Records that are in the trash are counted in the reports.

Records that are in the trash are counted in the reports.

Hello community, after intensive investigation by support, we have noticed that when we relate records through a lookup field, if we delete records from the child module they will be counted when generating a report from both modules.

See the case below:



There were 3 links between the child module and the parent module:

Child record 1
Child record 2
Child record 3

‘Child record 2’ and “Child record 3” were deleted and therefore moved to the trash.

When generating a report on this record in Reports, we get the result in the image above, showing 2 lines with no references.

Support said that this is the expected behaviour, as the relationship between the records still exists, even in the Recycle Bin.

I would like to hear from the community what they think of the above behaviour, I understand that if a record is in the trash, it shouldn't appear in the reports (not least because we can't even see this data, only a dash is displayed in any fields of the child module that you select) unless I can make it explicit that I want this behaviour, it shouldn't be an arbitrary rule.