Recent Topics
Same name but different email addresses
Hello, I'm having a problem with managing the names of users in my organization, one of the examples in the attached screenshot shows that when i changed an email for one of the users the old email stayed but shows the correct name on top of that it also
Error opening email
I just tried Zoho Mail for the first time and finished setting up my account. However, after the setup, incoming emails show an error message in the email body. Could you please help me? Thank you.
Setting up DKIM in AWS Route53
Hi, AWS is not allowing me to enter the large DKIM value, which ZOHO needs me to setup for DKIM: v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCIr6rqDssUHEehaprZvNqlwBR8kGkQn4+ivpkGWSe+2qxyIBz5OE/AKUgDJLq+IoNYHiLn2hFK+RBbEWIr/5iFdurwclFID7z/QiuKxwIZcmCRq5lFf3xiWIqXwyIRTTr390LMDZdwIgJSISuogtNN/Q5Iv9gkJir/fb3OJxlgEwIDAQAB
Can send emails but cannot receive them
Hello, I'm currently unable to receive emails but can send them. Checked my domain on the settings page as I thought I might have accidentally deleted a TXT file but it's saying it's valid and no option to fetch what TXT fields to do Please let me know
Recreating Zoho Account with Existing Domain
Dear Zoho Support Team, Currently, I own the domain wassclothing.com, but it appears that someone has already registered this domain in Zoho Mail. As a result, I am unable to create a new Zoho Mail account using this domain. Could you please guide me
"Unable to scan for viruses.
: Unable to scan for viruses. I've tried uploading it three times, but I keep getting the same error, which prevents me from sending an invoice. I created the PDF myself and am certain it does not contain any viruses. Are there any workarounds available?
Getting an error when trying to connect zoho mail to Make
Hi, I'm trying to send an email via Make Integration. I configured the Server application and set the connection in Make Scenario. When I hit the save button I get an error from Zoho: Invalid Redirect Uri Redirect URI passed does not match with the one
WIP reporting tricks?
As a small job shop we export invoices a lot, primarily to create build reports information for the shop. We either create different views of the data via Reports or in a spreadsheet. I live by the ability to limit the export by date and create the export templates. But we need to get down to the WIP- Work in progress which involves filtering. It appears I can use the "Approve" function but it has some mis-steps . To review the stati: Draft, Pending Approval, Approved, Sent Paid, Overdue, Void, Partially
Urgent: Zoho Mail Not Sending or Receiving Emails
Hi Team, I am experiencing an issue with my Zoho Mail account—it is neither sending nor receiving emails. Please investigate and resolve this as soon as possible. Let me know if you need any further details. Thank you!
Zoho ToDo and MS Outlook
Hi, Is there a way to create a Zoho Todo task from Outlook app or web. eg. Reading email in Outlook and need to create a task to reply on a scheduled date. Regards
Payroll Chart of Accounts Config for Dummies
USA What should my COA look like for one employee, paid via a service (Gusto), no benefits. I pay her wage, associated taxes, and the Gusto monthly fee. I'd like to know the COA account type, any sub accounts, what goes where, any payment splits, etc.
Create Ticket ignores a list of "secondaryContacts"
Hi, we're trying to create a ticket, with a contact to be a CC. According to the documentation, it should be a list of IDs in "secondaryContacts". But when the ticket is created, it returns an empty array. Has someone tried it? Thanks for any hint. BTW
EDIT MAIL DOMAIN
HOW DO I EDIT MY MAIL DOMAIN
On-prem version of Zoho Desk
Is there an on-prem version of Zoho Desk available for enterprise customers if we have additional aspects of security that aren't covered with current legal and data security terms?
Workers unable to submit time logs
I received a phone call and an email from employees saying that they received the same error code. They cannot submit the hours that they worked. The clerk whose email is problematical is not in the office this week and does not have access to her email.
Error 550 - receiving email
Hi, We've been getting messages from three different customers that our email address was bouncing. Our email address is hello[at]meteoorbooks.com. This was the error message they received: The response from the remote server was: 550 5.0.1 Recipient
solicitud cambio de dominio
buenas tardes por favor me pueden ayudar con un cambio de dominio es que al crear un correo corporativo manual y agregue un dominio inscribí el mío pero le anexe letras de mas y no pude seguir con el proceso y no se como hacer para seguir con la configuración
Receipt for Transaction ID2005635324115
Please share Receipt for Transaction ID2005635324115 towards bashir.salih@wood-man.ae
Not able to send or receive emails
Hello, I have not been having problems sending and receiving email accounts for about 2 weeks now. I have clean out my folders for storage and it is still not working. Thanks Ward
Need Assistance with New Account and DNS Update
I've created a Zoho Mail account for my Website https://apkqad.com but forgot which Gmail account I used to sign up. Can I setup a new Zoho Mail account and update the DNS records accordingly?
Zoho Desk app update - Reply via email option for IM tickets
Hello, everyone! We're excited to introduce the 'Reply via Email' option for IM tickets, in the latest version of the Zoho Desk Android(v2.7.4) and iOS(2.9.5) app update. You can now respond to IM-based tickets via email within the mobile app. This feature
Zoho Meeting Android app update - v2.4.0
Hello everyone! We are excited to announce that we have brought in support for the following features in the latest version of the Zoho Meeting Android app(v2.4.0): 1. Start Personal Meeting Rooms 2. Revamp of the schedule meeting screen and meeting details
Upload and embed a video into an article?
How can we upload a video and embed it into an article? It is possible for images but this only supports image files. And don't say it has to be uploaded to YouTube, Vimeo or DailyMotion in order to embed it. We're trying to create company documentation
This mobile number has been marked spam. Please contact support.
I am having problem of adding my mobile phone number to my account, while enabling the Zoho mail service. I have tried my personal number, working number, and even my parents number and still got the same error "This mobile number has been marked spam.
Error when trying to categorize bank transactions
I am trying to categorize my bank transactions. It was going fine, I categorized 50 or so transaction and suddenly I started getting an error that reads: "Transactions cannot be matched as the account you are trying to match it to, is different.". I select
Sales receipt drop down
Is the option for Sales receipt only in a paid subscription? If it is which subscription, if it is not how do I get it up on my drop down sales tab.
5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucial
Progressive Discounts
We need to be able to apply more than one discount after the sub total. How would we go about doing that in zoho books and zoho inventory?
How to select alternate invoice email notification template
When we reissue an invoice, we want to send a different notification email. I am able to set up the alternate email body using Email Notifications/Invoice Notification settings, but I can't figure out how to attach that template to a specific invoice.
Create/Update Query Tables through API
We need an API to edit the query tables. Currently if columns are added/removed from a normal table, we have to edit the query tables made on top of that table manually to reflect the changes. We want to automate this task to automatically update the
Is there a way to programmatically open the zoho business chat?
I'm integrating business chat into my website. Is there a way to programmatically trigger opening the chat?
Mass Change Start Date in Recurring Invoice
Need a way to update start date for large number of recurring invoices. Either bulk update option for that field or an import function with the ability to set "duplicate handling logic" (like when importing customers) so that one (or more) field can be
Zoho Books Invoices Templates
It would be really helpful to have more advanced features to customise the invoice templates in Zoho Books. Especially I´m thinking of the spacing of the different parts of the invoice (Address line etc.). If you have a sender and receiver address in
Backup & Restore
We need a better tool for comprehensive data back-up and restore. We are investing in Zoho Books as a tool to run our business and the data we input into the system is vital so having comprehensive and regular backups is not only key but a fundamental requirement for any responsible business. The current backup system does not provide complete data backup and the process to import the data is also flawed. Exported files size are larger than the allowable import size Some exported files have different
Zoho Books Custom Views do not allow "Empty" and "Not Empty" to be evaluated in criteria
In Zoho Books, we can create a custom view for most modules (like Invoices and Bills), and we can try to specify a criteria. However, we cannot evaluate in criteria whether a field is empty or not. This is very bizarre! Every type of criteria across all
Allow Option to Modify Check Voucher. Need Additional Columns from Bill
We really want to add a custom field/value from a Bill to the check Voucher. Is this possible? If not, why is there such a restriction? We are having an admin hand write information on all the vouchers, even though the information already exists on the
Zeptomail Support
My zeptomail was blocked and i was notified to contact support. I have opened five tickets and no one is responding to my queries. I went through possibilities of the block and discovered the issue was due to suspicious mails sent through one of the mailagents.
How to export customer contacts from Zoho desk
How to export customer contacts from Zoho desk
How can I disable Zoho Business chat from spamming Chrome's console logs?
I don't want Zoho logging to console. Here's what it's logging: STOP! vendor.bd5618bc1416dabeac98_.js:45 This is a browser feature intended for developers. Do not enter or paste code which you don't understand. It may allow attackers to steal your information
Delay Function
Hello, I would like to emphasize the importance of incorporating a delay functionality within custom functions, particularly in the context of integrating multiple platforms. As I understand, a delay function is not available by default in Zoho. However,
Next Page