Remote Assistance- taking control...

Remote Assistance- taking control...

Is this a bug or are we missing something? I've tried this several times - I can view the other person's desktop but no option to take control or give control.

How is this done?

FYI: Rather than only emailing the link, provide a link you can copy and paste into a chat window. I simply email the link to myself and then copy and paste it into a chat with my client. Add that functionality and the ability to take control and this is a big winner.