Kaizen #193: Creating different fields in Zoho CRM through API

Kaizen #193: Creating different fields in Zoho CRM through API

🎊 Nearing 200th Kaizen Post – We want to hear from you!
Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone. 

Hello all, welcome back to another exciting Kaizen post!

In Zoho CRM, you have the option to tailor modules according to your organization's unique needs using custom fields. These can be created manually in the module builder or via API.

From Zoho CRM API version 6, you can add custom fields via API using the below endpoint:
POST 
{api-domain}/crm/{version}/settings/fields?module={module_API_name}

From Zoho CRM API version 8, additional field types like multi-select lookups, multi-user lookup additions are also supported.
This article is intended to be a guide on how to create fields through the API.

Field Type (UI)
Field Data Type 
Single Line
text
Multi-Line
textarea
Email
 email
Phone
phone
Pick List
picklist
Multi Select
multiselectpicklist
Date
date
Date/Time
datetime
Number
integer
Auto-Number
autonumber
Currency
currency
Decimal
double
Percent
percent (only in POST)
Long Integer
bigint
Checkbox
Boolean
URL
website
Lookup
lookup
Formula
formula
User (Type- Single User)
 userlookup
User (Type- Multiple Users)
multiuserlookup
File Upload
fileupload
Image Upload
imageupload
Rollup Summary
rollup_summary
Multi-Select Lookup
multiselectlookup

The fields in below JSON are common for all fields. Field types such as single line text, phone, email, date, datetime, integer, and url fields consists of the below common fields alone and there are no dependent fields for them. 
{
  "fields": [
    {
      "field_label": "Your Field Label",
      "data_type": "<field_type>",
      "length": "<length>",
      "tooltip": {
        "name": "static_text",
        "value": "Tooltip message"
      },
      "profiles": [
        {
          "id": "<profile_id_1>",
          "permission_type": "read_write"
        },
        {
          "id": "<profile_id_2>",
          "permission_type": "read_only"
        }
      ],
      "external": {
        "type": "user",
        "show": false
      },
      "crypt": {
        "mode": "decryption"
      }
    }
  ]
}


Key
Mandatory
Description
field_label
Yes
Display name of the field
date_type
Yes
Field type
length
No
 Max number of characters allowed for a field
filterable
No
 Whether field can be used in filters. When set to true, the field will be available for use in Criteria Pattern Editors. Note that it is not applicable for imageupload, fileupload, textarea, and formula fields 
tooltip
 No
Field help text; name can be static_text or info_icon 
profiles
No
Access control per profile (read_write, read_only, hidden)
crypt
No
Whether to encrypt the field (encryption or decryption)
unique
No
Enforce uniqueness across records
hipaa_compliance_enabled
No
Enable HIPAA protection
private
No
Enable GDPR-level handling (Low or High)

Single line Field

The single line field is a string field that can store 255 characters, and alphanumeric and special characters. It can be used to store fields like name, company, account name, etc. To create a single line field, give data_type as text. 
A single line field can be marked as an external field. An external field is used to hold a record's unique ID available in an external system.
{
    "fields": [
        {
            "data_type": "text",
            "field_label": "External ID",
            "external": {
                "type": "org",
                "show": true
            }
        }
    ]
}

Multiline Fields

The multi line field is a string field that can be used when you need a larger string field. It accepts alphanumeric and special characters. Multiline fields are of three types: plain text small, plain text large, and rich text field.
Multi-line field type
Character limit
Can be marked Mandatory?
Can be Encrypted?
Plain text small
Up to 2000
Yes
Yes
Plain text large
Up to 32000
Yes
No
Rich text (RTF)
Up to 50000
No
No

1) Plain Text Small Field

This type of multi-line field is ideal for concise entries up to 2000 character size. To create a plain text small multi line field, give data_type as textarea and type key in text area JSON object as "small".
{
    "fields": [
        {
            "field_label": "Apartment_details",
            "data_type": "textarea",
            "length" : 2000,
            "textarea": {
                "type": "small"
            }
        }
    ]
}

2) Plain Text Large Field

This type of multi line field is ideal for more extensive entries of up to 32000 character size. To create a plain text large multi line field, give data_type as textarea and type key in text area JSON object as "large".

{
    "fields": [
        {
            "field_label": "Apartment_details",
            "data_type": "textarea",
            "length" : 32000,
            "textarea": {
                "type": "large"
            }
        }
    ]
}

3) Rich text Field

Rich text field is ideal when formatted text needs to be entered. The length of the entry can be up to 50000 characters. To create a plain text large multi line field, give data_type as textarea and type key in text area JSON object as "rich_text"
{
    "fields": [
        {
            "field_label": "Apartment_details",
            "data_type": "textarea",
            "length" : 50000,
            "textarea": {
                "type": "rich_text"
            }
        }
    ]
}

Picklist Field

Picklist is a field that lets you choose a value from a set of predefined values. The pick list value accepts all alphanumeric and special characters.
To create a picklist field, give data_type as picklist .Picklist fields have dependent JSON array - pick_list_values.  
  • pick_list_values: This JSON array comprises the options for the picklist field. Inside the array, display_value and actual_values stores the label shown for the picklist value in the CRM UI and the actual internal value of the picklist option respectively.  The colour_code field consists of the color code of the picklist option in hex format, if color code is enabled.
  • enable_colour_code - Boolean value that represents whether color code is enabled for the script
  • history_tracking_enabled -   This key when set as true audit/history tracking for the picklist field is enabled. Users with Module Customization permission can enable picklist history tracking. You can enable tracking for one picklist field per module, and this will be applicable across all layouts.
{
  "fields": [
    {
      "field_label": "Your picklist's field label",
      "data_type": "picklist",
      "enable_colour_code": true,
      "history_tracking_enabled": true,
      "pick_list_values": [
        {
          "display_value": "Option 1",
          "colour_code": "#af38fa",
          "actual_value": "Option 1"
        },
        {
          "display_value": "Option 2",
          "colour_code": "#ffd6bc",
          "actual_value": "Option 2"
        },
        {
          "display_value": "Option 3",
          "colour_code": "#cfddbc",
          "actual_value": "Option 3"
        }
      ]
    }
  ]
}

Global picklist Field

Global sets in Zoho CRM is a type of picklist that helps you easily manage picklist values that recur across modules. To create a global picklist, use the Create Global Picklist API. The global picklist can then be associated to a module in the below format using the Create Custom Field API.
{
  "fields": [
    {
      "field_label": "Source",
      "data_type": "picklist",
      "global_picklist": {
        "id": "72223455366"//Id of the global picklist
      }
    }
  ]
}

Multi-Select Picklist Field

Multi-select picklist allows you to select multiple values while creating or editing record. The pick list value accepts all alphanumeric and special characters. To create a multi select picklist, give data type as multiselectpicklist.
Note that Picklist tracking is not supported for multi-select picklists
{
    "fields": [
        {
            "field_label": "Preferred working days",
            "data_type": "multiselectpicklist", // Specify the data type as multiselectpicklist* 
            "pick_list_values": [
                {
                    "display_value": "Monday",
                    "actual_value": "1"
                },
                {
                    "display_value": "Tuesday",
                    "actual_value": "2"
                },
                {
                    "display_value": "Wednesday",
                    "actual_value": "3"
                },
                {
                    "display_value": "Thursday",
                    "actual_value": "4"
                },
                {
                    "display_value": "Friday",
                    "actual_value": "5"
                }
            ],
            "pick_list_values_sorted_lexically": true,
            "enable_colour_code": true
        }
    ]
}

Auto Number Field

Auto Number fields are used for assigning a unique incremental number automatically to each record, making identification easy. To create an auto number field, set "data_type" as "autonumber" and include an auto_number object with the following keys:

  • start_number (mandatory) – Starting value for the auto-number sequence.
  • prefix (optional) – (String) to prepend to the number.
  • suffix (optional) – (String) to append to the number.
  • _update_existing_records (optional) – (Boolean). If set to true, updates existing records with new auto-numbers based on the current format. Default value is false.
{
  "fields": [
    {
      "field_label": "Order ID",
      "data_type": "autonumber",
      "auto_number": {
        "start_number": 1000,
        "prefix": "ORD-",
        "suffix": "-2025",
        "_update_existing_records": true
      }
    }
  ]
}

Currency Field

Currency field is used to store amount values. To create a currency field, set "data_type" as "currency" and define the currency JSON object with the following keys:
  • rounding_option(mandatory) – Specifies how values should be rounded:
    • "normal" – No rounding.
    • "round_off" – Rounds to nearest based on precision.
    • "round_up" – Always rounds up based on precision.
    • "round_down" – Always rounds down based on precision.
  • precision(optional) – Number of decimal places displayed in the UI (e.g., 123.466 with precision 2 becomes 123.47).
  • decimal_place(optional) – Maximum number of decimal places stored. Values beyond this are truncated. Max allowed decimal places: 9.
{
  "fields": [
    {
      "field_label": "Deal Amount",
      "data_type": "currency",
      "currency": {
        "rounding_option": "round_up",
        "precision": 2,
        "decimal_place": 3
      }
    }
  ]
}

Decimal Field

Decimal field is used to store decimal numbers. To add a decimal (floating point) number field, use "data_type": "double".
  • length(optional) – Total number of digits allowed, including both sides of the decimal point.
  • decimal_place(optional) – Number of digits to allow after the decimal point (e.g., 2 means values like 123.45).
{
  "fields": [
    {
      "field_label": "Discount Rate",
      "data_type": "double",
      "length": 16,
      "decimal_place": 2
    }
  ]
}

Percent Field

This field type is used to capture percentage values, such as scores or growth rates. To create a percentage field, use "data_type": "percent". 
{
  "fields": [
    {
      "field_label": "Enrollment number",
      "data_type": "bigint",
      "length": 18,
      "separator": true
    }
  ]
}

Long Integer Field

Long Integer Fields are number fields that accept up to 18 digits. To create a long integer field, use "data_type": "bigint".  
{
  "fields": [
    {
      "field_label": "Enrollment number",
      "data_type": "bigint",
      "length": 18,
      "separator": true
    }
  ]
}

Separator: a Boolean key that indicates whether the number is formatted for better readability. It is applicable for data types integer, double, bigint. Refer to this article on changing locale information for information on how to change it.

Checkbox Field

Checkbox value allows you to select or unselect a value indicating true or false. To create a checkbox field, use "data_type": "boolean".
{
  "fields": [
    {
      "field_label": "Previously Employed?",
      "data_type": "boolean"
    }
  ]
}

Lookup Field

Use "data_type": "lookup" to associate records from another module. The lookup JSON object defines the target module, display label, and optional filter criteria.
  • module.api_name(mandatory) – API name of the target module (get via Modules API).
  • display_label(mandatory) – Label shown in the related list.
  • query_details(optional) – Used to define lookup filters. Inside query_details JSON Object following keys are present:
    • criteria(mandatory if query_details is used) – Filter logic.
    • group_operator – "AND"/"OR" (required for multiple conditions).
    • group – Array of filter conditions. Each condition includes:
      • field.api_name: Field in the target module
      • comparator: Operator like contains, equal
      • value: Value to match
  • revalidate_filter_during_edit(optional) – If true, validates filter conditions on record edit.
{
  "fields": [
    {
      "field_label": "Your lookup",
      "data_type": "lookup",
      "lookup": {
        "module": {
          "api_name": "Contacts"
        },
        "display_label": "Contact Lookup",
        "revalidate_filter_during_edit": true,
        "query_details": {
          "criteria": {
            "group_operator": "AND",
            "group": [
              {
                "field": {
                  "api_name": "Phone"
                },
                "comparator": "contains",
                "value": "91"
              },
              {
                "field": {
                  "api_name": "Lead_Source"
                },
                "comparator": "equal",
                "value": [
                  "Cold Call"
                ]
              }
            ]
          }
        }
      }
    }
  ]
}

Formula Field

Formula fields are used to calculate different types of values, including numeric values, text values, date values, etc. Use "data_type": "formula" to calculate dynamic values based on other fields.
For more details on all the available usages in the formula field, refer to this help doc on formula field. The formula object defines the logic and output type.
  • formula.return_type (mandatory for formula field) – Output type of the formula. Possible values: double, currency, text, date, datetime, boolean
  • formula.expression(mandatory) – The actual formula logic (e.g., "Sqrt(Len(${Email}))").
  • decimal_place(optional) – Number of decimal places (only for double or currency).
  • number_separator(optional) – If true, formats the number using separators (default is true).
{
  "fields": [
    {
      "field_label": "Total amount",
      "data_type": "formula",
      "formula": {
        "return_type": "double",
        "expression": "${Amount} + 150"
      },
      "decimal_place": 0,
      "number_separator": false
    }
  ]
}

Auto refresh formula field

These type of formula fields are used when you need an accurate time measurement whenever you view the record. The key "dynamic" set as true indicates that the field is an auto refresh formula field.
 For example, the age of a deal can be calculated by comparing the created time of the deal with the current time. A condition can be given to stop computing the value of the auto refresh field. 
  • dynamic: When set as true, indicates that the formula field is an auto refresh field.
  • stop_compute_conditionally:  When set as true, indicates that the computation of field stops when the condition given in stop_compute_expression key
  • stop_compute_expression:  Mandatory when stop_compute_conditionally is true. Consists of the condition for stopping computation of the auto refresh formula field.
{
    "fields": [
        {
            "field_label": "Deal Age",
            "data_type": "formula",
            "formula": {
                "expression": "Datecomp(${Created_Time},Now())",
                "return_type": "double",
                "dynamic": true,
                "stop_compute_conditionally": true,
                "stop_compute_expression": "${Probability}==100"//When the deal probability is 100, the calculation gets stopped.
            }
        }
    ]
}

User lookup Field

User lookup field is used to associate a specific user to a record of the module. Use "data_type": "userlookup" to add a user lookup field.
The lookup JSON object defines the key properties of the user lookup
  • query_details (JSON object): Defines filters to restrict which users are selectable.
  • criteria: Uses a group of field conditions (field, comparator, value) with a group_operator (AND, OR) to filter users.
  • revalidate_filter_during_edit (Boolean): If true, the criteria is reevaluated on record edit for the value selected on the record creation. This option is useful when associated values or fields have changed due to updates. It allows users to re-check and confirm that the correct records are still linked when editing the record.
  • sharing_properties (JSON object):  Contains details of access given to users
    •  share_preference_enabled (Boolean): If true, enables access to the records for the users.
    • share_permission (String): Defines what level of access the associated user has (e.g., "read-only", "full-access", "read-write").

{
  "fields": [
    {
      "field_label": "Assigned Sales Rep",
      "data_type": "userlookup",
      "tooltip": {
        "name": "info_icon",
        "value": "Sales user responsible for this lead"
      },
      "lookup": {
        "revalidate_filter_during_edit": true,
         //associate only users from countries India, and email containing "zylker.com".
        "query_details": {
          "criteria": {
            "group_operator": "AND",
            "group": [
              {
                "field": {
                  "api_name": "country"
                },
                "comparator": "equal",
                "value": "India"
              },
              {
                "field": {
                  "api_name": "email"
                },
                "comparator": "contains",
                "value": "@zylker.com"
              }
            ]
          }
        }
      },
      "sharing_properties": {
        "share_preference_enabled": true,
        "share_permission": "read-only"
      }
    }
  ]
}

Multiuser lookup Field

Multi-user look up is a lookup field that lets you add multiple users to a module record. It allows you to establish many-to-many relationships between modules and users in CRM.
Multi user lookup can be added by using the data_type "multiuserlookup". 
  • record_access: This Boolean key when marked as true indicates that the added user has access to the record. The users selected in the multi-user lookup field will be able to 'Edit', 'Delete', 'Change the owner' of that respective record
{
  "fields": [
    {
      "field_label": "Associated_Agents",
      "data_type": "multiuserlookup",
      "multiuserlookup": {
        "record_access": true
      }
    }
  ]
}


File Upload Field

User data type "fileupload" to add a file upload field 
{
  "fields": [
    {
      "field_label": "Resume Upload",
      "data_type": "fileupload",
      "length": 1,// Allow only 1 file, Maximum length : 5
      "tooltip": {
        "name": "info_icon",
        "value": "Upload the applicant's resume in PDF or DOC format"
      }
    }
  ]
}


Image Upload Field

User data type "imageupload" to add an image upload field
{
  "fields": [
    {
      "field_label": "Profile Photo",
      "data_type": "imageupload",
      "length": 1, // Only 1 profile photo allowed, Maximum length 10
      "tooltip": {
        "name": "info_icon",
        "value": "Upload a professional head shot for the employee record"
      }
    }
  ]
}

Rollup Summary Field

Rollup Summary is a field that aggregates or summarizes a desired related list field. Rollup Summary Fields are of two types - Custom Rollups and Predefined Rollups. You can create only custom rollups using APIs. Supported related modules for APIs are Calls, Meetings, and Tasks
  • function - Indicates the mathematical function applied to calculate the rollup summary.
  • field_label - Represents the label of the field as it appears in the UI. 
  • data_type - This must be set to "rollup_summary" for rollup summary field.
  • rollup_summary -  This object contains all the configuration details for the rollup field.
  • return_type - Specifies the type of value returned.
  • expression - Defines the calculation logic for the rollup. 
    • function_parameters  An array containing parameters needed by the function, typically including:
      • api_name: The field being summarized.
    • criteria Defines the filters to apply to the related records. Each condition includes:
      • group_operator:  If there are multiple conditions, you should also include AND or OR as the group operator for the conditions. It consists of an array of conditions.
      • group: Array element of a condition
        • field
          • api_name: The API name of the field.
        • comparator: The comparison operator (e.g., equal, greater_than, contains).
        • value: The value used in the comparison.
  • function - The function to be applied to the filtered records.  Allowed functions : COUNT, MAXIMUM, MINIMUM, AVERAGE, RECENT, UPCOMING, EARLIEST.
  • based_on_module - Specifies the module from which to summarize related records.
  • related_list - Indicates the related list within the module (e.g., "Deals", "Contacts") to summarize from.
{
    "fields": [
        {
            "field_label": "Total Invoice Amount",
            "data_type": "rollup_summary",
            "rollup_summary": {
                "return_type": "currency",
                "expression": {
                    "function_parameters": [
                        {
                            "api_name": "Grand_Total"
                        }
                    ],
                    "criteria": {
                        "group_operator": "AND",
                        "group": [
                            {
                                "comparator": "equal",
                                "field": {
                                    "api_name": "Billing_Country"
                                },
                                "value": "United States"
                            },
                            {
                                "comparator": "greater_than",
                                "field": {
                                    "api_name": "Invoice_Date"
                                },
                                "value": "2024-01-01"
                            }
                        ]
                    },
                    "function": "SUM"
                },
                "based_on_module": {
                    "api_name": "Invoices"
                },
                "related_list": {
                    "api_name": "Invoices"
                }
            }
        }
    ]
}


Multi-Select Lookup Field

 Multi-Select Lookup Field enables you to establish a many-to-many relationship between two modules in CRM.
  • multiselectlookup : The mulitselectlookup JSON object specify the linking details between the module in which the field is present and another module 
    • connected_details: This JSON object contains details about the module you want to connect the current module with.
      • module.api_name:  Specify the module API name you want to link the current module with.
      • field.field_label: When connecting a module, the system creates a new lookup field in the connected module for the current module. Use this key to specify a field label in the connected module.
  • linking_details: When creating a multi-select lookup field, the system creates a separate module connecting these two modules, which contains their common details. This module is called the linking module
    • module: Consists of the details of the linking module.
      • plural_label: Specify a plural label for the linking module.

{
    "fields": [
        {
            "field_label": "Skills",
            "data_type": "multiselectlookup",
            "multiselectlookup": {
                "connected_details": {
                    "module": {
                        "api_name": "Skills"
                    },
                    "field": {
                        "field_label": "SkillName"
                    }
                },
                "linking_details": {
                    "module": {
                        "plural_label": "EmpXSkill"
                    }
                }
            }
        }
    ]
}




      • Sticky Posts

      • Kaizen #197: Frequently Asked Questions on GraphQL APIs

        🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

      • Kaizen #198: Using Client Script for Custom Validation in Blueprint

        Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

      • Celebrating 200 posts of Kaizen! Share your ideas for the milestone post

        Hello Developers, We launched the Kaizen series in 2019 to share helpful content to support your Zoho CRM development journey. Staying true to its spirit—Kaizen Series: Continuous Improvement for Developer Experience—we've shared everything from FAQs

      • Kaizen #193: Creating different fields in Zoho CRM through API

        🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

      • Client Script | Update - Introducing Commands in Client Script!

        Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! Commands

        • Recent Topics

        • Inactive account cleanup policy for Zoho Sign

          Zoho Sign reserves the right to delete accounts that are license free and inactive for more than 120 days. The account deletion will be initiated only after the user receives prior email notice about possible data deletion and how to backup the data.

        • Missde API documentation for Sales Receipt

          Hi! I noticed that the Sales Receipt endpoint is not currently listed in your API documentation (https://www.zoho.com/books/api/v3/introduction/). Could you please provide any available temporary documentation for this endpoint, along with a detailed

        • Multi-currency in Zoho CRM Forecast and Reports

          As a company we have branches in 4 different countries with as many different currencies. Our Sales Teams would like to work with their local currency as much as possible. The Forecast module using only 1 currency is practically usable only by the sales

        • How to select from pricebook when creating a salesorder or quote

          I am creating a sales order and when selecting the Products I do not see any where to select from pricebooks. How do i associate this to my orders?

        • Proposal for Creating a Unique "Address" Entity in Zoho FSM

          The "Address" entity is one of the most critical components for a service-oriented company. While homeowners may change and servicing companies may vary, the address itself remains constant. This constancy is essential for subsequent services, as it provides

        • I cannot find my older documents from 2024 and 2023

          I cannot find my older documents from 2024 and 2023.

        • System default SLA descriptions can't be modified

          The system default SLAs have identical descriptions for all SLA levels, but their settings differ. However, I am facing an issue where I cannot modify these descriptions and save the changes. The content of the description box can be edited but the changes

        • Customising Help Center

          Hi I don't think it is possible to add custom pages to help center? We'd like to use this as a customer portal with support tickets, FAQ/Guides, Billing and contracts. Is there any plans to add a feature like this or an alternative way to do it other

        • Replies sometimes creating separate ticket

          Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding

        • Ticket Approvals - External Users

          The ticket approval option - we need to be able to select external users (Contacts) for approvals. Sometimes we are working with an end user and their boss needs to approve a purchase. For example, working with a cashier on a broken cash register and

        • Force Users to Ask Answer Bot a question... First

          End users will always skip talking to a bot. It would be nice if Zoho adopted the standard and forced users to first ask a question to answer bot (or zia in some fashion) and then pass to the agent if it wasn't answered. Options to force the user to speak

        • View Answer Bot conversations?

          We are trialing Zia and are experimenting with Answer Bot on our knowledge base. So far so good! Management asks me if it is possible to view Answer Bot conversations, the purpose being to look over its shoulder and confirm that it is working as des

        • Mass Email an Account

          It would be nice to mass email an account stating there is an outage at their business or something specific to an account is needed to be mass communicated. Even if it makes a ticket for every Email Out to every contact in the Account. Think: the customer

        • Multiple Topics assigned to a single Campaign

          Hello, is it possible to assign multiple Topics to a single Campaign? We frequently write a content to our subscribers that spans multiple Topics and we would like to send it to all Contacts that are subscribed to at least one of the Topics. But it looks

        • Zoho Projects Fonts and Accessibility missing

          I cannot find any more the tab where I can change the font in Zoho Project. I also checked the knowledgebase and there they have accessibility tab which I am completely missing. Is there some setup I am missing or is it a problem with our account?

        • Introducing Version-3 APIs - Explore New APIs & Enhancements

          Happy to announce the release of Version 3 (V3) APIs with an easy to use interface, new APIs, and more examples to help you understand and access the APIs better. V3 APIs can be accessed through our new link, where you can explore our complete documentation,

        • Zoho Books Custom Widgets Deprecation Error

          I created a simple sample widget with zet and published it using sigma Both in the Sandbox and Production the Widgets are showing this error

        • Problems with PDF files in notebook

          I'm evaluating Zoho Notebook as an alternative to Evernote and imported my Evernote account to Zoho Notebook. First issue is that notes in Evernote that comprise a PDF are turned into a 'group' with a single note page (that has the text from the Evernote

        • API (v3) Tasks sorting issue

          We are using the v3 API for Projects. When we gat all tasks, per page of 100 tasks, we get the task info alright. But when we try to sort based on DESC(last_modified_time) we don't get the correct sort order. It is roughly sorted by the last_modified_time,

        • Assemblies make my stock go negative

          I am sure this is just the way that we are using this feature, but we use assemblies, a lot. The issue for us is the way that the relive inventory and the fact that it makes our composite item stock go negative. I have added flows to auto assemble and

        • User Activity Reports

          I'd like to get data related to user activity.  For example, Login and logout times, emails sent/received, new records created , etc. Is that currently available. I just can't seem to find anything . Thanks, Dave

        • Help: Populate “Contact Owner” details into Customer custom fields (for email templates) in Zoho Books

          We want to send invoices on behalf of our sales agents, and include the agent’s name, email, and phone in the email body using placeholders. Plan is to copy the Customer Owner details into three Customer custom fields, so they can be used as placeholders

        • Undocumented Books API error message - 1000 - The requested action could not be completed. Please try again. | Unexpected error

          This code sometimes throws this error 1000 - The requested action could not be completed. Please try again. | Unexpected error What does it mean? result = zoho.books.updateRecord("salesorders",organization.get("organization_id"),salesorder_id,sales_

        • Partial payments for retainer invoices

          When a customer does not pay the entire retainer invoice there is no way to apply a partial payment. PLEASE add this function.

        • Making Tags Mandatory

          When creating an expense, is it possible to make the Tags field mandatory?  I see the option in settings to make other fields mandatory, like Merchant, Description, Customer, etc, but nothing about Tags. Thanks! Kevin

        • Mass Update not trigger workflows

          Hi, I have performed a mass update of all records in a custom module using a custom view. I have a dummy checkbox on my module that I turn on or off - hoping to trigger all the new workflows that have been created for that module. However, no workflows

        • Multi-Select lookup field has reached its maximum??

          Hi there, I want to create a multi-select lookup field in a module but I can't select the model I want the relationship to be with from the list. From the help page on this I see that you can only create a max of 2 relationships per module? Is that true?

        • Generating CRM reports based on date moved in staged history

          Hi everyone, I'm trying to generate CRM reports of jobs (I think these are called usually deals) based on when they were moved to a particular stage, ie all jobs that were moved to Proposal/Quote in the previous financial year. I can see from other similar

        • Modules for missed calls, emails, texts etc

          Hi there. Is there a way to create a module that would automatically show a list of all inbound calls that were missed by our users, as well as any inbound SMS's, emails & WhatsApp messages. That way, a user who is available, can work through that list

        • Subforms and automation

          If a user updates a field how do we create an automation etc. We have a field for returned parts and i want to get an email when that field is ticked. How please as Zoho tells me no automation on subforms. The Reason- Why having waited for ever for FSM

        • Conditional layouts - support for multi-select picklists

          Hi, The documentation for conditional layouts says the following: "Layout Rules cannot be used on the following field types: Auto Number Lookup Multi Select Lookup User Lookup Formula File Upload Multi Line" I have a custom module with a multi-pick list

        • Ability to Set a General Email Signature for the Organization in Zoho Recruit

          Dear Zoho Recruit Team, I hope you're doing well. We would like to request a feature that would allow us to set a general email signature at the organizational level within Zoho Recruit. Currently it is only possible for individual users to create their

        • Custom Buttons & Links Now Supported in Portals

          We’ve just made portals in Zoho Recruit more powerful and customizable than ever! You can now bring the power of Custom Buttons and Links to your Candidate, Client, Vendor, and Custom Portals — enabling portal users to take direct action without recruiter

        • CC and/or BCC users in email templates

          I would like the ability to automatically assign a CC and BCC "User (company employee)" into email templates. Specifically, I would like to be able to add the "User who owns the client" as a CC automatically on any interview scheduled or candidate submitted

        • Is there a way to show contact emails in the Account?

          I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail

        • Live webinar: Transform data into impactful visuals with Zoho Show

          Data is frequently a core part of a presentation, whether it’s a sales pitch, project update, research report, or performance review. But when it’s just numbers on a page, the message you’re trying to convey can get buried. The real magic happens when

        • File attachments not working - web version

          Since Notebook announced better file attachments, I have experienced file attachments failing. When uploaded from my pc to the web version, notebook just spins. Acting like the attachment is very large. When it's 30k. If I cancel out of this, the notecard

        • API - Barebones Data for Send Doc For Signiture

          I am learning how to use with Zoho Sign API. I am wondering if someone can give me a bare bones JSON data sample for "Send Document For Signature". Below is the blank data that is pre-populated in postman. Seems like there is more here than the bare minimum

        • Revenue Management: #2 How to compute revenue?

          In our previous post, we discussed the revenue recognition standards under IFRS 15 and ASC 606 and the five-step model. Now, let's examine three distinct business scenarios to see how the standards and model work in practice. This will help you understand

        • External lookup in CRM (as in Books)

          Hello Context: We have a CRM module, similar to Deals, but for Purchasing. Once the PO is created, a link to this PO should be updated in that "deal". In Books, you can add a custom 'external' field which can look up into CRM modules. I'm asked to have

        • Next Page