeweilige Formular zum BEARBEITEN geöffnet werden. Leider bekomme ich es nur so hin, dass
        • Getting all the ingredients together for baking an app

          Good day everyone. After reading a lot of the help docs and watching videos, I now started on my app. To prevent hours and hours wasted on going down the wrong track, I would like some clarification on the following. But first some background: I have
        • Help Needed with Configuring ZC Microservice

          I'm attempting to create a simple microservice, but am running into problems with scope and auth. Using Custom API Builder, here's my setup: 1. Method: GET 2. Auth: OAuth2 3. User Scope: All users 4. Response: Standard 5. Function: A function that returns
        • Next Page